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“Little oasis in Jerusalem but mixed service”

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The American Colony Hotel
Ranked #12 of 100 Hotels in Jerusalem
Certificate of Excellence
Reviewed 4 April 2014

This historic boutique hotel is a little oasis in the city with gardens and old manor-style buildings. As we visited Jerusalem just shortly after the new year, it was the only place with a festive atmosphere. There were fairy lights everywhere and lots and lots of Christmas trees!

Hotels in the city are pricey, no matter the category, but I chose the American Colony due to its proximity to the old town. It’s a short 10-minute walk to the Damascus Gate so we didn’t need to bother with transportation. While our room was spacious, it could use some updating. The interior photos on the hotel's website also look more polished than in reality. As for meals, the buffet breakfast offered a variety of options but Val's Brasserie was disappointing (we could hardly chew the lamb and our waiter was not very friendly and attentive). Nevertheless, our meals at the Arabesque restaurant tasted much better.

In general, service also depended very much on the person you’re dealing with. This is quite a disappointment for a luxury hotel. In addition, for the room rate the American Colony charges, you might find better accommodation options in the city.

  • Stayed: January 2014, travelled with family
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1  Thank byphilosophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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517 - 523 of 1,101 reviews

Reviewed 4 April 2014

I have been coming to this hotel for years and I fall in love with it each time. It is truly magical with old cobbled stones, mosaics and an explosion of colour from the wisteria and bouganvillia. Its what you imagine an old palace would like like in the Middle East.
A fabulous lobby with a reception the right with archways to the courtyard is stunning. For me the atmosphere of the courtyard with its fountain flowers and trees are beyond description. I have spent many hours just sitting drinking lemonade or coffee and people watching.
The best best veal escalope I have ever had is here and in all the years I have come its constantly good. The service is fetidly if a bit haphazard I love the bar downstairs and dining in the restaurant beside it. My favourite room is the middle one off the courtyard that is a sunken suite with arched windows and steps the go up to a huge terrace that overlooks the pool and Jerusalem. I highly recommend it

Room Tip: Everyone has favourite rooms I love the three off the courtyard but the drawback if you want privacy...
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  • Stayed: April 2014, travelled as a couple
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1  Thank monasheaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014 via mobile

Enjoyed 4 days at the American Colony Hotel. The hotel, which is housed in an old Ottoman home, is beautiful and comfortable. It is located about 5 minute walk away from the Damascus Gate and made touring the old city very easy. Breakfast at the hotel was delicious and included traditional Palestinian and western breakfast options.

  • Stayed: March 2014
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1  Thank Simoneilana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

This is a living legend that deserves its status. There are more luxurious hotels but there are few with the character of this magical place. The rooms are just a little old fashioned but immensely comfortable. The prices for extras are on the high side and the cellar bar can get quite crowded, but nothing beats an open-air breakfast in the magical courtyard. Each floor is like a museum - I was on the Allenby floor and touched the general's walking stick which is on display there.

Room Tip: There is a mosque on one side of the hotel and the call to prayer can be quite loud in the rooms tha...
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  • Stayed: March 2014, travelled on business
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Thank Erskinemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

A beautiful hotel that was a harem, a den of spies or, more recently, the eponymous colony. You wake up with an awareness of where you are and enjoy the relaxed atmosphere with unobtrusive Palestinian hospitality. Some rooms have private gardens and our basic room had an interesting view. Delicious food and friendly, helpful staff.
Breakfast was good and, for those that do not read the small print on menus, a pleasant surprise for foreigners is that food and drink from your hotel gets you a 30% discount ( please check as I am not an authority but VAT equivalent seems to be refunded)
Swimming pool, gym etc all there and a short walk to the old city
Babies were welcomed but a lot of uneven surfaces for the less sure of foot.
Not cheap but very good value.

  • Stayed: March 2014, travelled with friends
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1  Thank traveller50london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

We spent 4 nights in this wonderful hotel full of tradition and atmosphere. It is an hotel with a real personality nice bedroom with a lot of facilities specially the bed lining of high quality both matress, duvet and duvet cover. We have booked to rooms a standard and a superior both were good quite and well equiped.
Very good lounge with antique forniture, an hotel like this should care a little bit more the tidiness of the bedrroms, the room has been tide up only once a day, i wolde have preferred the room has been tide up, and get the room ready for the bed.
A special note to the wonderful breakfast reach of food and aslo quality,
The receptioniost very gentle, we could receive a dinner on saturday very late and they organized a dinner.
The only concern is about the room not very well cleaned and tide up , and an hotel like this shoud have the second cleaning in the evening

Room Tip: we got a suprior room facing on the car parking this was very quite, and a standard on the other sid...
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  • Stayed: March 2014, travelled with family
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Thank francesco b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

I was recently in Jerusalem and I stayed with my girlfriend at this hotel for one night.
First of all the place looks incredibly nice. There is a yard in the middle of it with a fountain and trees and it's really pleasant to sit there and relax.
The room we took wasn't a suite or anything, but it still felt very luxurious. Meticulously clean with a comfortable bed, big windows and a nice bathroom.
The breakfast buffet at the hotel was really great too. They had all kinds of baked breads, salads, cheeses and meats. I normally eat a light breakfast but I really stuffed myself.
Anyways, the hotel is perfectly located very close to the Old City and if you can afford it you won't regret the stay!

Room Tip: There's a minaret just outside the Hotel. I spoke with someone from Sweden who woke up from the...
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  • Stayed: February 2014, travelled as a couple
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Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The American Colony Hotel

Address: 1 Louis Vincent Street, Jerusalem 9720071, Israel
Region: Israel > Jerusalem District > Jerusalem > American Colony
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Business Hotel in Jerusalem
#5 Family Hotel in Jerusalem
#5 Romantic Hotel in Jerusalem
#9 Luxury Hotel in Jerusalem
Price Range: £172 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The American Colony Hotel 5*
Number of rooms: 92
Official Description (provided by the hotel):
Elegant, historical Boutique Hotel with complimentary hi speed WiFi in all guest rooms and public areas, complimentary use of business centre and 20 minutes free local & international calls. ... more   less 
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Also Known As:
American Colony Jerusalem
American Colony Hotel Jerusalem

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