We stayed at Gloria hotel for 8 days. We found the location perfect, smack bang at the entrance to the Old City in Jerusalem, a few minutes walk from the bazaar, Tower of David, Church of the Holy Sepulcher, St. James Armenian Cathedral and the hip Mamilla Mall. The lobby and lounge areas of Gloria looked like they were recently renovated, which misled us and raised our expectations about the quality of the rooms. The hallway on the 1st floor had a dirty and old carpet which looked about 20 years old. We were given a large-ish room, which could accomodate 4 beds. The toilet was dirty and we had to request for someone to come up and clean it. The towels had stains; we had to ask for clean towels about 4 -5 times during our stay. Housekeeping did not even sweep the floors daily; we even found a toy truck gathering dust under the bed from a previous occupant of the room. We had a New Year's Eve dinner buffet at their dining room. Sadly, the food was unremarkable and disappointing, given the occasion. The sack-like cloth shrouding the ceiling was torn and obviously mended, adding to the depressing ambiance. Breakfast was adequate, with cheeses, yogurt, sausage, scrambled and hard-boiled eggs, various kinds of bread, jam, juice, coffee and tea. The view of the Ramparts from the dining room was beautiful, and so was the roofdeck view.
Service at the reception was variable. The lady named Lara was not very helpful with info on Jerusalem. The other lady receptionist, whose name I was not able to ask for, was more helpful with directions.
We decided to continue our planned stay at Gloria because of the convenience of the location. Hotel management detracts from this advantage with poor attention to housekeeping and interior design details.