I stayed at Hillel 11 for a total of ten nights in their one bed, small studio accommodation. While I felt that the employees were overall very friendly, I would not say that this hotel is necessarily service oriented.
The Hotels.com description says that complementary bottled water is provided at the hotel. I had to ask several times for the water at the front desk. While they did ultimately fulfill my request, I felt that they were being stingy with the water since it was not freely available.
Cleanliness: Towels were changed everyday, but the room itself was not extremely clean. The walls were marked up, the dry wall around the AC unit was in disrepair. I found many flies in the room, dead and alive. It was definitely tolerable, and not horribly filthy, but it is also not the cleanest place.
The location, however, is unbeatable. The hotel is smack in the center of Jerusalem and is walking distance from everything in the city. Right near the best restaurants in town as well.
Overall, if you are looking for a more economic choice with an excellent location that is not necessarily the best quality service and accommodation, this place is for you. If you want a real "hotel experience" look elsewhere.
- Official Description (provided by the hotel):
- Hillel 11 is located on top of the newly refurbished Hillel street, In the city center of beautiful Jerusalem. Overlooking the Old city, Hillel is just a 10 minute walk from the Mamilla mall and the Old city's walls. Hillel11 combines a contemporary elegant hospitality with a warm, welcoming family atmosphere. The hotel offers a range of different suites, to match every type of visit simply the best! Our friendly staff makes sure to provide our guests a highly personalized service. Conveniently located in the heart of Jerusalem, Guests are welcome to experience Jerusalem through its famous Israeli restaurants, surrounding the hotel. We offer our guests to enjoy cozy beds, large rooms and free WiFi, but more than that- We offer them a full, special, complex experience of the magic Jerusalem ... more less
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