The staff was always nice and helpful, the public areas are beautiful and so is the child playroom, but we had a couple of issues.
First, we came with a 1+ yo toddler, and requested in advance a playpen for her to sleep in, and even repeated this request in an email (and the hotel reassured us); when we got the room (spacious and clean) it had a baby cot the size of a cradle, which was too small, but the employee who escorted us (Assaf) said they have nothing else, and that it is all "one size". There went our sleep for the first night, as our baby couldn't sleep in it... Only the day after, when a couple of extermely nice and professional employees came by to see if everything was OK and we complained again, had they found a larger one, in which our toddler slept better.
Second, since this hotel is extra-kosher (most of the guests were orthodox), we had trouble ordering room service, as they would not supply us both fish (apparently, "dairy") for our 5yo and Schnitzel ("meat"), unless there was a 15 minutes wait between orders. We understand the need to keep kosher, but why force it on the guests, and for whooping 540$ a night, you can have two employees - one for every kitchen, and even I don't mind bringing it myself, had they agreed to supply them togetehr.
- Official Description (provided by the hotel):
- The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com, HotelQuickly, LateRooms, Evoline ltd, Ebookers and Cancelon so you can book your David Citadel Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- David Citadel Jerusalem