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“5 star all the way!”

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David Citadel Hotel
Ranked #13 of 101 Hotels in Jerusalem
Reviewed 13 June 2013

Lovely hotel experience from start to finish. Terrific location within walking distance of the Old City (Jaffa Gate) and Mamilla Mall. Nice rooms...consider splurging on one with a balcony overlooking the pool and Old City. Buffet meals not to be believed. Fantastic variety, beautiful presentation, great service including offers to bring cappuccinos to you. You may have some tour groups checked in (and see their bus) but the hotel never felt overly crowded even during a sold out week. Highly recommended

Room Tip: If the budget allows, check out the junior suites on the concierge level facing the pool.
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  • Stayed: May 2013, travelled with friends
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Thank K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded 30 June 2013

Thank you so much for taking the time to write these warm words.
Hope to host you again in the very near future.

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1,402 - 1,408 of 2,106 reviews

Reviewed 9 June 2013

Since the David Citadel opened as a Hilton 10-15 years ago, I have stayed there several times, most recently 1-4 May 2013. I note happily that service has actually improved over the years, in contrast with many other Israeli hotels, where the service has deteriorated over the years.

Many of their staff members are exceptionally gracious and hospitable, comparing favorably to the highest standards of hospitality worldwide.

I especially want to commend Ata Bayah of the dining staff. During my stay, Ata made my breakfasts a delightful opening to every day. He was friendly and engaging, without being subservient. He made sure that everything was prepared properly, whether it was coffee or an omelet. Ata was attentive without being overbearing. He interacted intelligently and non-intrusively.

  • Stayed: May 2013, travelled on business
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Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded 1 July 2013

Many thanks for your review and compliments; I am delighted we provided the service we believe you are entitled to,and we strive to provide.
I will forward your warm words to Ata and the entire stuff. We look forward to host you again again soon.

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Reviewed 7 June 2013

Location is great. Most of the employees are terrific. The food is delicious. The new chef is excellent & really tries to make a new & exciting eating experience with each meal. This is assisted by the ever helpful wait staff, Said being the top, & all those that he has helped to train with him. The friendliness of all you meet, from maintenance upward, is what helps make this a home away from home. They greet you with warmth, & for people like us, that come frequently, the fact that they remember you & try to remember your likes & dislikes, makes it a perfect picture. Of course there are a few people that don't meet their high standards, & I'm sure they will not be around long. The only black marks are that not enough time is given to orient & train new employees, so you become the guinea pigs of the on the job training, & the never ending problem with expedient & efficient service in their lounge restaurant. The food is much better both in taste & appearance, but to wait for 15 minutes or more for a drink or a soup, is not acceptable.

Stayed: June 2013, travelled with family
Thank Edie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded 23 June 2013

Thank you for such a rewarding review. We do try to exceed expectations and provide the very best service, so it’s really good to hear we’ve succeeded. We will forward your great comments to Said and the entire stuff. We do take seriusly the comments regarding our trainees,and will update our trainings acordigly. Hope to see you back soon.

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Reviewed 6 June 2013

This hotel has a great location, great service, and breathtaking views of the old City. I had to change my stay three times while I was there, and the front desk staff, especially Manuel and Munir, showed a level of flexibility and concern for the guest which is refreshingly old-world. Breakfast on the terrace overlooking Jaffa Gate is not to be missed, and a swim in the pool with the Armenian Quarter in the distance should be on everyone's bucket list. A five minute walk to both Jaffa Gate and the nightclub district -- well worth a stay!

Room Tip: Rooms are somewhat smallish, but given the location this is to be expected.
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  • Stayed: June 2013, travelled on business
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Thank MoldBlueEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded 20 June 2013

Thank you so much for your review and compliments for our front desk team; I am delighted they provided the service we believe you are entitled to,and we strive to provide.
We look forward to see you among our guests again soon.

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Reviewed 6 June 2013

Incredible experience. Walking distance from the "Old City", great restaurants, and night life. Hotel is immaculate and the rooms are comfortable. They clearly pride themselves on service. Food was amazing as well.

Room Tip: Ask for a room with views of the Old City
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  • Stayed: May 2013, travelled on business
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Thank cds2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded 20 June 2013

Many thanks for your review .We are delighted you enjoyed your stay with us, and look forward to host you again soon.

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Reviewed 3 June 2013

Have stayed at this hotel many, many times. Rooms are very tired and in need of upgrading. Showers in poor condition. Lounge, pool and public areas are however very comfortable, food good and reasonably priced. Service in dining room is exceptional and I need to make special mention of waiter Said, who offers service above and beyond what is required. He goes to great lengths to ensure that he remembers guests requirements and delivers every time. Also dining room manager Abed who will go the extra mile to provide service. Best location in Jerusalem. Walking distance to Kotel and most 'must see' sights.

  • Stayed: June 2013, travelled with family
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Thank bevelbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded 20 June 2013

Thank you for taking the time to write those important comments. We are actually at the begining of a renovation plan that we beleive will take our property to a higher level. As we beleive that our goal is to provide you with the best service, we are glad to hear you enjoyed the great service provided by Said. We look forward to hosting you again soon,hopefully by the end of renovations so you can enjoy the experience even more.

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Reviewed 2 June 2013

Very enjoyable with excellent location and service service. K Breakfast, Shabbat dinner and lunch buffets are an absolute treat, the new chef has taken the menu to a world class standard - thank you to the wonderful Said who served us so brilliantly in the dining room. It was a pleasure staying at The Citadel for the week.

  • Stayed: May 2013, travelled with family
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Thank RKM1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded 20 June 2013

Many thanks for your review and compliments; I am delighted we provided the service we believe you are entitled to,and we strive to provide.I will forward your warm words to Said and our Chef. We look forward to host you again again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about David Citadel Hotel

Address: 7 David ha-Melekh, Jerusalem 9410119, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jerusalem
#5 Spa Hotel in Jerusalem
#7 Romantic Hotel in Jerusalem
#9 Family Hotel in Jerusalem
#10 Luxury Hotel in Jerusalem
Price Range: £283 - £543 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — David Citadel Hotel 5*
Number of rooms: 384
Official Description (provided by the hotel):
The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more   less 
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Also Known As:
David Citadel Jerusalem

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