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“Not bad”

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Dan Boutique Jerusalem
Ranked #17 of 99 Hotels in Jerusalem
Certificate of Excellence
Burke, Virginia
Level 4 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not bad”
Reviewed 18 November 2013

Dan Boutique, as has been pointed out in other reviews, is not really a "boutique" hotel. But in my 9 years of experience in Israeli hotels, it rated as one of the better experiences. In general, hotels in Israel tend to be expensive for what you get, customer service tends to be pretty poor, and most places look like they were built in the 70s or 80s and not updated since then. Dan Boutique is a pretty good value for money, considering the location. It's about a 20 minute walk to Jaffa or Zion Gate, and maybe 15 minutes to German colony (easily to my knowledge the best place within walking distance for dinner -- lots of good options!). The cleaning staff and front desk staff were friendly and helpful (a nice surprise, as sorry to say Israeli hotel staff often tend to be surly). The breakfast is OK -- good selection of fresh fruit and vegetables, so-so selection of other foods. Not quite the famous full Israeli breakfast I've had elsewhere, but not bad. BEWARE -- Shabbat (Saturday) breakfast is pretty grim, and the cappuccino machine is turned off (Nescafe only. Why is pushing a button "work," but making up Nescafe, with pouring and stirring, isn't work? Ask the rabbis). There is a Shabbat elevator that stops at every floor and a regular one too on Shabbat.

First place I've been to in a long time anywhere that didn't offer a complementary business center for internet use if you didn't have a laptop with you -- this policy seems firmly stuck in 2005 and considering in 10 days I saw only ONE person using the paid internet station, should change.

Room was small but fine, bathroom needed some construction clean up -- extra caulk crusted around window sill, and someone had evidently dropped something heavy in the bathtub that left a pretty big damaged spot. Also, no matter what you do with the curtain, the floor will have a puddle of water after a shower.

So, not a bad place and I'd stay there again.

  • Stayed November 2013, travelled on business
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Helpful?
1 Thank WentEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, 28 November 2013
Dear WentEast,
We're always happy to hear from our guests and delighted to hear you had such a lovely time with us; it is comments from guests that enable us to further develop for the future.
Thanks you for the kind words regarding our team demeanor; i'll be sure to share with everyone and take on board other comments made with regards to housekeeping and decor.
Moreover, a complimentary wifi service is available in our lobby area with an additional one hour free in-room wifi for all e-dan guests; the majority of travelers arrive with devices these days but we will consider other options should a further need arise.
We'd certainly love the opportunity to welcome you back again soon and I invite you to be in touch with me directly should I be of any further assistance.
With very best regards,
Shimrit Ohana
Guest Relations Manager
shimrit.ohana@danhotels.co.il
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English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

We choose this hotel for our three-day visit to Jerusalem primarily because of its supposed excellent location and the fact that it was boutique. It was neither. AND- they promise parking on site, which they weren´t able to live up to as we arrived on Friday afternoon (beginning of Shabbat), so we had to look for parking elsewhere...

Well, it was within walking distance of Jerusalem´s Old Town and the Mount Zion entrance, but as the Dan Boutique is located on a busy street, and you have to walk pretty far both uphill and downhill to actually enter the Old City, the experience was rather different than what was promised on the hotel´s website.

And boutique? Come on! This is nothing but a mid-sized town hotel that in Europe would cater most to business people on a strict budget. And the design they brag about seem more at home at a Middle Eastern flee market.

On the positive side I have to mention that the breakfast buffet included in the hotel rate had a wide selection of tasty dishes. And the rate was quite affordable.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Lasse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london uk
Level 5 Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 November 2013

The advertising blurb in the hotel magazine says "located on a hilltop overlooking Mount Zion and the Old City Walls". The Dan Boutique is actually on a busy main road and although comfortable and convenient as a pied-a-terre, there is very little that's quaint about this hotel. The blurb goes on to talk about contemporary design features and "state of the art technology in the guestrooms" as well as a "dynamic bar". This is just not the case. The rooms are plain and the technology is decidedly 20th century. There was not much evidence of any activity at the bar and the atmosphere was rather flat.

In fact the entire establishment is completely over described. That might be OK if the hospitality was indeed of the highest standards but sadly this was not the case and although some staff were exceedingly helpful (such as in the restaurant) others appeared a bit grumpy. Breakfast was fine with excellent coffee! Cheeses, bakery and cooked items were tasty and in plentiful supply.

The room phone was on the desk rather than at the bedside which meant that the alarm call, which came at the wrong time, forced me out of bed. careless planning. simple things....but important.

The boutique concept is surely intended to convey a certain character: small, buzzing, artistic, individual, personal, charming, fashionable, luxurious, memorable. Some hotels are just ordinary so attaching the word "boutique" is not appropriate. They market themselves as something they are not and that is slightly misleading. I will admit there was some art on the walls at the Dan which included flat screen monitors and projections with occasionally weird moving images - perhaps artistic - on display.

When I mentioned one or two minor problems to the Reception Manager Mr Peres at checkout he was actually quite gracious, genuinely apologetic and affable. Much appreciated. The Dan Boutique is more of a medium sized town house hotel and with a bit of effort could be so much more. With a bit of tarting up (and technology) the rooms could be greatly improved. The lighting and decor needed rethinking and some investment. And above all, hospitality should be about friendliness, conversation, service, greeting people and a lot of smiling. There is loads of room for staff development at the Dan Boutique. Jerusalem really needs a hotel like this - demand is very strong - but come on Dan, you can make a lot more of this dreary property than you have done. I guess it was priced OK and I would probably stay there again just about.

