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“the best hotel in jerusalem~~”

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Dan Jerusalem Hotel
Ranked #24 of 99 Hotels in Jerusalem
Herzliya, Israel
1 review
“the best hotel in jerusalem~~”
Reviewed 7 August 2011

we stayed at the suite very nice view, the breakfest and dinner were excellent, we l-o-v-e-d the kids club(daniland) the crew was kind and professional
very recomended!!!!!!!!!!!!!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank netzahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,096 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (248)
Date | Rating
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English first
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2011

This is a nice hotel which was recently taken over by the Dan chain after being a Hyatt and then the Regency. The new owners seem to have a keen eye for what required replacement (the old TVs, some of the carpeting, the 4th floor furniture, the kids playroom) and a good sense of what was great at the hotel and should be maintained (e.g the food service, run with warmth and professionalism by Mr. Nidal, the executive lounge). There is still some work to do and do not expect every room to look like the gorgeous pictures in the profile. Some areas are super nice and some need work but they are on the right track.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank debra_h68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 July 2011

We stayed here in June 2011 for one night only. We were on an escorted tour as part of our cruise holiday of the Holy Land. The hotel is unique as you walk into reception at level 6 and go down to your relevant floor to access your bedroom. Once in the room we went out onto our balcony and fabulous views of Jerusalem. The food was lovely, the staff very pleasant and the room was comfortable and clean. Would stay here again anytime.

Room Tip: Ask for a room just overlooking Jerusalem without overlooking the roofs of other bedrooms
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  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
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    • Service
Helpful?
2 Thank weetwoodLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 31 July 2011

Looking forward to a beautiful hotel as depicted on their website, we received anything but ...!!! Broken bedroom balcony door, old food left in fridge, broken airconditioning that only has one speed and one temperature- so you wake up freezing in the middle of the night. Spa is a gym, no relaxation- spa pool is a gym pool. Jacuzzi at spa occupied by 15 men. RUDE reception staff, RUDE managers! Dirty breakfast table, over an hours wait for a simple meal in the lounge. Pictures and description in website is misleading. PS. We stayed in an 'executive room'

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nstaracek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Management at Dan Jerusalem Hotel, responded to this review, 15 August 2011
We are sorry that the guest did not enjoy the stay at the hotel; we have studied the comments and steps were taken to improve our service.

It is worth noting that the hotel receives many compliments especially the Spa, large indoor pool and fully equipped fitness center. This is the largest Spa center of any of the Jerusalem hotels and offers extensive treatments and facilities.

We believe that our guests are always right; however that being said, we believe that in this case the guest's comments were exaggerated and do not reflect the general high standard of the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 July 2011

I visited the Dan Hotel as the base for the first part of our Pilgrimage from Chester Diocese along with 149 others. The hotel's arrangements for such a large party were excellent. and the breakfast and evening meal buffets were sumptuous. Had it not been for the amount of walking we did on our many visits to and around Jerusalem,I would certainly have gone home heavier !
The view from the bedroom across the city was panoramic, with the Golden Dome glistening in the distance. The only disappointment was that the room itself was in need of some re-furbishment. The beds were very comfortable and the room was spotlessly clean.
This is a very large hotel with an emphasis on personal service, and staff were very helpful and responded to any request promptly and with good grace.

Room Tip: If you have mobility problems ask for a room on the same floor as the reception area.
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  • Stayed April 2011, travelled with friends
    • Value
    • Sleep Quality
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    • Service
Helpful?
Thank Mediaconsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2011

The Dan Jerusalem hotel is a smart looking building set on the side of a hill. The design is spectacular with good views to the city.
I believe the hotel was a Hyatt and is now part of the Dan group. It is a little tired in a typical American way, but is being renovated. The work so far looks good.
The hotel was clean and comfortable. There is some noise from the busy road nearby, but with the windows closed and ther a/c on this was not really a problem.
The buffet restaurant at the hotel is excellent, with a huge choice of fresh food, although it is a little expensive.
The hotel is in a good location and is only a few minutes stroll from Ammunition Hill station on the new Tramway that starts operation soon. When this is running travelling to the Old City and downtown will be very easy.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RamSox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 July 2011

Where do you start. Failing air-conditioning, broken toilet roll holder, rude staff and probaby the worst food we've ever tasted in a hotel claiming to be of sucjh high quality.

When swimming was considered, the pool had no towels

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank vis11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Manager at Dan Jerusalem Hotel, responded to this review, 1 August 2011
Dear Dan Jerusalem Guest,
Thank you for taking the time to write a review.
We would like to apologise for the discomforts you experienced during your stay.
We are particularly upset to read of your dislike for the hotel's rich Israeli breakfast and expansive dinner buffets, of which we receive many compliments on the range and quality of the food.
Please be assured that all of your remarks have been noted and rectified accordingly by the relevant manager in the hotel.
We would be grateful for the opportunity to welcome you back in the near future to ensure a positively reformed impression of the Dan Jerusalem.
With regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dan Jerusalem Hotel

Property: Dan Jerusalem Hotel
Address: 32 Lekhi, Jerusalem 9785622, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
#20 Luxury Hotel in Jerusalem
#25 Family Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dan Jerusalem Hotel 4*
Number of rooms: 505
Official Description (provided by the hotel):
Located on the slopes of Mount Scopus, The Dan Jerusalem Hotel provides breathtaking views of Jerusalem and its tranquil surroundings of the Judean Hills.Hotel guests can enjoy the Largest Spa facilities in Jerusalem with indoor and outdoor pools, Turkish bath, Fitness Centre, Jacuzzi and treatment rooms. Dan Jerusalem offers a newly refurbished Executive Lounge with complimentary drinks and snacks (For Guest staying in Executive rooms and suites), expansive public areas with wide balconies and plenty of room to relax with free WiFi and for our younger hotel guests, children's activities for all ages at Danyland Childrens club.505 guest rooms to suit any kind of traveler, including family units and suites, most with outstanding views over Jerusalem and the Old City. A large conference room and a ballroom available with a capacity to accommodate up to 750 guests for a reception, or theatre style seating. Located close to transport links to Tel Aviv or the centre of town via the New Light Railway or complimentary shuttle service. 24 hour room service and a huge variety of other dining options available all day and night. All rates include Service Charge. Tourists with B2 and B3 Entry Visa stamped in their foreign passport are exempt from VAT. All other (Israelis) must pay VAT . ... more   less 
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Also Known As:
Regency Jerusalem
Hyatt Jerusalem

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