I visited 7 Arches two years ago and wrote a glowing review on Trip Advisor. I could not wait to return! I remember a hotel that had classic furnishings, clean, comfortable, with friendly staff. What I returned to... well... let me now list it.
-The food is amazing! Well, the dinners truly are. Itzhak and the dining room staff are fantastic! The chef is top notch!
-The staff are quick to answer questions and they show dedication to their jobs and maintenance staff truly keep the facility clean. Even though they did not have enough people to open up a breakfast buffet, the staff did create a small breakfast cart for my husband and I that was thoughtful.
-The location is just stunning and the views are truly postcard worthy.
-What was once considered classic is now considered dated... as in truly outdated. The radio in the room doesn't even work as is built into the side of the bedside table with dials and such. The room furnishings are worn.
-Heat... as in turning on the heat. A space heater was provided for us upon request when our room was cold enough to keep the beverages we brought with us cold enough to not use the fridge. We spoke to other guests who also agreed that they did not have any heat either. They turned heat on in the restaurant only when people arrived. There was no heat in the general areas and we saw staff wearing winter coats while they worked.
-6 guests in the hotel.... no joke. A hotel with over 200 beds... had only 6 people. I wish they would have canceled our reservations for those two days. My husband and I did not feel safe, even though there was someone at the desk during the night, and we did have our door locks engaged. Plus, the lack of heat I'm sure was due to lack of guests... and we felt like they just wanted our money instead of providing basic services.
-No safe in the room
-TV channels are CNN only, if you speak English
-New pillows are needed! I'm going to try and post pictures of the four pillows we were given... all with horrible stains. We got scared to look at the mattress as we did not discover this until the second day... we just couldn't do it.
-Taxis no longer line up outside the facility... they know no one comes here. You have to walk to the bottom of the hill.
-No elevator... none for getting luggage up the entry stairs. My husband and I are of good health and did it without problem. For those with mobility issues... it would not be so easy.
I can no longer recommend this hotel. At $150 a night, we feel we were overcharged, especially compared with the Dan Hotel Chain facilities charging the same prices as 7 Arches. Many of my taxi drivers commented how this hotel used to be the jewel of Israel but how neglect from the owners has let the jewel become faded and decrepit. My husband commented that with a small investment toward basic facilities upgrades, this hotel could once again shine. If it wasn't for the devoted and dynamic staff of this facility, the 7 Arches would be lost. If it wasn't for the same devoted and wonderful staff, my husband and I would have left immediately. Hopefully, the owners of this facility will realize the amazing location as well as the staff they have deserve the investment of time and money to return this hotel to its past glory.
- Official Description (provided by the hotel):
- Hotel Seven Arches Jerusalem is the southern slopes of the Mount of Olives, not far from the Mount Scopus and looks out from the west, at the Old City of Jerusalem with perhaps one of the more beautiful, most inspiring views of living ancient history in the world. To the north, the hotel overlooks the backdrop of the hills of Bethlehem surrounded by large Green Garden. In an effort to better serve our guests, Hotel Seven Arches is proud to announce that our renovation project is now in its final stages, and will be completed in one month. Your stay will now be even more enhanced by the upgraded rooms, restaurants, and lobby area. Our rooms freshly renovated in 2016, few of them with the best view of Jerusalem, now offer modernized, convenient features. Rooms are completely refurbished from carpet to curtains, furniture to fixtures, while the bathrooms are newly refreshed with all new bathroom hardware, lighting and mirrors. Hotel Seven Arches is a short distance from the ancient historical and religious sites of the Holy City and is the perfect base for excursions to Bethlehem, Jericho, Masada, Galilee and beyond. Transportation from Ben Gurion International in Tel-Aviv to the hotel is 50Km (31-60 min. by taxi), and from the hotel to the city center of Jerusalem is 3 km (2-5min. by taxi). Official languages are Arabic and English, Hebrew is widely spoken, and many speak French, German, and Spanish. ... more less
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- Also Known As:
- 7 Arches Hotel