It’s hard to start a comment when there are so many bad things to say.
Just to put it in a few words, it is the worst place we have ever stayed at. And we’ve stayed in a lot of hotels in every continent over the last 30 years.
The hotel is extremely outdated. Everything looks old, gross and dirty.
As you enter the hotel, the first impression you get is you are in a 70’s badly maintained hotel that has never been renovated. It always smelled awful and was never clean at all. The carpets on hallways were tore down and full of stains, there were marks in each and every wall as well as on every wooden handrail along the hallways.
We were shocked at the state of the rooms, and in particular the bathrooms. The room was sickening and nauseating. It always had a sewer like smell, there were stains all over the place (on sofa, on chairs, on bed covering, on curtains, on walls), the bed sheets were full of someone else’s hair (gross…), the doors were thin and light as cardboard, the windows glasses were paper thin and its frameworks very old, so it felt like being on the street. The mini refrigerator door was broken on the inside and the TV frame too. The TV wall-outlet was broken (I’d say inexistent) and cables where kept together with tape. What a botch!!! As this made me worry about the kids, I called maintenance, and the man who came told us it was because other rooms needed to share the same TV signal... Unbelievable! The bathroom was like…hell. Tiles were cracked and full of holes, with mold in between almost all of them, bathtub and toilet where chipped, mirror was rusty, and the lighting was dated and insufficient. The faucet (mixer tap) was cracked and rusty, and didn’t work well. The shower curtain, which I assume was originally white, was pinkish with mold at the bottom half and yellowish with some holes and tears on the upper half. To make a picture, the kids didn’t want to go back to the hotel even after being literally all day walking up and down Jerusalem.
Every time we went to reception to complain, they acted lazy and unhelpful. And if we insisted, they started to yell at us and making comments in Russian between them, which we found very rude and impolite, since we speak English and Hebrew fluently.
About the location, I can say is quite good, though the area right under the hotel building is not. There is passage under the building (it leads to the hotel stairs you need to climb in order to get to the entrance/reception) that was extremely dirty, always full of rubbish and urine as it’s sort of a shelter for drunk people at nights, and there’s also a very run down department store on one side that make together a really bad impression, particularly at nights, certainly not giving a feeling of safety.
If you want to stay in the area, I can assure there are lots of much better places around (if not all of them) at similar prices (I spent a couple of hours investigating all the nearby hotels, so I know exactly what I’m talking about). I still don’t know why some people say it’s like the cheapest option in the area…
So, for your sake, AVOID this hotel at all cost. You’ll be grateful to follow my advice.
- Official Description (provided by the hotel):
- Ideally situated in the center of town. Within walking distance of shopping and business areas, historical sites and cultural centers of Jerusalem. All suites and penthouses have one or two bedrooms,a living room, kitchenette, dining area, air conditioning, cable TV, radio and telephone. ... more less
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- Also Known As:
- Lev Yerushalayim Hotel Jerusalem
- Lev Yerushalayim Jerusalem