While on a luxury cruise to Israel, I made plans to stay in the Ambassador hotel in Jerusalem and meet friends from Italy who were flying into Israel for a several night stay to see us for 2 days. I booked online at booking.com 1 night/2 rooms for the 4 of us and my friend called and booked direct for her other 2 nights. Outrageous as it sounds, they had no remorse at lying to us upon arrival (after our traveling around the world for a luxurious stay for ONLY one day in a city we will never return to) and stating that they never heard of our reservation (we had documentation) and stated that we should have booked direct, not online with booking.com. My friend did book direct and even paid a deposit and they still did not provide her with a room until her third night. We were given another hotel--a DUMP by comparison, in a very BAD area, with no amenities that we had wanted for our once in a lifetime visit and grand reunion. To say we are disappointed does not capture the problem. To avoid a similar problem, I recommend against EVER booking this hotel. (I noted they had overbooked for a large tour that was there) When I told booking.com, they replied that they had no control and that as long as the hotel gave us other accomodations, that was all they could do. NOT a satisfactory response. I WILL NEVER book again on booking.com...a rip off for tourists in a foreign place. I asked them to remove this hotel from their website and they refused. Unbelievable...It ruined our stay and reunion in Jerusalem. I have also reported this incident to the Israel Visitor Bureau in NYC.
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- Also Known As:
- Ambassador Hotel Jerusalem