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National Hotel Jerusalem
Ranked #31 of 98 Hotels in Jerusalem
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Choice”
5 of 5 bubbles Reviewed 23 June 2013

Very welcoming reception staff on arrival, A modern hotel with comfortable clean rooms. Slightly out of town, in maybe not the best area, but a comfortable walk to the old town. Breakfast was excellent. We had an excellent stay and would highly recommend.

  • Stayed June 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
Thank Travellerfromuk45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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632 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
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English first
Fort Lauderdale, Florida
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 23 May 2013

We only stayed there two nights in a double-bed room, to sight-see in Jerusalem. For that purpose it was okay. If we stayed any longer I think we would go crazy. The rooms are tiny and the color of the walls and floor (all white) make it appear very dull looking. The bathroom also has a strange odor to it when we first walked in. And we had to ask for an extra towel, even though there should technically be enough towels for 2 people. The staff is quite friendly however, and the food was good. We played $25/person for the dinner buffet the first night we got there because of being so exhausted from getting through the Border control coming from Jordan to Israel. It is ridiculous to take 8 hours to go thru about 5 miles of checkpoints, but that is another story. The breakfast which was free was very nice. We got to sit on the terrace level where you get a magnificent panoramic view of all of jerusalem. It was probably the most pleasant of the stay, to be taking in a view of Jerusalem while sipping some nice, hot, strong coffee in the morning.

  • Stayed May 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Asifj23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex, England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 May 2013

We loved the National. The staff here could not have been more friendly and helpful. The rooms were clean; the Old City under 10 minutes walk away; the top floor restaurant was excellent, and the food was authentic. The front desk team (sorry, I can't remember their names!) were exceptional.

We were on a bit of an adventure - visiting our daughter who is working in the West Bank. The front desk were so very helpful to us in arranging everything, and the General manager also made sure we were OK.. There is no alcohol in the restaurant - but that means the food has to be good, and it is also a haven from the relentless swarm of tourists in the rest of Jerusalem.

I had rather foolishly rented a car at Tel Aviv - and driving in East Jerusalem was quite challenging! At arrival, the street outside the hotel was bustling, and I did wonder if I had made a mistake. But don't be put off by the streets around. There are some terrific shops - and there is a great cafe/bookshop by the Institute Francais, on the way from the Old City to the Hotel, which is a really good place to stop, recuperate, and watch the world go by.
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We strongly recommend the National and their outstanding, friendly, staff.

  • Stayed May 2013, travelled with family
    • Value
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    • Service
Helpful?
1 Thank LongdistanceDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 13 May 2013

We stayed 5 nights at the National hotel in May 2013. 'Nirvana' is the Reception/Front of House Manager. And as commented many times by many reviewers, she is the Jewel in the Crown, that is the National Hotel.Like all star performers, there is a team that supports the whole endeavour.
Hotel is in East Jerusalem, so v few 'bars' to visit in the evening.The shops/cafes, close by around 8pm.So the area becomes quiet, and hence very limited noise to disturb your sleep.If you want to party, go to West Jerusalem.
It is a 10min walk to Herod's Gate, and the Old City.
Breakfast is v good; cereals/breads/pastries/juices/yoghurts/fruits/cold meats/cheese/chef to prepare fresh omlettes.Hotel has 2 desktop computers, free to use.Didn't have a device to check the wi-fi signal.Bedrooms are v comfortable, with TV,good air conditioning,fridge,tea and coffee making facilities.Beds very comfortable, bathroom v good and free toiletries/hairdryer.Free safety box in cabinet.
Advice and support in 'spades', from Nirvana and her front of house staff team.Spoken English by all her team, is commendable.And they are all polyglots.
Would highly recommend the Hotel, and it would be my first choice on any return visit.
Thank you ,thank you, thank you , thank you.
Happy days

Room Tip: Rooms facing the road have no balcony.Rooms facing away from the road, have a balcony overlooking a...
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  • Stayed May 2013, travelled with friends
    • Value
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Helpful?
1 Thank NorfolkDrummerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascagoula, Mississippi
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 May 2013

This was one of the friendliest hotels ever. Starting at check-in and continuing throughout, the staff made every effort to ensure our stay was a success. Especially Nirvana, who handled any question or request personally through completion, and Ramadan, our driver/tour guide who took us to Bethlehem, Masada and points in between. He made sure we were as close as humanly possible so my husband, who walks with a cane did not overdue.
The area made no difference to us, as we enjoyed being among the masses. The included breakfast buffet was lovely, the fruit was fantastic! However, previous reviews have talked about dark rooms, which is true; I would go elsewhere for dinner, and cleanliness is not 5 stars.
If you are not part of a tour, and want personal service, this is for you. We would go back.

Room Tip: Away from the elevator
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Dot H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 28 April 2013

Just spent three nights there and cannot be more pleased with the choice. The hotel is located very close to the Old City (5 min walk), has modern and attractive common areas, offers generous complimentary breakfast in a restaurant with panoramic view. My room was comfortable and airy. The staff provides exceptional customer service, and i praise Nirvana, the manager, for making my stay very special. She is a true example of professionalism, competence and kindness. Thanks to her, i saw all main attractions of the Old City in one day, following the marks she made on my map with indication of hours when the places are open. She patiently answered all my questions about directions, distances, public transportation. She made me feel an important and welcome guest. WIth no hesitations, i will book this place for my next visit to Jerusalem.

  • Stayed April 2013, travelled solo
    • Value
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Helpful?
2 Thank NYAnatolia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, UK
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 April 2013

We recently spent 3 nights at the National during an 8 day sight-seeing trip to Israel. The hotel is an oasis of calm in the slightly chaotic streets of East Jerusalem. The location is excellent - only 5 minutes from the Old City walls. Our room was spacious, clean and comfortable and the breakfasts were very good - taken up on the 4th floor with its views. Most notable was the friendliness of the staff, especially Nirvana (the day manager?) - she was delightful.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaggyQuin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about National Hotel Jerusalem

Property: National Hotel Jerusalem
Address: 4 Zahra | East Jerusalem, Jerusalem 9762900, Israel
Region: Israel > Jerusalem District > Jerusalem > Down Town East Jerusalem
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #31 of 98 Hotels in Jerusalem
Price Range (Based on Average Rates): £
Hotel Class:4 star — National Hotel Jerusalem 4*
Number of rooms: 100
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