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“Beautiful Hotel”

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Dan Jerusalem Hotel
Ranked #24 of 99 Hotels in Jerusalem
Certificate of Excellence
Billings, MT
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Beautiful Hotel”
Reviewed 2 November 2010

This hotel was so good to us. It has been 30 years since I was on a tour and this hotel treated us kindly and efficiently. We were here for 5 nights and each day was as good as another. We didn't travel far from the hotel on foot but the area around the hotel was beautiful. There were shops in the hotel at both ends of the spectrum. Be sure to figure out the exchange rate if you buy something expensive. We did have one incident where the shopowner told us a price which sounded good but when we were in our room and figured out the rate, it was exorbitant and he wouldn't change it. One of us returned what she bought - I kept mine and paid the price. The business center was easily accessed and they were great in helping me to get on the computer.

  • Stayed March 2010
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmp5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dublin, Ireland
Level 4 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 November 2010

Now known as the dan hotel Jerusalem,stayed here for 5 nights and thought the hotel was very classy and impressive.Rooms -and was in a few-were large and clean,no problems whatsoever.Even though the hotel was very busy we were well catered for .Dinner was buffet and had a good choice of starters main course and desserts,all very nice. Breakfast was also buffet and again a wide choice- agreat start to the day.
After reading some reviews of this hotel which were not very complementary I thought i was in a different hotel as for me this is an excellent hotel- first class.

  • Stayed September 2010
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billme10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Manager at Dan Jerusalem Hotel, responded to this review, 2 December 2010
Firstly I would like to thank you for taking the time to forward your comments following your recent stay with us.
As you are probably aware, as of August 2010 the hotel changed ownership and is now part of the Dan Hotel Chain. We therefore take pride in our high standards, and your positive feedback regarding the level of cleanliness, décor, food and service only encourages us to continue to and excel.

With kind regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 28 October 2010

We were very excited about staying somewhere in such a spectacular location. The lobby is on the 6th floor and it was strange to have to go down to our room, which was at the end of a corridor on the 1st floor. The corridors were carpeted with the floors between the corridors tiled. Whilst walking on the tiled portion next our corridor, my walking stick slipped on the wet floor. The floor was flooded almost the whole way across. When we arrived at our room we noticed that the door had previously been forced open, and on entering, noticed it didn't appear to close securely. The patio door also appeared to have been forced and was only secured with a small bolt. We looked out into the patio and saw that it was a communal area with 2 chairs and a dirty coffee cup. We did not feel safe.

The armchair cover was worn through to the sponge padding and the bathroom was not clean and the A/C wasn't working properly. I went up to reception to see the Tour Leader and to complain at reception. The Tour Leader was not happy with this situation, but as the hotel was fully booked, I accepted that someone would come and clean the bathroom and fix the A/C and I could ask the next morning for a transfer. A sullen housekeeper came down (it was around 11 pm) and wiped around the FRONT of the tap and ignored the dirt round the bath. We waited until 11 30 pm for someone to fix the A/C, but as we had been travelling all day, decided to put the 'Do not disturb' notice on the door and try to get it fixed the next day. At 11 55 pm a knock came to the door and the engineer said he was there to fix the A/C. He removed a panel in the ceiling, checked the system, and said he couldn't fix it until after 8 am, but left it in such a way that we had cool air coming into the room.

We felt very uncomfortable and insecure in the room, and next morning we went, along with our Tour Leader and Guide to try to get a transfer. They still insisted that there were no more rooms, but after some persuasion and phonecalls, we were told that our bags would be moved to a different room by the time we returned in the evening.

In the evening when we returned, we were offered a different room and told our bags were moved to that room. When another person with our tour heard what room we were being moved to, he told us not to accept it as it was one of 3 rooms they had booked and, because of mould, were moving out of it. We didn't know what to do, as the only other room was next to the one we had moved from, and had similar problems. My daughter went down to look at the room and said that, although it was not great, it was better than the one we were in. We decided to accept it.

The transfer room was on the second floor, the door had not been forced and it closed properly. There was mould on the ceiling and in the cupboard, and a distinct damp smell, but definitely much better than the previous. As we were only spending a short time in the room each night, we decided to stay with that room. There was a complimentary pack of Dead Sea products left in the room.

On our free day we decided to spend the afternoon at the pool, but like other reviewers, were suprised to find that it closed promptly at 5 pm. Not great for people on tour all day and not back at the hotel until dinner time.

Our first experience of the dining room was chaos. We had difficulty finding a seat, and in the end, had to clear a table and find cutlery ourselves. There was a good selection, and both sides of the server were opened, but only one serving spoon in each dish so it didn't speed the queue up. There were 20 minute queues for the salad, but after the first night, the staff appeared more organised and attentive, although there were still queues every evening.

We found the reception staff, except for one, sullen, abrupt and unhelpful. The dining room staff were more pleasant, but appeared to have limited English, which is surprising as so many Americans appear to use this hotel. There was a good selection of food, but a little more variety over the days would have been nice. I don't know if the Dan Group who have taken over the hotel will make any improvements, but I would advise them to make them as quickly as possible before they lose all their clients. As it is, apart from its location, I would not recommend it, especially at the prices they charge.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvieVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Manager at Dan Jerusalem Hotel, responded to this review, 16 December 2010
Dear Dan Jerusalem Guest,

We have thoroughly studied your review of October 28th and truly appreciate you taking the time to forward your comments following your recent stay with us. Please be assured, the hotel takes all reviews very seriously and your remarks are of great value to us in our constant effort to improve and upgrade our services.

