We reserved a room for two with private bath on 2nd March. The reservation was confirmed.
Two days ago we received a message, they deleted our reservation because of "computer problem". They offered a lower quality room under the roof with shared WC and shower.
I do not understand
- if they had a problem with the computer and the reservation was deleted how did found out, that we had a confirmed reservation earlier?
- if they gave accidentally our room to another guest, why did they choose us to cancel the reservation, who's reservation was earlier?
- we have a suspicion that the computer problem is only an alibi and a group reservation was more important and they tried to solve their overbooking problem on this way
They made us serious headache and a very bad feeling about Israeli hospitality.
We have chosen another hotel to stay.More
- Free Wifi