We were "upgraded" to this hotel from the Jerusalem Gate, however it seemed like a downgrade to us. Evening staff was not that helpful or friendly but the morning staff was much better. We asked for extra hangers which never came, although promised.
The hallways were not clean with lots of dirt and misc items on the carpet. Nor was our room any better, with paper from previous occupant and used soap still left on the desk and in the bathroom.
We had reserved a double room, but ended up with two twins pushed together that continually moved around.
Was very hot here (30 degrees) and when we could not get the aircon working we asked for assistance. They told us that the aircon is not working in "the winter". We had the window open, which let in cooler air but was very noisy from the traffic and street cleaners below in the middle of the night. Talked to a manager in the am but his response was "the weather will be cooler tonight."
The hotel is located beside the bus station and in front of the light rail, so this is a benefit. But I would not recommend staying there.
- Official Description (provided by the hotel):
- Jerusalem Gold Hotel has excellent location, right next to Jerusalem central bus station, which is guarded by security men & street cams 24 /7. It has an easy access to city tram that enables fast trip to the Old City of Jerusalem, Ein Karem, Yad Vashem Holocaust Memorial, Mount Herzl and other main city sights; the hotel is within walking distance from Israel Museum, Knesset - Israeli Parliament and several shopping malls. It has recently undergone full renovations and accredited as a 4 star hotel. Looking forward to welcome you at our hotel! ... more less
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