Our Room was comfortable and it had extra super long (as he width of the room) sofa next to the window on which 2 children can sleep.
We also got great extra bed for our baby which exceeded all expectations. (Babies younger than 2 years old are 4 free as far as I can remember).
The are other rooms in the south flank which are entirely new and the whole south flank really looks fantastic for a 4 star hotel. Ask only for the south flank if you can.
The wi-fi internet is for free in is active in the lobby and even in the sports center. (For travelers with no laptop there are 3 computers for use but not for free)
The accessories in bathroom were excellent and new (from the Israeli brand “Hamat” which are considered very good), there was a great comfortable dispenser with liquid soap which can be used in one hand both in the bath and near the sink.
The receptionists were very polite although the hotel was almost full.
In the 6th floor they enabled an access to the external roof which had a stunning view over several parts of the Jerusalem (unfortunately not to the north direction, so you cannot see the ancient city), and there was also a room on the roof for the winter.
The hotel is surrounded with nice gardens, and you can have a pleasant walk in the evening.
Dinner was excellent besides the deserts (Which was Kosher thus cannot include any milk based desert – quite understandable for a jewish hotel though.)
Most of the lobby & surroundings is handicapped friendly
Both pools (children & elder) in the sports center are great and they also have there a nice big bubble tub and tennis courts.
I phoned the hotel before making the reservations and there were few things that I was told which were not accurate:
Since I made my reservation on the last minute, I got an exceptional promise (Something which they generally not do) to get refurbished room. My room in the bottom most floor near the dining room was half-refurbished (Opposed to the new south flank). The furniture (Table, closet & chest of drawers) was old and worn out and safe inside the closet was not working properly (But I didn’t complain about it).
Since it was the jewish Sukkot holiday, I wanted to eat my dinner in the sukkah, and I was told over the phone that it was no problem. In practice, when I entered the hotel, I asked about it and they told me that all seats are reserved in advance and it is not possible. I came late for dinner, and asked if I can sit in the the sukkah instead of people which were already gone, and the waiter denied me, and only on the 3rd time he checked if it was possible. After returning with a negative answer he did not do any effort to find me a place during the dinner although lots of people from the sukkah returned to their room and the waiter did not look very busy to me.
I also saw an old handicapped person making a very long and slow travel from the food counters to his seat in the sukkah with a food plate in one hand and a cup of coffee in his other hand. Non of the “not so busy” waiters rushed to help him and after a minute or saw I got up from my seat and helped him by myself. He was very grateful for this.
Bottom line, I would expect the service over the phone to be more credible and the service in the dining room to be more sensitive and considerate.
The room furniture was partly worn out as I sad earlier and in addition, there was absolutely no information flier inside about the services the hotel provides, besides instructions for the safe which was broken anyway. I even had to guess the reception number in order to phone them. (remember: it is ‘0’).
In the bathroom, the toilet button had no economy mode as most of toilet buttons have already for years, so there was no information about how to flush only half the water amount as I am used to.
The Wi-Fi connectivity failed to work in my room, and the receptionists told me that it is supposed to work only in the lobby.
The breakfast was average with no pastries (such as croissant/burekas) and no one was making omelets for you per your request as they do in most Israeli 4/5 stars hotels. But maybe all this was because that the hotel is pretty religious and it was the eve of a Sukkot jewish holiday
The sports center demands a 3 minute walk outside the hotel (Although there is a forbidden direct access from the 3rd floor as I discovered in a travel I did).
Inside the sports center there are a lot of stairs so it is not handicapped friendly, the gym is very big but entering it for the hotel tenants costs additional 25 NIS, the pools are external and do not fit the winter (they started to build a new internal pool which will only be ready at least a year from now to my estimation), there is a water slide for the children (weirdly planned far away from the pool) which was not active.
The hotel location is far away from Jerusalem city center, so you must use public transportation to get to the old city.
Bottom line, despite all these cons, the hotel is pretty nice and as long as you don’t expect too much, it gives pretty much good value for the money.
- Official Description (provided by the hotel):
- The Ramat Rachel Resort offers first class accommodations and a kibbutz experience in the heart of Jerusalem. Situated in a tranquil garden, the hotel features large spacious rooms with views over breathtaking natural surroundings. The resort is surrounded by landscaped gardens, natural flora and large green expanses. The hotel staff offers dedicated personal service to guests. The resort is located just a 15 minute drive from downtown Jerusalem Nearby public transport offers bus connections to the city center every 20 minutes Free onsite parking for hotel guests Conferences and events are available and tailored to guest needs and requirements. Hotel Facilities: The hotel restaurant offers a buffet of Israeli and international cuisine for lunch and dinner, as well as a diverse Israeli-style buffet breakfast. A café and two shops are open to guests in the lobby. The Sports Center is open to hotel guests from 6:00 a.m. to 10:00 pm. Entrance to Ramat Rachel's Sports Center-Country Club is free to all hotel guests. The facilities are modern and spacious, and the equipment is state-of-the-art. The Center is the perfect combination of utter tranquility and fitness activities of every type. The facility is equipped with the most advanced machines and equipment available, and experienced trainers are on site throughout the day. The Jacuzzi and dry and steam saunas, also open to hotel guests, are a great way to unwind while on vacation. Swimming Pools: A covered, heated pool is open every season of the year for lap swimming and any type of water exercise. In the summer of 2017, we will inaugurate new pools for the enjoyment of guests. Fitness Room: The fitness room at the Sports Center renews itself constantly to provide the most up-to-date, sophisticated machines and equipment available. It is open free of charge to guests in Superior rooms (age 16 and older), with a modest fee charged to other guests. Along with construction of the new swimming pools, begun this September2016 , we are renovating and upgrading the entire Sports Center. All activities will continue to take place during this time. We apologize for any temporary inconvenience. Adjacent to the hotel, guests enjoy access to diverse family-friendly kibbutz attractions: the Olive Park, Yair Lookout, an archeological site and 'Eyal Farm' - an eco-therapeutic farm that serves as an educational home in the disciplines of sustainability, ecology, environmentalism and animal rights. Nearby Attractions: Kibbutz Ramat Rachel overlooks Jerusalem's numerous historical heritage sites. It serves as the perfect base point for city tours and is also conveniently close to the city's lively nightlife and cultural sites, including the German Colony, The First Station, Chan Theater and Alrov Mamilla Avenue. Guests also enjoy the proximity to Yes Planet movie theaters, the Jerusalem Biblical Zoo, the Bloomfield Science Museum, the Israel Museum and the Hadar and Malcha malls. ... more less
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- Also Known As:
- Ramat Rachel Jerusalem