I was in town for a long business trip (a few weeks) and I chose to stay at the Citadel. Because I was at the hotel for such a long time I had the somewhat unique opportunity to get to know many individuals on the staff. With a few exceptions my experience was excellent.
The High points...My room was fantastic. The bed was large and comfortable, the bathroom was very large with a big tub, and the view of the Old City was hard to beat. The rooms are cleaned and checked multiple times a day and the cleaning staff was very personable and took very good care of me. The staff in the Executive Lounge was the best. Revi, Tanya, Gen, and Danielle were very friendly and extremely helpful with everything. They were like a personal concierge team.
The day and night managers, Medina and Selim took 1st class care of me. When the scale in the gym broke, Medina had one sent to my room within minutes of my phone call. Selim made reservations at the hotel restaurant "Scala" for my girlfriends birthday. He personally stopped by to see how our meal was and he arranged for a special birthday dessert for us. The staff at the restaurant went out of their way to ensure we had a memorable evening and the food was excellent.
A first class breakfast buffet is included with the room. The variety of food available is really outstanding. The gentlemen that served me there every morning were fantastic waiters. Samir, Samir and Ata really made the breakfast experience what it was. They were very attentive, friendly and went out of their way to get me anything I needed.
The Low Points...The door men were probably the worst I have ever experienced. Almost without exception they were inattentive at best and sometimes outright rude. I don't know if it's a cultural difference but in the United States they wouldn't have a job after 1 day. They create a bad impression for the hotel. I'd rather just open my own door.
I had a 50/50 relationship with the front desk staff. When I first arrived they would try and talk over me, they were sometimes dismissive, almost adversarial, and by U.S. standards, rude. That being said, the longer I stayed there the better they got. They seemed to warm up to me and by the end of my stay they were very helpful. There were some new faces at the front desk by the end of my stay which seemed to help as well. Some were new trainees and some had possibly been moved from another shift. Whatever the reason the front desk staff was improving by the time I checked out. The computer tech at the business center was also very helpful when he showed me how to use the scanner.
Overall...it was a great experience. I expect I'll return to Jerusalem in the future and if so, I'll stay at the Citadel for sure. The poor experiences with the door staff and the 50/50 relationship with the front desk crew (the only reasons for 4 instead of 5 stars) can't come close to overshadowing the fantastic managers and the first class staff of the Executive Lounge, the breakfast buffet, Scala and the cleaning staff which made my stay so pleasurable. Thank you for all of your hard work. -Alex
- Official Description (provided by the hotel):
- The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 385impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more less
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- Also Known As:
- David Citadel Jerusalem