Room Tip: some rooms have a balcony
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  • Stayed November 2013, travelled with family
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Helpful?
Thank siobhancrusader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, 28 November 2013
Dear Siobhancrusader,
We're incredibly grateful for your balanced and thorough feedback; it is sincerely comments such as these that assist in our development for the future.
We were pleased to read that you enjoyed our breakfast and the team there looked after you well, just sorry to hear that there were some other aspects less pleasing.
Thank you for taking the time to bring all these points to our attention, we'd hope to have an opportunity to work on them and welcome you again for a renewed improved impression in the near future.
I'd personally like to be of assistance, so please do be in touch with me prior to your next stay,
with thanks and best regards,
Shimrit Ohana
Guest Relations Manager
Shimrit.Ohana@danhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 6 Contributor
128 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 10 November 2013

This really a little large to be called a Boutique hotel but it was pleasant. The rooms were okay and the breakfast was very good. The lobby area was welcoming and the staff was helpful. The location was good, near some very good restaurants and actually walking, a healthy walk, to the Temple Mount

  • Stayed October 2013, travelled with friends
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Helpful?
Thank DaiWeiShi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton, Massachusetts
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 October 2013

We spent one night at the Dan Boutique where we were well taken care of. Our room was modest in size, spotless, with every amenity we could wish for. The big plus is the window in the room as well as the window in the bathroom opened. The bar menu was varied and tasty but actually getting service required patience. The buffet breakfast was excellent with many choices.We would certain return next time we are in Jerusalem

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank gagafifi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale
Level 5 Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 October 2013

My father and I just got back from a trip to Jerusalem where we stayed at the Dan Boutique. We spent 7 nights there and were very pleased. From check in to check out all the staff were polite, helpful and courteous.

In true Israel fashion the breakfasts were outstanding, with both hot and cold dishes, a huge variety of salads, breads, cheese and pastry, great coffee, and more.

The hotel does not offer free in room wifi, but the lobby area had very strong fast free wifi, so it was really no big deal, and there is no reason to pay the in room wifi.

The rooms were clean with fresh linen, and nice big towels ad plenty of hot water, don't laugh there are plenty places that dont have both.

The only gripe that we had was its a bit of a hike if you want to go to the "action" around King George Street and Ben Yehuda, also a pretty good walk to the Mamilla mall, and the Kotel. So if those are important to you bring some extra cab money, speaking of which be aware of the taxi, they seem to always try and rip you off.

Safe Travels.

Room Tip: I had room 407 which was small, but worked fine, my father had 205 which was way bigger.
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank sircaralot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, 13 November 2013
Dear sircaralot,

What a sincerely lovely review; Thank you so much for taking the time to write about your experiences at our hotel and for choosing to stay with us during your time in Jerusalem.
We are happy to read that our team were friendly, helpful and provided you with the best possible service; Thank you for providing us with the opportunity to give credit where it is due.
We are additionally pleased that you appreciated the hotel cleanliness and enjoyed our rich Israeli breakfast.
Looking forward to welcome you and your father back in the near future and we'd advise, if you like, to join the e-dan club for benefits throughout the chain including one hour free in-room internet every day
Best regards,
Shimrit Ohana
Guest Relations Mgr.
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Tel Aviv, Israel
Level 5 Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 October 2013

The Dan Boutique is a nice hotel, nice rooms and good breakfast. As far as the location goes, one needs to walk about 20 minutes up/downhill to reach some of the main attractions of Jerusalem. Though it is not really clear why this hotel is named "boutique" (a five story hotel is not really small) it is a pleasant place to stay in Jerusalem.
There is a nice Scottish church just around the corner as well as the old and restored train station. Both places, though no big attraction, worth a short visit.

Room Tip: Some of the rooms have a view to the Old City. They may cost more, but the vista is beautiful.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, 6 November 2013
Dear Jacob,


Thank you so much for your kind review.
At the Dan Boutique, special attention is made to individualized service and the unique atmosphere, ensuring all our visitors feel they receive good value for money.
We are happy to read that you enjoyed your stay with us.
As noted, the Dan Boutique hotel is in close proximity to many good restaurants and a quick walk to the old city of Jerusalem, the location is indeed one of the things the hotel has become famed for.
Looking forward to welcome you back soon.
Best regards,
Shimrit Ohana
Guest Relations Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dan Boutique Jerusalem

Property: Dan Boutique Jerusalem
Address: 31 Hebron Road, Jerusalem 93546, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Jerusalem
#8 Romantic Hotel in Jerusalem
#12 Business Hotel in Jerusalem
#15 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Dan Boutique Jerusalem 4.5*
Number of rooms: 129
Official Description (provided by the hotel):
Stylish hotel located opposite Mt Zion and the Old City of Jerusalem, within easy reach of many tourist attractions. The spacious, contemporary guest rooms and suites offer every modern comfort along with state-of-he-art technology. The exquisite interior design skillfully combines eastern and western motifs to create a warm and soothing atmosphere. The guest rooms boast stunning views of Jerusalem’s cityscape, Old City and Mount Zion. ... more   less 
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Also Known As:
Dan Boutique Jerusalem Hotel Jerusalem
Dan Boutique Hotel Jerusalem
Jerusalem Dan Boutique Hotel

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