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All reviews jaffa gate great location old city king david street small hotel nice breakfast israeli breakfast heart of jerusalem dining room ymca lobby
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Reviewed 2 January 2014

We just returned from a four-night stay at the Eldan Hotel and would highly recommend it. The location is fantastic - just a 5 minute (downhill) walk to the Jaffa Gate at the Old City, and easy access to shopping and restaurants.

The staff were incredibly helpful with restaurant recommendations on Shabbat and even arranged a special treat for my birthday. Breakfast is a bit different in that you order one main item from a list (which includes several types of omelettes, fried eggs, scrambled eggs, pancakes, and a few other items) and that is served individually with salad, bread, and dips. I'm used to the buffet-style breakfast, but this was actually better as the food was fresh and hot.

The only thing that would make this a five-star instead of four? Better parking (there is a lot underneath the building which fits only about 10 cars, and it is an extremely tight squeeze in there). We had no problems as we only moved our rental car one day, but we did overhear several other customers having to pay for public parking.

Date of stay: December 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stefanie a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 5 January 2014

Dear stefanie a,
Thank you for your great review!
We are always happy to celebrate with our guests and hope to see you again on your next celebration 
Best regards,
Iris
Reception vice-manager
Eldan hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

We were extremely happy with the Eldan Hotel in every way. The room was clean and everything functioned properly. The hotel location is as good as it gets in Jerusalem for tourists. The breakfast was a step up from other hotels in Israel where a buffet is usually the norm. At the Eldan, we were served our choice of breakfast with more than enough food and it was very good. The reason we chose the hotel was the combined discount with the rental car from Eldan and we found it to be a great value. Thanks Eldan!!

Date of stay: December 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joel B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 4 January 2014

Dear Joel B,
Thank you for your review!
I'm happy to hear you enjoyed our hotel and rental car combination :)
Hope to see you again soon!
Best regards,
Iris
Reception vice-manager
Eldan hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013 via mobile

This is the third time I have tried to offer you, fellow travellers, an honest review of my experiences at the Eldan Hotel. The first review was replied to by the hotel, who unacceptably tried to blame me for their issues. The second review was removed (presumably after a complaint by the hotel). Because I think it's important for readers to get a sense of a hotel, its staff and the subsequent dealings on TripAdvisor, I give you my original review again (it's not even like it's all bad!);

Let me start with the positives about Eldan, the best of which is key in Jerusalem: LOCATION! It is ideally placed equidistant between the Old City, and the Jaffa (Yafo) Street and the Mahane Yehuda Markets. This is ideal in a town where walking is never flat, but will save you a LOT of shekels. I booked my stay here on the basis of location, as well as the self-styled 'boutique' nature of the hotel, and the breakfast.

However, I was wrong to do so, and whilst you might think my experience was just uniquely unfortunate, I often think things won't happen to me, yet in hotels of this calibre things invariably do go wrong.

Eldan is nowhere near 'boutique' status - I would compare it to a slightly better appointed Travel-lodge, but at least it had Wi-Fi. Once I moved hotels, I realised that the breakfast, whilst acceptable, was no-where near the quality of elsewhere (I moved to Mount Zion Hotel, who have an incredible breakfast, albeit a $28 USD price tag to match!). At Eldan there are waiters who appear to need to be asked for the same things every morning.

My main problem with Eldan was that my telephone woke me up every morning at 0720. I tolerated it for 5 days (largely because you have to get up with the morning light at this time of year to see everything), but nobody was able to stop it from happening. Even unplugging it didn't work as there was a second phone in the bathroom with no obvious cable to remove. Despite what the staff have said, I followed all the staff 'solutions' that I was given (why would you not?!) - technicians looked at the phone and told me the problem would be resolved - but they could not fix it. I, as the customer, bore the pain of this issue.

So I moved rooms, and having refused that as it was a twin, not a double, I got a third room. At which point the entire air con system in the hotel got stuck on HOT! I guess they just didn't want me to sleep at all on my holiday...

Both rooms I stayed in were of average cleanliness (detritus under beds, hairs in bath, hairs in the upturned glasses in the bathroom which is a special kind of magic?!), but here's another problem: IF YOU ARE 5ft 10ins OR OVER, YOU SHOULD GO ELSEWHERE! The mattresses are exactly that length (so am I, so I know!), but the sheets and mattress covers were just far too short! It meant that sleeping had to be done diagonally, which is ridiculous.

On the positive side again, the receptionists were talented linguists (I heard Hebrew, English, French, Spanish and Russian), and they seemed sympathetic to my plight - they just didn't do anything about it. I never had the manager approach me at any point, and whilst I was checking out 2 days early (and after some debate) I managed to get £120 off ($200 USD).

Overall this is a well-located, MASSIVELY overpriced, poorly run establishment. Other hotels are better in Jerusalem, and that's up against some stiff competition for 'poorest city hotels in the world'. I am disappointed to have to fight to submit my honest review, but I guess it just helps build a picture of why a stay at this hotel can is more hassle than it is worth. My review is an account of my own experience, and so I hope you can learn from it, without having to experience it yourself; just stay somewhere else.

Date of stay: November 2013
Trip type: Travelled solo
7  Thank JP_Smith_UK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2013

A very pleasant stay, friendly staff, very comfortable rooms - you just roll out of your bed which is at the height of your hips - a Shabbat brunch, which runs from 7 o'clock till noon, so you don't have to rush back from Shul, and because it's a modest size hotel, you can feel almost at home.

Date of stay: December 2013
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Annyoram S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 4 January 2014

Dear aysaam,
Thank you for your kind words!
It was a real pleasure having you and your family here, and we hope to see you guys again soon!
Best regards,
Iris
Reception vice-manager
Eldan hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2013

The staff at the Eldan is willing to help, and that makes a difference in the feeling of hospitality. The hotel has been refurbished, so the rooms feel new. The location is excellent - just a 10-minute walk to the Jaffa Gate and 5 minutes to the Mamilla Mall.

The price is very reasonable for the location. However, in a money-saving effort, many amenities are gone. There is soap in a dispenser for both the shower and the sink. No body cream or shampoo or anything else except a hair dryer. More importantly, the new heating and ventilation system carry sound. I could hear my neighbor sneezing as if he were in the same room.

Room tip: not near the elevator
Date of stay: December 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SanDiego2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 4 January 2014

Dear SanDiego2010 ,
Thank you for your kind words!
I'm glad to say that as part of the renewing procces of the hotel (the renovated rooms, etc) we will soon offer amenities in the rooms, so it will be available at your next visit ;-)
best regards,
Iris
Reception vice-manager
Eldan hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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