Rooms: We stayed at this hotel twice in the span of three weeks and had three different rooms. One was a very expensive "Suite", the other two were standard rooms, so we got a good sampling of the Accommodations. The beds were not very comfortable. Even the "The bathrooms are slightly larger than an airplane bathroom. If you are sitting on the toilet and your spouse opens the bathroom door, you are going to get smacked in the knees. In every room we stayed in, the moldy smell of bathroom permeated the tiny rooms and your only option was to open the windows, at which point you are assaulted by noise and exhaust fumes from the busy street outside. The central air system is Heat Only and no cooling was available during our visit. So, if you are staying there in the summer, you should inquire about that. The problem is not that the rooms are small, that's fine, but they are badly designed and have not been properly cleaned in a long time. Add to that the dust, debris and noise going on in the lobby, and forget about having a clean room.
Lobby/Public Areas: Small, dirty and crowded. And because the WiFI is free in public areas, everyone crowded into the dirty and broken furniture that appears to have been purchased right after the independance war in 1948. During our second stop at the hotel, they had finished part of the lobby renovation but still had the same dusty furniture that had been sitting in the construction site and covered in new dust on top of the old dust. If Ehud Olmert was still alive, he could probably find King Herod artifacts in the layers of dust on this furniture. Lucky for him, he passed away before being subject to this indignity. The elevators were tiny, about the size of a phone booth, and would be filled to capacity with four people, or two with any sort of luggage. In order to get to rooms on the fifth floor, you have to actually walk up a flight of stairs from the lobby o where the third, and slightly larger elevator landed.
Staff: With very few exceptions, the staff were indifferent to the point of being rude. I was not expecting American-style faux friendly service, just basic courtesy, and was deeply disappointed. The front desk staff were dismissive, the dining room staff looked like they were kidnapped and forced to work there against their will and their normal mode of communication was monosyllabic barks, and the other hotel staff basically ignored the guests unless you got in their face. Again, there were a few good ones, but for the most part, the staff appeared to have much more important things to do than to be inconvenienced by guest queries and requests.
Food: It is impossible for me to overstate how bad the food experience was at this hotel. With few exceptions, the staff acted more like prison guards than servers. The food items looked suspiciously the same from day to day, and the actual items were made as cheaply as possible from the cheapest components available. To make matters worse, the guests acted like they had just escaped from a refugee camp in South Sudan and going anywhere near the crappy food was a full-contact experience. The first night we stayed there was Saturday and we had just travelled by plane and car about 12 hours to get there. We scoured the neighborhood for anywhere else to eat dinner, but everything was closed for the Sabbath until fairly late, so we had the Shabbat Buffet at the hotel, and vowed never to eat there again, and we did not. The breakfasts were not much better. The cook who ran the omelette station was grumpy and rude and took every single opportunity to abandon his post. All the other stuff seemed left over from dinner, and the crowd was in full "Hunger Games" mode. We found out later that due to Jewish dietary laws, they only serve "Dairy" items during breakfast. So dairy-like items, for example Ice Cream, served at dinner are made not with milk, but with soy oil. I am all for keeping Kosher, but a little heads-up to the rest of us would have been nice. After that first night, we ate at local neighborhood restaurants that were quite good and within easy walking distance.
The example that best encapsulates our food experience came at breakfast on the last day when we noticed water dripping from the ceiling onto our group's table literally a meter away from the guy at the podium who checks your room number when you come into the dining hall. He just stood there and looked at water dripping and the rapidly forming puddle on the floor and did absolutely nothing. He did not get a mop, call anyone, or anything else. Just stood there and watched who-knows-what water was dripping next to our food. Eventually, one of the people from our group got out and grabbed a bunch of paper placemats and put them on the expanding lake, still nothing. It was not until I got up and started taking photos of the leak and puddle that podium guy exploded into action and got a mop and bucket. (See photos below)
If they are that blase about water leaking on food in the dining room, I would hate to see what goes on in their kitchens. Keeping Kosher is admirable, but keeping clean is really fundamental.
Bottom Line: The only good thing about its hotel is the location. There are a lot of great restaurants, shops, and even a large supermarket right around there. Everything else about it is terrible.
- Official Description (provided by the hotel):
- The Prima Kings Hotel is a landmark hotel in the Center of Jerusalem. The Glatt Kosher Mehadrin Hotel is situated in the Rahavia district, meters from the Great Synagogue, a 15 minute walk to the Old City, Mamilla mall area, and central to the large variety of museums; like Yad VaShem; Restaurants, Shopping, a walk to Ben Yehuda St. Mall and much more. Additionally, the Prima Kings has just renovated the public spaces including the Lobby, elevators and Dining areas, plus built a brand new Spa and Fitness Center. With 214 rooms, of a variety of types to suit your party of 1 or 4, perfectly, we offer modern amenities such as FREE WI-Fi in all guest rooms and Public Area, tea and coffee making facilities in room, mini refrigerator in room, flat screen TV, complimentary bathroom amenities. For business guests, we have built a brand new Executive Lounge, serving snacks, drinks and newspapers, execrated wifi and more. Our Lobby is a comfy place to hang out, near our Cafe Paris, overlooking the Paris square. Prima Kings additionally boasts an on-site synagogue. spa &fitness facilities, and a variety of conference and meeting rooms. For everything a Hotel in Jerusalem can offer, choose Prima Kings, inspired by the heritage and mosaic of cultures you will see throughout Jerusalem. ... more less
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- Also Known As:
- Prima Kings Jerusalem