I have stayed at the Citadel several times over the past few years, and one that I would feel comfortable recommending to friends or colleagues visiting Jerusalem. However, after this stay, I can say that .I will NEVER stay in or recommend the hotel to anyone again.
I have been here with my family past few nights and was shocked at how this property has gone downhill. The breakfast was mediocre at best, not to mention trying to get a cup of coffee trook forever. I am not sure how you make and omelette inedible, but these were, and the open shelves stocked with crackers, bread etc were completely unsanitary.
The first night we asked the concierge to assist us with arranging for transportation for the evening. We ended up in a taxi at a rate almost double what it should have been, and with a driver who started screaming at us to the point we had to find another taxi and pay a second time. Apparently the hotel charged a markup on the taxi, yet didn't actually make sure we had a driver that was willing to take care of us.
As it turned out, those were the LEAST of the issues. The hall outside of our rooms, and subsequently our rooms smelled like sewer gas. When someone came up during our stay they mentioned that they noticed the smell, yet nothing was done about it.
When we made the reservation, the person in the reservations department offered a special rate of 50% off , which was the reason we chose the hotel over its newer and much MUCH better managed property, the Mamila. We gave the person the email address twice, but never received a confirmation. We later found out that she had sent it to the incorrect email address. This is understandable with the language barrier, but what wasn't is when we learned that not only had we NOT received the promised discount, but that the discount was ONLY available at the Mamila, which is where we wanted to stay in the first place. Even more frustrating, the person at the front desk acknowledged that the person who had taken our reservation was new and had made a mistake, yet neither he nor the manager was willing to take responsibility on the hotel's behalf, resulting in us being charged DOUBLE what we were told. They were not willing to make ANY concessions, offering us only 50% off our NEXT stay which will be NEVER. (We are returning to Israel with a large group in the next couple of months and even at 50% off I wouldn't consider staying here again, nor would I subject anyone else to it!)
With everything going on in the region, occupancy rates are extremely low. We were told that the top two floors of the hotel (including the one we are staying on) are almost empty. You would think that our business now and in the future would matter, but considering the lack of action on the part of the hotel and its staff, that doesn't seem to be the case. Very disappointed in what used to be my go-to hotel in Jerusalem. I hope for the owner's sake that the management 'style' at the Citadel doesn't seep over into its sister property next door....
- Official Description (provided by the hotel):
- The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more less
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- Also Known As:
- David Citadel Jerusalem