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“Excellent Hotel & Staff”

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David Citadel Hotel
Ranked #12 of 99 Hotels in Jerusalem
Accra
Level Contributor
3 reviews
3 hotel reviews
“Excellent Hotel & Staff”
Reviewed 21 November 2013

We just returned from israel myself and wife and we had such a great time. The hotel David Citadel was just something else. The rooms the service and their food, just superb!!

We would like to make special mention of Anna who was our food valet, she was always ready to assist and had a splendid smile.

  • Stayed November 2013, travelled with family
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Helpful?
Thank 307Amadeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Hotel Management at David Citadel Hotel, responded to this review, 24 November 2013
Thank you for posing this great review.
We are proud to have professional staff ,that provide the service we strive to provide to our guests.
I will gladly forward your comments to our staff members -especially to Anna.
Hope to have the pleasure to host you again soon.
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Traveller tips help you choose the right room.   Room tips (492)
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Gates Mills, Ohio, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 November 2013

Best place, best service. Great Hotel. Breakfast very good. Great views. We spend 4 nights there and there was nothing to complain about. They were very busy but it did not matter, the service remained superb. The Mall is great and modern and then you can also see the Old City. I would stay there again in a heart beat

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank ladyeyedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Hotel Management at David Citadel Hotel, responded to this review, 24 November 2013
Thank you for your heartwarming review, your comments are greatly appreciated.
We hope to welcome you back for many future enjoyable experiences.
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Athens, Greece
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 November 2013

Everything about the David Citadel is par excellence...from luxurious bathrooms to dining to wait staff. Said was our breakfast valet for our recent visit; he is attentive and friendly. Believe it or not, he was our wait person 3 years ago when I visited the hotel! Beautiful man. Our meals were tasty and plentiful, location cant be better and I am looking forward to my next visit.

  • Stayed November 2013, travelled with friends
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Helpful?
Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Hotel Management at David Citadel Hotel, responded to this review, 24 November 2013
Many thanks for such high praise, we are proud to have earned it.
I will definitely forward your warm words to the entire staff,especially to Said .
We are delighted you enjoyed your trip and look forward to your next stay with us.
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Moscow
1 review
Reviewed 17 November 2013

The hotel is exellent! The hospitality and the service, especially the house-keeping (Annan), guest relations, information service and breakfast service were really excellent!!! The quality of beds and of the food in restaurant, of the swimming pool and sport facilities are very high.

  • Stayed November 2013, travelled solo
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Helpful?
Thank santalegis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Hotel Management at David Citadel Hotel, responded to this review, 24 November 2013
Thank you so much for taking the time and post your great review.
We do strive to create the highest hospitality level,and your comments prove we are on the right track .
I will definitely pass your comments to the entire staff with great pride.
We look forward to welcoming you back again soon.
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Blaine, Washington
Level Contributor
287 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 17 November 2013

We spent 4 nights here, and were impressed with the hotel and staff, despite the fact that the hotel is about to be updated as it is 13 years old. We found the rooms spacious and the beds comfortable. Separate bath and shower and no problem with hot water.

It is across the street from the new Mamilla Mall, which is built in keeping with the old city, and faced with Jerusalem stone. Many lovely shops and restaurants.

David Citadel is only about a 10 minute walk from the Jaffa Gate and the Arab quarter.

The breakfasts at the hotel were outstanding, and we especially want to mention Yousef, who looked after us so very well and always had a smile on his face.

Great place to stay in Jerusalem!

Room Tip: Ask for a room at the back of the hotel, away from traffic noise.
See more room tips
  • Stayed November 2013, travelled with friends
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Helpful?
1 Thank Torquay102010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Hotel Management at David Citadel Hotel, responded to this review, 24 November 2013
Thank you so much for your kind review.
Thank you also for your nice comments regarding the service, and especially the service at breakfast , you received from Yousef. I will surley forward your comments to the entire stuff.
Hope to see you soon among our guests.
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Toronto, Canada
1 review
Reviewed 16 November 2013

We were recently in Jerusalem for a family wedding which took place over three days at the David Citadel Hotel. Our room was spacious with a king-sized bed, and a small balcony that overlooked the swimming pool and the walls of the Old City, including the Jaffa Gate. Other rooms could also see David's Citadel in the Old City. It was magnificent. The housekeeping was overall good and appeared to occur more than once in a day. Beware of the small fridge because there is some type of magnet under each bottle that automatically assumes you drank something if you remove the bottle from its appointed position. This information is sent to reception to be added to your bill. Also, the room didn't have a kettle, which is standard in most hotels. We really would have preferred an empty fridge in which to store some juice and a kettle for first-thing-in-the-morning coffee. We didn't want to be dependent on room service both because of the inconvenience and the extra cost. The set up for the wedding was beautifully done and the banquet food was better than we expected, although there were a few serving glitches (e.g. the side salads arrived after we had all completed the main course). Still, the waiters did try very hard to keep up with the large crowd. The rest of our meals were held in the Four Seasons Restaurant which was open on all sides to the air and the food there was delicious. The variety of choices for the breakfast and lunch buffets were staggering and the presentation was clearly done with care and creativity. Each dish was colourful, fresh and tempting. The food was arrayed on counters, in stainless steel warmers, and on shelves along the wall. As a result, every time we turned, we suddenly discovered new foods that we hadn't noticed before. The desserts were magnificent to look at and the best parve pastries we had ever eaten. But for us the highlight of each meal was being served by Ata Bayah. He is a true professional and a very charming and kind man. He takes his job very seriously, to the point of providing us with items we wanted before we even had a chance to order them. It was a matter of great pride to him to ensure that all our needs were met and that his service was as five star as the hotel. His skill in dealing with people makes him excellent front line staff. The hotel is in a wonderful location, within walking distance of the old city, Teddy Park, and the shopping and restaurant area of Mamilla. The reception staff and others were very pleasant and accommodating. All in all, we would recommend this as a lovely place to stay in Jerusalem for those who can afford it.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Hotel Management at David Citadel Hotel, responded to this review, 24 November 2013
I am delighted you enjoyed your stay so much and would love to host you all again; we make every effort to see that all guests, groups and individuals, are comfortable and well cared for.
My many thanks for your review and compliment, that will be forward to our entire staff- and especially to Ata.
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

We spent 7 days at the hotel and cancelled a return to Tel Aviv because we loved it so much.

The service was AAA+++

The room was clean and bright.
Restaurant food was delicious.
You will love it!
The front desk was special Jay was the best.

Room Tip: There are some beautiful rooms looking over the Old City. That adds a special treat.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7032z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ofra A, Hotel Management at David Citadel Hotel, responded to this review, 20 November 2013
Thank you for such a rewarding review.
We do try to exceed expectations and provide the very best service, so it is really good to hear we have succeeded, all the more so from loyal guests. We eagerly await your next visit.
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Additional Information about David Citadel Hotel

Property: David Citadel Hotel
Address: 7 David ha-Melekh, Jerusalem 9410119, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jerusalem
#4 Spa Hotel in Jerusalem
#7 Romantic Hotel in Jerusalem
#9 Family Hotel in Jerusalem
#10 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — David Citadel Hotel 5*
Number of rooms: 384
Official Description (provided by the hotel):
The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more   less 
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Also Known As:
David Citadel Jerusalem

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