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“destination within itself”
Review of Austrian Hospice

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Austrian Hospice
Certificate of Excellence
New York
Level 6 Contributor
295 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“destination within itself”
Reviewed 8 August 2013

the entrance to the hotel is allowed for everyone. It is a good destination within itself. the interior is nicely decorated and the view from the roof is great of the entire city. Even if you do not end up staying at this locale, make it a destination on your tour of Jerusalem.

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
Thank kitty567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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310 reviews from our community

Traveller rating
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    108
    34
    13
    13
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35
107
65
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fort Lauderdale, Florida
Level 5 Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 25 June 2013

The food here was so delicious. they have a cafe on the side with an outdoor garden. Everything we got was great.. the schnitzel, the pea soup, the salad was so fresh and the apple strudel was hot and fresh. Even the coffee was great. We ate here two nights in a row. The nuns were very nice to my daughter and i and they let us pet their dogs, of which there are two that reside at the Hospice. Also, the guys that worked in the cafe on both nights were SUPER nice!

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
4 Thank Kittieprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2013

I've stayed twice at the hospice. The first time was pleasant with no problems. The breakfast is good and there are lockers in the dorm rooms.

However, during the second stay with our friend we both left with human flea bites. My friend got them first and was given little sympathy, not least an apology. She went through much circular and indifferent dialogue with the manager who could only offer a 'this has never happened before'. They didn't apologise and didn't offer any form of compensation themselves. My friend did receive less than 50% of the money for the night's stay, after having to directly ask for it at the end. They couldn't provide a full refund as she 'had eaten breakfast in the morning'.

While the hospice is in a great location and is an impressive building with nice gardens and an amazing rooftop view, the customer service is very poor.

It's a shame to be going home with a skin infestation. I wonder if they even went back to the room to investigate the matter?

  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
4 Thank Zahra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 June 2013

An imposing hotel in a fabulous location in the Muslim quarter of Jerusalem's old city. The view from the roof alone is almost worth paying for! The rooms are spacious and comfortable, but don't have some mod cons, such as TVs. The breakfasts aren't great but are generally good - as long as you get down in time. They really mean it when they say service stops at 9.00! The cafe is rather nice, though we only used it for the odd drink - so no idea what the food is like, but the garden is a welcome break from the heat and noise of the streets outside. The hotel was built as a place for pilgrims to stay and is still administered by a religious foundation and staffed partly by nuns. The atmosphere is very definitely Christian. If this makes you uncomfortable, it really wouldn't be fun for you. If you don't mind - or are actively looking for a more religious experience - then it would be hard to beat the Austrian Hospice. Note that they only take payment in cash. Very annoying!

Room Tip: The best rooms are on the first floor (bigger) and at the back (quieter).
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Lidzmadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 31 May 2013

A visit to the Austrian Hospice should be on the must do list when in Jerusalem. Even if you're not staying pop in and check out the view from roof terrace and visit the Austrian Cafe on the ground floor, like being transported into 1920s Vienna.

The hotel could be described as sparse and austere and that's kind of the point. You're buying into the history of the building and it is partly run as a religious establishment - although from what I could see everyone was welcome.

Private rooms are very simple, also very clean.

Breakfast is very basic and finishes quite early, it felt gears towards the hostellers; there are dorm rooms on the ground floor.

Boutique hotel this isn't but it is certainly relaxing and it's easy to see why it's such an institution.

For solo travellers they offer almost 50% off for a single room which represents excellent value.

You will hear the call to prayer. But who wants to stay in the Old City and not!

Room Tip: Sunset on the roof terrace
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  • Stayed May 2013, travelled solo
    • Value
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Helpful?
1 Thank slumbermonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 May 2013

This place is run like a prison. You are assigned a seat for breakfast and the food served is mediocare at best. The rooms are old and stained. The service is horrendous. Incompetent imbecile staff.

Guests are scolded by a nun when they make complaints by a nun who runs the place. She wears a big cross but has absolutely no compassion and any sort of understanding of customer service. A horrible, horrible stay!

  • Stayed May 2013, travelled with friends
    • Value
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Helpful?
8 Thank MickeyNy_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
Level 5 Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 May 2013

Amid the hustle and bustle of Jerusalem's narrow cobbled market streets is this unexpected oasis, surprising and wonderful.

Having been to Jerusalem many times before and stayed in hotel, I took some foreign visitors to the Austrian Hospice for its location and originality, not knowing what to expect. I usually opt for high end hotels for the luxuries they offer, so I was slightly apprehensive having read about the spartan rooms. I was pleasantly surprised and my guests were wowed.

Being right in the centre of the old town, living in a historic building, is a really special experience that no hotel can compete with. Forget swimming pools and room service, this place is unforgettable. Sitting in a spacious courtyard garden sipping Austrian beer whilst listening to the Arabic prayer calls is wonderfully surreal. The rooms are huge and the view from the roof terrace is amazing.

Yes there are down sides- the accommodation is basic; the shower has only a bar of soap so you have to bring your own shampoo. Being right in the old town, navigating suitcases to the entrance isn't easy and the cafe is just that, so have dinner elsewhere. But the experience is worth it.

I will unquestionably come here every time a new person comes to visit Israel. Everyone must stay here at least once!

  • Stayed June 2012, travelled with friends
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Helpful?
Thank Keren V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Austrian Hospice

Property: Austrian Hospice
Address: 37 Via Dolorosa | P.O. Box 19600, Jerusalem 9762637, Israel
Region: Israel > Jerusalem District > Jerusalem > Muslim Quarter
Hotel Style:
Ranked #10 of 67 Speciality Lodging in Jerusalem
Number of rooms: 34
Also Known As:
Austrian Hospice Hotel Jerusalem

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