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Hotel Prima Park
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Reviews (785)
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412 - 417 of 785 reviews
Reviewed 18 October 2013

we made the reservations form the internet for a double room +child, when we arrived in the hotel, we found out that the reservation was incorrect. the hotel staff solved our problem immidiatley and we didn't have to wait at all! the service all along our vacation was great! starting with ordering it and ending with the checkout. checkin was early and very welcoming, the room was very nice and clean, breakfast was nice and fresh, but we found it poor and there was not enough variety. but above all the service was generous, we got all the answers we needed, including recommandations for attractive sites in jerusalem and help with the public transportation. the location is perfect and the price is definitley convenient. we would love to come back!

  • Stayed: October 2013, travelled with family
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Thank Gill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bh3y, Manager at Hotel Prima Park, responded to this reviewResponded 20 October 2013

Thank you for posting your kind words about our hotel.

One of the nicest things for a hotel to hear is that guests enjoy their stay with us.

We hope you will be returning to stay with us in Jerusalem soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2013

The first time I stayed in this hotel was in 2008. Back then, breakfast was the best compared to most hotels I stayed. The outlook was so welcoming and hospitable especially the reception area. But now, sad to say that everything has deteriorated including the service. There was hardly anything for breakfast, most of which are just salads. No mains just a choice of scrambled eggs and fried eggplants. Dinner is the same, hardly no mains but mostly salads. The glasses and water jug were not properly cleaned. In one of our dinners we found the water jug dirty. The bathroom was also not cleaned. Only the towels were changed. So sad that they did not maintain the standards in 2008. Our tour group is definitely not coming back.

Room Tip: Dont take room 615 or 616. You may not be able to sleep due to a humming noise all night and it was not the air conditioning. I suspect that it was the generator noise.
  • Stayed: September 2013, travelled with friends
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Thank Maria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bh3y, Manager at Hotel Prima Park, responded to this reviewResponded 20 October 2013

We hope you will give us another chance in the future to show you our hospitality.

Thank you again; your comments will only help us to improve our service for future customers.

Prima Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

We came to Jerusalem for the first time in our lives, expect an amazing experience in the city, and a reasonable hotel. The city was jammed because of a funeral. The hotel was very welcoming. The receptionist greeted us with a smile. The room was new, refurbished, and has all the facilities for a comfortable stay.
We did not reserved dinner, but we enter the dining room without a problem. The food was delicious, there was a large selection of salads and desserts.
Since it was impossible to enter the city center, we thought our day was wasted. But the reception offered us several options for trips in a less crowded area (the beautiful Ein Kerem). And in the morning they sent us to the Israel Museum near the hotel.
Overall really we enjoyed the experience and Jerusalem.

  • Stayed: October 2013, travelled as a couple
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Thank miryam i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bh3y, Manager at Hotel Prima Park, responded to this reviewResponded 20 October 2013

Dear Guest,

Thank you for taking the time to post your kind words.
We are so happy you were able to enjoy our hotel and your trip to Jerusallem
We hope you will return and stay with us again

Prima Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

We'd booked two separate stays at this hotel.

The first stay was mediocre. The room was old and unrenovated, the breakfast was a little gross, and the staff were surprisingly unfriendly. There was a huge line to check in, and our room wasn't ready until the evening.

But when we showed up for the second stay, it turned out that there were no rooms available, despite the fact we had a reservation paid in advance. Now, I'd been in situations where a hotel is overbooked. Normally, they're very apologetic and put you up at a nearby hotel. Not these guys. The front desk clerk was rude beyond belief. He refused to rectify the situation, said that it's not his problem that there was no room for us, and said that if we had a problem with the hotel, we could sue them.

Overall--not great.

Stayed: January 2013, travelled as a couple
4  Thank Zhenya2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bh3y, Manager at Hotel Prima Park, responded to this reviewResponded 20 October 2013

Dear Guest,

Thank you for placing your opinion at the Tripadvisor on your last stay january 2013.
Providing a better service is our goal, consequently we are grateful for your constructive notes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013 via mobile

I don't know what happened to this hotel since I was last here but they have revamped the lobby and all the public areas. The rooms have also been redone.
Some one seems to be doing things right as the service has changed 180 degrees. The staff are freindly are are dressed like profesionals.
the rooms are a delight and clean.
Our check in was profesional as the front office manager Oren was very helpful.
The food I admite was standard hotel food but the staff try and i understand that the kitchen us also being refurbished.

all in all a nice place to stay

  • Stayed: October 2013
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Thank BMGJerusalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bh3y, Manager at Hotel Prima Park, responded to this reviewResponded 10 October 2013

Wow!

Thank you for taking the time to post such a detailed and wonderful review.
We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem.

Hope to see you again soon in Jerusalem!

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