I spent 6 nights in a junior suite at the Citadel and had the worst experience of my life. Arriving at night after touring for the day I was met with a heavy perfume that permeated the entire hotel. I asked about this odor at the front desk later that night. My request to see the manager of the hotel was flatly denied. Hanoch at the front desk said he would investigate this and he would have a manager get back to me. In the ensuing 2 days I spoke with Hanoch about never hearing from a manager nor what caused this problem. He said he knows and that's all he can do. I was treated in a unprofessional, disrespectful and inconsiderate manner. As a result of this perfume I developed a severe exacerbation of my asthma and only because I am a physician and have steroids with me was I able to avoid going to the hospital. If I had a choice I would have moved out of the hotel before I checked in but there were no rooms available to accommodate me and my family. My Israeli guide also discussed my complaints with the front desk but had no different response. I was only able to use the hotel for breakfast and a place to sleep.
When I checked out I again asked to speak with the manager of the hotel, Chemi Gur. The Guest Relations, Amira Lauer, was the only person to come talk to me. I explained the situation and expressed my disappointment, anger, disrespectful treatment. She states the perfume is being blown through the ventilating system of the hotel and can't and won't be stopped. Hanoch should have known that. Also as I am checking out their is nothing she can do for me except to apologize. So please beware of the David Citadel Hotel!!!! My experience is they don't care about their client's health and welfare, they are disrespectful and Amira really wishes I had reached her sooner. ???? Not to mention on our arrival the suite had two light bulbs in key locations that didn't work, no tissues in the room and a big hair ball behind the bathroom door by the shower. Was the room clean, I don't know.
I bought a wifi card to use for a week, the connection was so slow websites would need 15+ minutes to load. The front desk was aware that the wifi was not functioning well and told I need to bring the card down to get the charge taken off my bill.
I do know the teaching at The Cornell University School of Hotel Management is, the key to successful hospitality and hotel management is to anticipate your clients needs before they are aware of what they are themselves. This hotel flunks!!!!!!
I've traveled around the world and never, ever been treated so poorly in my life!!!
I STILL DO NOT UNDERSTAND WHY THE MANAGER OF THE HOTEL, CHEMI GUR IS SOOO
IMPORTANT HE CAN'T PERSONALLY ATTEND TO A SERIOUS HEALTH COMPLAINT IN HIS HOTEL!
After spending over $5,000 in his hotel you would think he could spare a few minutes of his time.
Jerusalem in a great place to visit with your family but DO NOT STAY AT THE DAVID CITADEL!
- Official Description (provided by the hotel):
- The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more less
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- Also Known As:
- David Citadel Jerusalem