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“Friendly staff , Great food”

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Dan Jerusalem Hotel
Ranked #25 of 98 Hotels in Jerusalem
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly staff , Great food”
5 of 5 bubbles Reviewed 5 November 2013

I stayed at the Dan Jerusalem for 4 nights in October. It was the best hotel I stayed in Israel. The room was big and beautiful, Food was really great and stuff was helpful and affable and the hotel is close to the Jerusalem light rail. Overall - a lovely resort and a good value for money.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ray_edeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (245)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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  • Any
English first
Centurion, South Africa
Level Contributor
111 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 30 October 2013

We stayed at the Dan Hotel Jerusalem for three nights. A very avarage hotel for the price you pay. This hotel is starting to become a bit tacky. The ceiling in one of the longes is held up with cable ties. The tables in the longes are very dirty, and this was old dirt. Door frames are rusted. Our bed linnen had holes in it. Our bar fridge was empty. The water and toiletries where not replenished daily. In general, there is no attention to detail. The food in the reastaurant was good however. The staff where generally verry unfriendly.

  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Jerusalem Hotel, responded to this review, 5 November 2013
Dear Alex,
Thank you so much for taking the time to post your feedback; comments such as these are invaluable to us.
We've certainly taken on board your thorough feedback for immediate attention and would hope to have another opportunity to welcome you back to show you we can do so much better.
With best regards,
Avital Harel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

If you stay on the "King David" (exec) floors, it's a good experience. Other floors are as tired as the rest of the hotel.

Food at the standard buffets is only average with virtually no variety over the course of our nearly week-long stay. Views are good from the exec floors, and I'm sure the lounge up there is great too. We got upgraded to the floors but without lounge privileges, so were relegated to the 4th floor bar area. It was overcrowded, noisy, terribly overpriced for drinks, but the only place you could get the "free wifi." Which didn't work at all after dinner. "Too crowded, too many trying to access it," the bartender explained. But that was true every night -- and for hours. And when you are trying to communicate back to the states, they are the only good hours for doing it.

It was a comfortable place, given the nice exec floor rooms. But service came with an attitude, from the lobby lounge to the front desk, where they refused to give me a checkout receipt even though I paid cash for my incidentals (to avoid transaction feels and currency exchange issues) so really needed a receipt. When I was relentless, as kindly as possible, about needing the receipt, he charged me 50 cents USD. Seemed petty for a hotel that calls itself 4 or 5 stars.

Room Tip: Exec floors are the only reasonable option
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RJP7277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Jerusalem Hotel, responded to this review, 5 November 2013
Thank you for your most valued feedback.
We were happy to learn that you enjoyed the Executive floors and improvements made on that section; the aim is to gradually upgrade the whole hotel with as little impact to our guests as possible.
Furthermore, free wifi is offered to in the lobby for the convenience of all our guests with an additional one hour free for e-dan members; it is always a regret when the service isn't as speedy as we would like and we are investigating the matter.
We're pleased you overall had an enjoyable stay, so would love to see you back among our guests for a more issue-free stay; please do be in touch directly so I may be of assistance,
with best regards,
Avital Harel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

Located right near the Old City of Jerusalem, the huge Dan Jerusalem is part of the Dan Hotel chain and has a outdoor dining/drinks area with of nice view of Jerusalem. One can see the Temple Mount from there and the lobby area is very nice; free Wi Fi in the lounge that slows down if too many people are logging but it works good. Nice rooms, attentive service and good food make this a terrific place to stay when visiting this great historic city. I was staying with 700 people during Christian Pilgrimage and it was perfect for the needs of this massive group.

Room Tip: Get a view.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Airrally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

From time to time we revisit old favorites. This trip (only across town) to the Dan Jerusalem showed us glowingly why we enjoy the hospitality there. Originally built over twenty years ago as the crown jewel hotel in a world famous chain, much of the originally planned brilliance can still be experienced at the Dan Jerusalem. From reception flowing water falls level by level through and around the balconied stairway to the lower levels of the vast atrium.

