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Reviewed 13 July 2015

Inbal hotel, one of the best I have ever stayed at. Terrific service, they come to your room within 10 minutes, very friendly and helpful, fantastic nightly barbecue you don't want to miss. Beautiful architecture and room, room a little small by American Standards, but it is such a great experience I would stay rather than Ritz or 5 star.

Room tip: Ask for Executive Suite upper floors, they have a 24 hour lounge on roof, all you can eat and drink worth the extra money
Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Merrypet1937
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra H, Guest Relations Manager at The Inbal Jerusalem, responded to this reviewResponded 14 July 2015

Dear Guest,
We truly appreciate your commending of our team and their warm and efficient service.

We are heartened by your generous review and by mentioning our new venue "The Inbal Grill" in our garden courtyard with daily refined entertainment.

We thank you for being our guest and happy that you enjoyed our unique Executive Lounge located on the ninth floor and overlooking the magnificent view of the Old City.

We truly hope to have the privilege of hosting you again at the Inbal Jerusalem Hotel in the near future.

Yours sincerely,
Sandra Haziza
Guest Relations Manager

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Reviewed 10 July 2015 via mobile

Third time staying there and the best ever. This time we stayed on an executive floor which is well worth it. They are quiet and have access to the executive club with food and drinks that make long days in Jerusalem even better. They are the icing on the cake. Superb breakfast. Great people watching

Date of stay: July 2015
Trip type: Travelled as a couple
4  Thank James S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra H, Guest Relations Manager at The Inbal Jerusalem, responded to this reviewResponded 13 July 2015

Dear Guest,
As it is our commitment to provide our guests a memorable stay, we are extremely pleased to read that we succeeded in delivering such a great experience for the third time.

We thank you for highlighting our unique Executive Lounge located on the ninth floor and overlooking the breathtaking view of the Old City of Jerusalem as well as our brand new renovated Executive rooms.

We certainly hope to have the privilege to serve you again at the Inbal Jerusalem Hotel.

Yours sincerely,
Sandra Haziza
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2015

Everything about this hotel is excellent; the level of service; the level of dining; the friendliness of the staff. I have stayed at the Inbal many, many times, and never tire of it. From the moment you step through the door, there is a calming feeling with the light, breezy decor.

The executive lounge is a great place to relax and meet new people. Thank you once again to all my friends at the Inbal hotel.

Room tip: Without a doubt, a view of the Old City and Yemin Moshe makes a huge difference.
Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Suzanne L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra H, Guest Relations Manager at The Inbal Jerusalem, responded to this reviewResponded 6 July 2015

Dear Guest,
We thank you for being our guest and for your loyalty over the years.

It is always a great pleasure to know that your experience in our property always meets your expectations of quality and service.

We, at the Inbal Jerusalem hotel, remain here at your service.

Yours sincerely,
Sandra Haziza
Guest Relations manager

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Reviewed 4 July 2015

Hotel Inbal is located very close to the old city/temple mount location (walkable) in Jerusalem and so very well located. We stayed here from July 1st through July 4th 2015. We had two rooms (two of us and two for our kids (12 and 10)). The rooms on 6th floor were decent sized (not too big and not too small) with a mini balconies in both rooms. One of the bathrooms had bath tubs. We had breakfast buffet every day - the staff serving us on every single day was amazingly good and prompt. The buffet spread was amazing - so many items including vegetarian ones. We also had sandwiches on Shabbat time (Friday evening, July 3rd) when the hotel has only two choices - either cold sandwiches/salads (3 of each kind) or buffet for the cost of 300NIS per person. This was a bit of a challenge and note that most of surrounding restaurants near Inbal were closed or required a reservation starting Friday afternoon. The concierge was very helpful every single time we approached them and tried hard to find us a reservation on Friday evening but in the end we could not find anything and so ate at the hotel. Wifi is free. The pool area is great with lanes to do laps :).
Overall, It felt like staying at a five star hotel for sure!
The couple of nits I have to pick with the hotel are these:
1. They only give you a bottle of water on the day you arrive. Room service for a large bottle of water costs 26NIS (7USD!). You are a big five star hotel, the least you can do is provide water on a daily basis. This seems like an unacceptable strategy for a nice hotel to make money on something as basic as water especially when they charge hundreds of dollars per night per room. I know that other hotels also do that but we were staying at Argos in Cappadocia, Turkey where water was unlimited and free and included in hotel rate.
2. Shabbat timings are a challenge in Jerusalem (not in Telaviv) for finding an eating place that serves hot food. I respect the Jewish customs but for tourists a hotel like Inbal should have many choices - what is the point of staying in a nice hotel if the only two choices provided are cold sandwiches or buffet costing 300NIS (80$ per person)? Why not provide pizzas, and other hot food items to non-Jews who are touring your city and paying premium dollars to stay in your hotel? Other tourists, please note that during Shabbat in Jerusalem (starts Friday after 4pm and through saturday evening) -you better have booked your dinner place in advance - everyone in Jerusalem wants to eat out but very few non-kosher restaurants are open and they are all packed and won't take you unless you have a prior reservation.
If the above two items were fixed, I would give the hotel 5 stars (Excellent rating!).

Date of stay: July 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Apurva D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra H, Guest Relations Manager at The Inbal Jerusalem, responded to this reviewResponded 6 July 2015

Dear Guest,
We are delighted by your wonderful review and to read your appraisal of our team and services.

Our team makes every efforts to deliver upon the high standards we had set to ourselves. We strive to ensure our guests recognize the services and facilities we provide as offering a high level of value and a warmly memorable experience.

We appreciate your constructive comments which have been taken on board.

We look forward to welcoming you back at the Inbal Jerusalem Hotel whenever your travel brings you back to Israel.

Yours sincerely,
Sandra Haziza
Guest Relations Manager

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Reviewed 3 July 2015 via mobile

Stayed here 5 nights with a group of 25 of us. Rooms were newly renovated and spotless. Service was excellent and staff was very nice and accommodating. Breakfast was delicious with fresh fruits, juices, cheese and egg dishes. Very nice shops in the lobby as well. Would definitely come back.

Date of stay: July 2015
Trip type: Travelled as a couple
1  Thank Dornymom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra H, Guest Relations Manager at The Inbal Jerusalem, responded to this reviewResponded 6 July 2015

Dear Guest,
Our team is delighted that the customer service you received and our facilities helped make your experience so positive and is very appreciative of your kind words.

We endeavor to deliver consistency and excellence in all aspects of our product and service and we are thrilled that we succeeded in doing so.

We hope to have the privilege to host you again in the near future at the Inbal Jerusalem hotel.

Yours sincerely,
Sandra haziza
Guest Relations Manager

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