Your specific remarks about the level of cleanliness and maintenance in the rooms have been instantly tackled by the relevant department managers; we are pleased to inform you that since your stay we have specifically focused our improvement efforts on maintaining high standards in line with what one would expect from a Dan hotel.

Please note that with regards to the times of the pool, we evaluate our policies periodically, and we will reconsider your comments.

We were pleased to learn how you enjoyed the service and food in the Dining Room and we look forward to your return to witness at first hand the scope of transformation made here in the Dan Jerusalem.

Kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 October 2010

Location a bit far from town. Rooms have no international news channels eg BBC World News or CNN. Front desk service very rude. Nice pool and spa facilities but otherwise I wouldn't stay there again

  • Stayed October 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank w0rldlywise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 September 2010

I traveled to Jerusalem this month as part of a large tour group. It has been taken over by new owners only in the last couple of months. Despite an elegant multi-level lobby with a nice lounge at the bottom, the rest of the hotel vastly underperforms the expectations set by the entry.

My room had what appeared to be the original late 1980s decor. Furniture and bedding were frankly stained (see pictures). Appliances (TV, hairdryers) were dated as well, probably 20 years old. Bathrooms were clean, but door had deteriorating wood at the bottom, with damaged plaster. We were not lucky enough to have a city view; our courtyard contained two rotting piano-shaped boxes, as well as Jerusalem's ubiquitous stray cats.

Service ranged from spotty to nonexistent, and amenities are subject to surcharges. The hotel charges exorbitant fees for gym and pool use, and WiFi averages about 1 NIS ($0.25) per minute. Staff was frankly rude to one of our group when she tried to use pool and gym. They have abandoned the Minibars--they are in-room refrigerators now. One of our group had a leaking refrigerator and was forced to change rooms. Multiple wake-up calls were missed by the hotel staff in our group--I can verify this because I was woken by my own alarm but never received a phone call on my last night there.

The dining room, which serves buffet-style meals and generally caters to large groups, is very dated, probably with original 1980s decor. As might be expected from a buffet, food was ordinary. There were two birds flying in the room one day, and we saw guano on one of our tables. Just as unappetizing was the large bug zapper above the food service area. Though virtually all of the dining room guests were foreigners, the service staff exclusively spoke Hebrew with marginal English (I can't imagine that they spoke any other languages). Once we asked for two glasses of wine, and they brought...two empty glasses.

Let's hope the new owners turn things around. It's a shame to see such an impressive structure in such mediocre condition.

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ThirtySevenInSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LECH
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 8 September 2010

the regency hotel has great jerusalem views. they also have a beautiful swimming pool both open and close. but the best thing is that Dan Hotels have took over the hotel and now they have start changing the hotel service and style. I have been coming to this hotel often because my son study at the Hebrew University which is just next the hotel, and on my last visit you could see the change in service, at the lobby and all around the hotel.
i will definitely recommend this hotel at this price now that it is dan.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davlinLech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watford, United Kingdom
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 August 2010

This hotel is now very recently owned by Dan Hotels...called Dan Jerusalem, not to be confused with the other Dans.. Taxis from airport still know it as The Hyatt...You have to say Mount Scopus! It's away from all the main hotels but is in a lovely position with very easy transport to everywhere on site. All the staff very helpful and friendly, rooms are wonderful with great views of Jerusalem.. Pool and Spa area is amazing, both indoor and outdoor pools. Breakfast buffet is unbelievable.. Would highly recommend.

  • Stayed August 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Youandi5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dan Jerusalem Hotel

Property: Dan Jerusalem Hotel
Address: 32 Lekhi, Jerusalem 9785622, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
#20 Luxury Hotel in Jerusalem
#25 Family Hotel in Jerusalem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dan Jerusalem Hotel 4*
Number of rooms: 505
Official Description (provided by the hotel):
Located on the slopes of Mount Scopus, The Dan Jerusalem Hotel provides breathtaking views of Jerusalem and its tranquil surroundings of the Judean Hills.Hotel guests can enjoy the Largest Spa facilities in Jerusalem with indoor and outdoor pools, Turkish bath, Fitness Centre, Jacuzzi and treatment rooms. Dan Jerusalem offers a newly refurbished Executive Lounge with complimentary drinks and snacks (For Guest staying in Executive rooms and suites), expansive public areas with wide balconies and plenty of room to relax with free WiFi and for our younger hotel guests, children's activities for all ages at Danyland Childrens club.505 guest rooms to suit any kind of traveler, including family units and suites, most with outstanding views over Jerusalem and the Old City. A large conference room and a ballroom available with a capacity to accommodate up to 750 guests for a reception, or theatre style seating. Located close to transport links to Tel Aviv or the centre of town via the New Light Railway or complimentary shuttle service. 24 hour room service and a huge variety of other dining options available all day and night. All rates include Service Charge. Tourists with B2 and B3 Entry Visa stamped in their foreign passport are exempt from VAT. All other (Israelis) must pay VAT . ... more   less 
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Also Known As:
Regency Jerusalem
Hyatt Jerusalem

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