Our room was warm, well decorated and comfortable. Sadly the changing ownership of the hotel of er the years shows in a certain amount of neglect, but again cleanliness, properly working electricity and plumbing allowed us to enjoy our stay.

Finally we ended our stay after breakfast. I enjoy breakfast. I very much enjoy a fresh, tasty, nicely displayed breakfast featuring fresh breads baked on the premises and varieties of salads each with its own remarkable flavor.

We enjoyed ourselves.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bezalel_Schendowich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, OH
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 19 October 2013

This is the primary hotel used by tour groups traveling to Jerusalem. I had booked an executive room with two beds since I was traveling with my adult daughter. Unfortunately, they had given away the rooms in that configuration and the hotel was completely full. We were moved to another room on the opposite side which had not been renovated and overlooked a noisy street.

As most of the other reviewers mention, only the rooms in east section of the hotel appear to have been renovated. That side is much quieter and overlooks East Jerusalem. While the other rooms in the hotel need renovation, it doesn't seem likely that that will occur since the hotel is always booked full by tour groups.

It is not that far from the tram stop which will take you to the old city and other spots in Jerusalem. If you are not fit, though, your best bet would be taxi. The crush of the tour groups can be a bit distracting. The tour buses all pull in at the same time and all leave at the same time, so it is very chaotic at those moments. Overall rating, only fair.

Room Tip: Insist on an executive room on the east side facing the valley.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank remccar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

This is one of the places to which I have sent many people, all of whom have thanked me. The hotel itself is a little far from the centre of town but the new Jerusalem light-train which is about a five minute walk away has solved part of that problem. There is a taxi station right outside the door but other public transport is a slight distance from the hotel. The balconies have a wonderful panoramic view of the old city. The food is excellent. The hotel has lately been refurbished. The hotel boasts an excellent spa with varied types of massage and treatments, a heated indoor pool, an outdoor pool in summer, Jakuzi, Turkish sauna, and health club.This is also a great place for private affairs or functions with its many halls, meeting rooms and lecture halls, all of varying sizes.

TIP:
*****
If you are staying over the weekend, remember that everything in the hotel and the whole surrounding area is closed from Friday afternoon till Saturday evening for religious reasons, so unless you have a rented car, this is something which should be taken into consideration.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnymarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dan Jerusalem Hotel

Property: Dan Jerusalem Hotel
Address: 32 Lekhi, Jerusalem 9785622, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
#21 Luxury Hotel in Jerusalem
#25 Family Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dan Jerusalem Hotel 4*
Number of rooms: 505
Official Description (provided by the hotel):
Located on the slopes of Mount Scopus, The Dan Jerusalem Hotel provides breathtaking views of Jerusalem and its tranquil surroundings of the Judean Hills.Hotel guests can enjoy the Largest Spa facilities in Jerusalem with indoor and outdoor pools, Turkish bath, Fitness Centre, Jacuzzi and treatment rooms. Dan Jerusalem offers a newly refurbished Executive Lounge with complimentary drinks and snacks (For Guest staying in Executive rooms and suites), expansive public areas with wide balconies and plenty of room to relax with free WiFi and for our younger hotel guests, children's activities for all ages at Danyland Childrens club.505 guest rooms to suit any kind of traveler, including family units and suites, most with outstanding views over Jerusalem and the Old City. A large conference room and a ballroom available with a capacity to accommodate up to 750 guests for a reception, or theatre style seating. Located close to transport links to Tel Aviv or the centre of town via the New Light Railway or complimentary shuttle service. 24 hour room service and a huge variety of other dining options available all day and night. All rates include Service Charge. Tourists with B2 and B3 Entry Visa stamped in their foreign passport are exempt from VAT. All other (Israelis) must pay VAT . ... more   less 
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Also Known As:
Regency Jerusalem
Hyatt Jerusalem

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