The mark of great luxury hotel isn't necessarily the rooms or the amenities. The test of a great hotel is what happens when things go awry and how the hotel responds.
We spent 8 days at the Inbal. It lived up to our expectations with a great room, friendly staff, a fabulous breakfast buffet, free Wi-Fi, nice spa and helpful concierge.
But the defining factor was the pro-active intervention of front desk manager Yaniv, who helped us overcome a luggage problem. We mistakenly took the wrong bag from the airport on a weekend. Getting either the airline or airport security to pay attention was a challenge.
Yaniv and his guys jumped in, persistently called and confirmed the circumstances, figured out a solution, lined up a plan and made our problem go away. Throughout they were relaxed, friendly, focused and completely dedicated to making us happy. It was a bravura performance that, for frequent travelers, was a wonderful surprise that set the bar for world-class service. We'll be back!
- Official Description (provided by the hotel):
- The Inbal Jerusalem Hotel, Finest Hotel in Jerusalem, situated in the heart of the city offers a luxurious experience with modern amenities and facilities. Built from authentic Jerusalem Stone both inside and out, and overlooking the Old City walls and Liberty Bell Park. Superb dining and luxurious facilities include an Exclusive Executive Lounge, a wide variety of family rooms and Suites,the Sofia Italian Restaurant, a year-round swimming pool, fitness room and free wireless internet access. The Hotel also offers free parking for guests (upon availability). Please note that the swimming pool will not be available from 22 October until 5 November 2017 due to renovation works. ... more less
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- Also Known As:
- Inbal Hotel Jerusalem
- Jerusalem Hotel Inbal
- Inbal Jerusalem
- Jerusalem Inbal Hotel