We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not what I expected”

The David Citadel Spa
More attraction details
Attraction details
Owner description: The David Citadel Spa in Jerusalem, is a serene space for drifting in warm sensuality surrounded by fragrant scents, subdued lighting and hushed sounds. Designed in harmony with the principles of Feng Shui, this haven of peace offers a full menu of relaxing massages, beauty treatments and pampering rituals, all performed by highly qualified therapists. Unwind with a relaxing massage combining the ancient secrets of Swedish effleurage, Chinese acupressure and Balinese massage techniques. Ease muscular tension with the Deep Tissue Intense Relief or boost circulation and eliminate toxins with Almond Detoxifying Balance using lymphatic drainage massage skills. Sugar scrubs, nourishing shea butter, reshaping body wraps and cleansing facials will leave your body aglow from head to toe. After floating through a range of signature treatments, finish with light refreshments in the spa relaxation room at the Jerusalem David Citadel hotel.
Level 3 Contributor
12 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Not what I expected”
Reviewed 6 November 2013

Let me start with the best, the breakfast. Very nice to sit outside and the food was delicious,except the guy making omelets didn't have a clue. That's the good part.
The spa was terrible. My daughters 50 min. Facial was 20 minutes. My massage was so bad that I had to take alleve afterwards. The foot reflexology was a joke,she just rubbed my feet.
The television in the room was broken,they sent up a repairman,he wiggled a couple of wires and left. It still was not working,someone else came and ended up replacing the t.v.
The room itself was facing the street and windows were not insulated so the traffic noise was constant and all hours.
We had a late check out, we were still in the room when the management used their key and just walked in. Lucky we were dressed:(
Would not return to that hotel.

Visited October 2013
2 Thank Honiedo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

23 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Hebrew first
  • Portuguese first
  • Any
English first
Jerusalem, Israel
Level 1 Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Spa Staff Disrupting Client”
Reviewed 1 October 2013

I recently booked a day at the David Citadel Spa, an experience that is marketed as being relaxing and pampering. I find it to be quite the opposite. I had booked several treatments ahead of time for a certain day. Days before my appointments, I was called and told that none of my appointments could be honored on the day or time that they were scheduled. They wanted to know when to reschedule for, and through our conversation it became apparent that they themselves did not know when the relevant specialist would be available, and that after we rescheduled they may call to cancel again.
After expressing how unacceptable this "service" was, the receptionist consulted with the manager and called me back to say that my treatments could remain as originally planned.

Meaning - the hotel staff was capable of honoring its commitment and instead it chose to inconvenience the client.

2 Thank Rina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
113 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
“A long way to go”
Reviewed 15 June 2013

If you happen to be staying at the Citadel, and need a quick fix, then head downstairs to the spa. But if you're not, reconsider this one: masseurs/masseuses are not the most empathetic and service oriented. One masseur in particular actually walked out on me: but that's another story for another day. The Spa management was appalled, and apologized, inviting me back for a freebie. But frankly, I've been pampered at the best and certain indulgences just weren't there...like the choice of massage fragrances, a blow dry station in the women's change room and fluffy towels to warm up with. I know this spa is anxious to compete with the best, but its got a long way to go. If they'd like to pay my return fare to Israel, I'd be happy to whip them into shape.

Visited June 2013
Thank Ellen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The David Citadel Spa also viewed

Jerusalem, Jerusalem District
Jerusalem, Jerusalem District
Jerusalem, Jerusalem District
Jerusalem, Jerusalem District

Been to The David Citadel Spa? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing