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“A hotel for tour groups-not recommended for an extended stay”

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Dan Jerusalem Hotel
Ranked #24 of 99 Hotels in Jerusalem
Certificate of Excellence
Vancouver, Canada
Level 5 Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“A hotel for tour groups-not recommended for an extended stay”
Reviewed 4 April 2011

We spent 5 nights at this hotel last month. Of all the hotels in our three weeks in Jordan and Israel, this was the least impressive. I cannot comment on the rate because it was part of a private package. We were not part of a tour group. This hotel was probably very nice several years ago, but it is in dire need of a renovation. I understand that this is in progress but unfortunately it is not reflected in the state of the rooms. We saw 3 rooms. The first 2 had shabby and stained furnishings. Couches were torn and the towels were as thin as paper. Walls are paper thin so you can expect to hear everything in the room next door. The renovated rooms on the Executive floor are better. Hopefully the whole hotel will reach this standard when the renos are complete.
The hotel is seriously lacking in service. When we arrived, the woman at the outside entrance desk was busy on her cell phone. She did not even acknowledge our presence let alone welcome us to the hotel. There was no one to assist with luggage. The front desk staff was very pleasant and helpful but there were too few of them and they seemed overwhelmed. The public spaces are very nice and the views of the old city are lovely. That
being said, service in restaurants is
very inconsistent and at times nonexistent. We ate in the hotel every day and had the opportunity
To observe the wild fluctuations in the level of service. Hopefully the Dan group will be able to instill a more service oriented attitude and practices in its hospitality staff as time progresses. It is worth noting that at breakfast, the buffet significantly improves after the tour groups have departed (after 8 am) the choices are improved and more fresh items are available. Breakfast quality was also lowest on the weekend. All in all we were disappointed in this hotel. It is too far from major sites and there are no restaurants nearby. The hotel does have a nice pool and spa facilities but they are not enough to make up for all the negatives. This was the least enjoyable hotel of our trip-we expected more from the Dan group.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pirouette1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Manager at Dan Jerusalem Hotel, responded to this review, 10 April 2011
Dear Dan Jerusalem Guest,
We would like to thank you for taking the time to write a detailed review. We greatly value your feedback and appreciate your favorable descriptions of the hotel's luxurious Spa facilities, as well as our public spaces and the quality of the breakfast buffet.
Please be assured we have acknowledged your criticism of your arrival to the hotel, and all the service aspects mentioned will be thoroughly examined.
Having recently joined the Dan hotels chain we are doing our utmost to upgrade the hotels services to a level that one expects from a Dan Hotel. This includes the level of the rooms, facilities and courtesy from our entire staff.
We would be delighted to welcome you back to the Dan Jerusalem in the near future to witness the transformations at first hand.
Kind regards,
The Management
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (256)
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English first
Melbourne, Australia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 April 2011

This hotel is fantastic value for money, it used to be a Hyatt and has all the trimmings of that group. The hotel has an amazing lobby and beautiful sweeping views across Jerusalem old city. The concierge is extremely helpful and the staff are very friendly. The hotel is about 3 km's from the old city but there are courtesy shuttles that go in the morning, otherwise its about $10. I have stayed at many more expensive hotels in jerusalem and this is my favourite for the value for money and also the interesting mix of people that stay here.

The kids love the hotel there are large areas for them to run around in, a great pool and an outdoor play ground which provided endless entertainment.

I would highly recommend this

  • Stayed April 2011, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Jarrod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LECH
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 1 April 2011

I have been staying here for the last 4 years (my son lives very close to the hotel).
I must say that the last time I stayed here on September I have noticed a change, but now this is a brilliant bargain. I was given an upgraded room overlooking the old city with new furniture, and LCD, the bathroom & other amenities have been newly designed with Dan hotels standard and logo. The lobby is new and looks very nice, but the best thing is that the service level is up by 200% at the reception & at the lounge, even the gym was upgraded with new equipment.
Breakfast was amazing with a huge variety of all that Israeli breakfast can offer.
I hope that the price will stay reasonable because for now this is the ultimate bargain.

Room Tip: Ask for a room with old city view
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Stayed March 2011, travelled as a couple
Helpful?
Thank davlinLech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
Level 6 Contributor
219 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 27 March 2011

We've been to the Dan Jerusalem in its previous incarnations - the Hyatt and the Regency - and have never been overly impressed. But we are big fans of the Dan chain and we figured if anyone could turn this hotel around it'd be Dan. We got a great price for full board ($300 for a couple for Shabbat) and we really liked it. We were worried that it'd be run down (the hotel's been around for a while) but it "cleaned up" nicely - carpets weren't worn (in most places), public areas looked good, rooms were updated. We had a de luxe room facing the Old City with a nice terrace and a great view. Room was pretty spacious, bed very comfortable, bathroom clean. There were no robes, which was a shame, but no complaints otherwise. (The hotel wanted to upgrade us to an Executive room but we actually turned down the offer because there is no bathtub in the Exec rooms - what's that about???) The real jewel in the crown, however, in this hotel is the food, which is outstanding (as it is in most Dan hotels). Great variety, quality and abundance. Loads of salads and vegies. We'd definitely come back to this hotel (even though I suspect we'll never get such a great rate again). And, by the way, the hotel is home to a terrific gym and spa - possibly the best in Jerusalem.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank dcdriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 22 March 2011

Staff were professinosal and courtieuos. Rooms were nice and spcaious with comfy beds. Views were stunning towards the old city. It was a bit out of the way so you needed a car to get places.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheBriti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 March 2011

We arrived with an extremely large group and had the the blessing of staying in a room overlooking the "old city". I had contacted the hotle before we left and requested it....so we were lucky. The room was a good size but by my standards could have been cleaner. (I'm a Marriott person). The bathroom was large and the only problem we had was water leaked from under the shower door so we had to keep a towel wedged in there. The bed was very comfortable and we had plenty of pillows. Others in our group had different complaints. Some had heat issues, some had no hot water pots to make coffee, not enough towels, and some had no windows! (I couldn't even imagine that!). I must say that the hotel did do an excellent job when it came to feeding us all at the same time and the food and desserts were excellent. They only serve coffee at breakfast but should learn that Americans like coffee with their dinner as well. I found the front desk to be overwhelmed at times and short tempered...but also saw other guests treat them rudely which was not necessary. The hotel is in a good location if you're on a tour or want to take a taxi. I wouldn't walk too far....things are farther away than they look. All in all...I would recommend this hotel if you can get a room on the upper floors. For myself I think I would want to stay closer to the "old city" next time so we can do mor exploring during free time.

  • Stayed January 2011
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lynn50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Manager at Dan Jerusalem Hotel, responded to this review, 23 March 2011
Dear Guest of the Dan Jerusalem,
Thank you for your detailed feedback and most favorable evaluation of our food and beverage and dining services.
We have also noted your criticism of some maintenance and housekeeping service aspects and these issues will be thoroughly examined.
I would like to take this opportunity to clarify that all our hotel rooms have a brand new coffee corner, including a kettle and coffee and tea making facilities.
You mentioned a lack of windows, please be assured that all our hotel rooms have windows that open; some enjoy a spectacular view of the old city and some of the hotel's lavish gardens and grounds.
As I am sure you are aware, the Dan Jerusalem is the newest member of the Dan hotel chain, and is currently undergoing extensive renovations and improvements. I would be delighted to welcome you back to the Dan Jerusalem to witness these transformations at first hand.
Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 5 March 2011

Just got back from a spa weekend at the Dan with a few girlfriends. We stayed in one of the suits on the top floor with a great view of the Old City. We loved the spa! We can't wait to go back!

  • Stayed April 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ameliagiggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dan Jerusalem Hotel

Property: Dan Jerusalem Hotel
Address: 32 Lekhi, Jerusalem 9785622, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
#20 Luxury Hotel in Jerusalem
#25 Family Hotel in Jerusalem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dan Jerusalem Hotel 4*
Number of rooms: 505
Official Description (provided by the hotel):
Located on the slopes of Mount Scopus, The Dan Jerusalem Hotel provides breathtaking views of Jerusalem and its tranquil surroundings of the Judean Hills.Hotel guests can enjoy the Largest Spa facilities in Jerusalem with indoor and outdoor pools, Turkish bath, Fitness Centre, Jacuzzi and treatment rooms. Dan Jerusalem offers a newly refurbished Executive Lounge with complimentary drinks and snacks (For Guest staying in Executive rooms and suites), expansive public areas with wide balconies and plenty of room to relax with free WiFi and for our younger hotel guests, children's activities for all ages at Danyland Childrens club.505 guest rooms to suit any kind of traveler, including family units and suites, most with outstanding views over Jerusalem and the Old City. A large conference room and a ballroom available with a capacity to accommodate up to 750 guests for a reception, or theatre style seating. Located close to transport links to Tel Aviv or the centre of town via the New Light Railway or complimentary shuttle service. 24 hour room service and a huge variety of other dining options available all day and night. All rates include Service Charge. Tourists with B2 and B3 Entry Visa stamped in their foreign passport are exempt from VAT. All other (Israelis) must pay VAT . ... more   less 
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Also Known As:
Regency Jerusalem
Hyatt Jerusalem

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