We spent 5 nights at this hotel last month. Of all the hotels in our three weeks in Jordan and Israel, this was the least impressive. I cannot comment on the rate because it was part of a private package. We were not part of a tour group. This hotel was probably very nice several years ago, but it is in dire need of a renovation. I understand that this is in progress but unfortunately it is not reflected in the state of the rooms. We saw 3 rooms. The first 2 had shabby and stained furnishings. Couches were torn and the towels were as thin as paper. Walls are paper thin so you can expect to hear everything in the room next door. The renovated rooms on the Executive floor are better. Hopefully the whole hotel will reach this standard when the renos are complete.
The hotel is seriously lacking in service. When we arrived, the woman at the outside entrance desk was busy on her cell phone. She did not even acknowledge our presence let alone welcome us to the hotel. There was no one to assist with luggage. The front desk staff was very pleasant and helpful but there were too few of them and they seemed overwhelmed. The public spaces are very nice and the views of the old city are lovely. That
being said, service in restaurants is
very inconsistent and at times nonexistent. We ate in the hotel every day and had the opportunity
To observe the wild fluctuations in the level of service. Hopefully the Dan group will be able to instill a more service oriented attitude and practices in its hospitality staff as time progresses. It is worth noting that at breakfast, the buffet significantly improves after the tour groups have departed (after 8 am) the choices are improved and more fresh items are available. Breakfast quality was also lowest on the weekend. All in all we were disappointed in this hotel. It is too far from major sites and there are no restaurants nearby. The hotel does have a nice pool and spa facilities but they are not enough to make up for all the negatives. This was the least enjoyable hotel of our trip-we expected more from the Dan group.
- Official Description (provided by the hotel):
- Located on the slopes of Mount Scopus, The Dan Jerusalem Hotel provides breathtaking views of Jerusalem and its tranquil surroundings of the Judean Hills.Hotel guests can enjoy the Largest Spa facilities in Jerusalem with indoor and outdoor pools, Turkish bath, Fitness Centre, Jacuzzi and treatment rooms. Dan Jerusalem offers a newly refurbished Executive Lounge with complimentary drinks and snacks (For Guest staying in Executive rooms and suites), expansive public areas with wide balconies and plenty of room to relax with free WiFi and for our younger hotel guests, children's activities for all ages at Danyland Childrens club.505 guest rooms to suit any kind of traveler, including family units and suites, most with outstanding views over Jerusalem and the Old City. A large conference room and a ballroom available with a capacity to accommodate up to 750 guests for a reception, or theatre style seating. Located close to transport links to Tel Aviv or the centre of town via the New Light Railway or complimentary shuttle service. 24 hour room service and a huge variety of other dining options available all day and night. All rates include Service Charge. Tourists with B2 and B3 Entry Visa stamped in their foreign passport are exempt from VAT. All other (Israelis) must pay VAT . ... more less
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- Also Known As:
- Regency Jerusalem
- Hyatt Jerusalem