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“Hotel Staff”

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Prima Park Hotel Jerusalem
Ranked #26 of 98 Hotels in Jerusalem
Certificate of Excellence
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel Staff”
4 of 5 bubbles Reviewed 3 August 2014

I had the pleasure of staying at Prima Park in early July, very nice. It was made better because of the staff. From check in to check out, a gentleman at the front desk by the name of Dwagyat treated me like a favorite uncle. His concern for my well being not only suprised me but made my stay feel almost like home. If by good fortune I return to Jerusalem, be assured I will stay at your hotel.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank william s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilla Y, Assistant General Manager at Prima Park Hotel Jerusalem, responded to this review, 4 August 2014
Dear William ,


Thank you for taking the time to post such a detailed and wonderful review.
We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem.
I will pass on ypur complimants to the receptionist and his manager .

Hope to see you again soon in Jerusalem!



Hilla
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621 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 16 July 2014

We needed to spend one night in a hotel in Jerusalem. We arrived around 3AM and were told check out was at 11AM. When I asked if we could have a later checkout they first said no but after a while told us that they would decide in the morning. In the end, they allowed us to check out at 12pm.
The room was fine. Beds were decent. Good free wireless service in the room. We were on a high floor away from the elevator and it was not noisy. The bathroom was spartan but worked well. Breakfast was buffet style, with a nice amount of choice - salads, fish, yogurts, eggs, cereal, fruit etc - in a bright airy room with high ceilings.
We left around midday and it was a little challenging to get a taxi as the hotel is centrally located but off the beaten track all at once.
Our verdict: if you need a bed for a night, you can stay here.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank JustAFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilla Y, Assistant General Manager at Prima Park Hotel Jerusalem, responded to this review, 17 July 2014
Dear Guest,

Thank you for placing your opinion at the Tripadvisor.
Providing a better service is our goal, consequently we are grateful for your constructive notes.


Hilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

This was our third stay at The Prima Park Hotel and l am pleased to report that we noticed a great improvement in our room and also the selection of food at breakfast time. A great plus is that breakfast was included in the price. The Park is conveniently situated a short walk to the light rail.Staff were great and we had a very pleasant stay. L would thoroughly recommended this hotel to any body travelling to Jerusalem.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Edgarsinoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilla Y, Assistant General Manager at Prima Park Hotel Jerusalem, responded to this review, 12 July 2014
Dear Edgar ,

Wow!
Thank you for taking the time to post such a detailed and wonderful review.
We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem.

The hotel was perches by the prima chain a 18 month ago in an effort to upgrade our services and facilities the hotel was renovated i am so happyto se that our returning guests enjoy our efforts .

Hope to see you again soon in Jerusalem!

Hilla
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Tel Aviv, Israel
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 29 June 2014

the towels were dirty, and when I asked to replace them, I was told it shall be done soon, I left for dinner and when I was back late that night, it was not replaced. Also, there was loud strange noise from the mini bar, which interrupted my sleep. The bed was on the soft side and not comfortable.
also, the food cost too much and not much selection. nevertheless, the service in the restaurant was good, and the cable tv. oh, and after I paid for the room online, I was told I needed to add extra vat. Wish I had known that soon, cos the total amount that I paid was not worth it and I could've gone to a better hotel. Will not go back.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sifath s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilla Y, Assistant General Manager at Prima Park Hotel Jerusalem, responded to this review, 1 July 2014
Dear Sifath ,

Thank you for posting your feedback as we are always striving to improve our guests' experiences with us. We sincerely apologize that you found the service at our hotel disappointing.,

Thanks again for your comments.
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Jerusalem
1 review
5 of 5 bubbles Reviewed 27 June 2014

Tasty food excellent service nice rooms and very friendly manager -Nasser- he made my people special stay we will come back again .... Usually my customers enjoy staying in this hotel . And they enjoined the advice for the short trips around Jerusalem , JERICO , Biethlehem and the Dead Sea and tel aviv

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salah201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilla Y, Assistant General Manager at Prima Park Hotel Jerusalem, responded to this review, 29 June 2014
Dear Salah ,

Thank you for taking the time to post such a detailed and wonderful review.
We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem and our service .

Hope to see you again soon in Jerusalem!
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Marathon, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 June 2014

Stayed here for several days for a conference in the city. Hotel was clean and quiet, food was OK but predictable after a couple of days, and location was a long distance from most attractions but mitigated by the tram being adjacent. I had water leakage issues in the bathroom, but other than that the room was nice with a good bed. Staff was friendly and helpful.

Room Tip: Choose a room on the west side (quieter).
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SGP195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilla Y, Assistant General Manager at Prima Park Hotel Jerusalem, responded to this review, 19 June 2014
Thank you for posting your kind words about our hotel.
Providing a better service is our goal, consequently we are grateful for your constructive notes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

Prima Park was the nicest of the three we stayed in during our tour. It was clean and neat and the maid service was excellent. There are no drain closures on the sinks, so I had to lay a washcloth over the drain when removing contacts. The lighting in the bathrooms left a lot to be desired. Our entire group complained about the lack of light or no light in the bathroom. This hotel is "green" and lesser light is probably one of the things they do, but it would be nice to see yourself in the mirror. Otherwise, it was very good, the staff courteous, and the food was good.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilla Y, Assitant General Manager at Prima Park Hotel Jerusalem, responded to this review, 19 June 2014
Dear Karen ,

Thank you for taking the time to post your kind words.
We are so happy you were able to enjoy our hotel and your trip to Jerusallem
We hope you will return and stay with us again

Prima Hotels
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Additional Information about Prima Park Hotel Jerusalem

Property: Prima Park Hotel Jerusalem
Address: Rehov Zeev Vilnay 2, Jerusalem 9611001, Israel
Region: Israel > Jerusalem District > Jerusalem > Givat Ram
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Prima Park Hotel Jerusalem 4*
Number of rooms: 217
Official Description (provided by the hotel):
The Prima Park is inspired by the region boutique wineries, Prima Park Hotel invites you to experience a joyous stay in Jerusalem. • 217 Rooms with Free WIFI • Delux rooms & mini suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • Synagogue • Patio Dining & Events Hall • Wine Lounge Bar • Private meeting and seminar rooms • Banqueting Facilities • Free wireless internet in public areas ... more   less 
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Also Known As:
Park Plaza Jerusalem
Jerusalem Park Plaza

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