I do like the decor of the hotel, it's very nicely done! The rooms look nice and are very clean! The problem I had was with a rude staff member. We had three in a room, two beds and a pull out. The pull out was not pulled out or made (it was a chair that pulled out into a cot). There were no sheets or pillows. I called to the front desk at 7 pm when we arrived and asked for them. I had dinner, came back at 8, and called again. He said it would be a few minutes. OK, no problem. At 9 I decided to go downstairs and ask in person. Still a few minutes. At 10 I called down and now, only 2 minutes. At 11 I went downstairs and asked someone to help me that spoke Hebrew. The front desk man yelled at the person I asked to help. He told him that I was being a nuisance and just "needed to wait" and asked "WHY I couldn't wait upstairs." I told him I couldn't wait because I was sick and tired and needed sleep and had called hours ahead of time. FINALLY at 12AM I got the sheets and pillows I needed. Very rude.
- Official Description (provided by the hotel):
- Jerusalem Gold Hotel has excellent location, right next to Jerusalem central bus station, which is guarded by security men & street cams 24 /7. It has an easy access to city tram that enables fast trip to the Old City of Jerusalem, Ein Karem, Yad Vashem Holocaust Memorial, Mount Herzl and other main city sights; the hotel is within walking distance from Israel Museum, Knesset - Israeli Parliament and several shopping malls. It has recently undergone full renovations and accredited as a 4 star hotel. Looking forward to welcome you at our hotel! ... more less
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