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National Hotel Jerusalem
Ranked #41 of 101 Hotels in Jerusalem
Reviewed 28 October 2013

We stayed for 5 nights at this hotel. Food good and restaurant staff efficient. Very noisy Air con in room loud buzzing and humming all night. Bathroom was not clean thick dust behin the toilet. Bed was comfortable. We asked for an alarm call for 7am but received the call at 3.20am. Not very pleased.

Room Tip: Higher floors not so noisy.
See more room tips
  • Stayed: October 2013, travelled as a couple
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1  Thank benitahorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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326 - 332 of 709 reviews

Reviewed 23 October 2013 via mobile

Stayed for 5 days for business, good value hotel, clean and great service. Staffs are friendly and always smile. They serve tasty food in the restaurant and excellent buffet on breakfast with egg station. Nice view of the Old City from the restaurant too.

Stayed: October 2013, travelled on business
Thank Sunkissedrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

Oltre 20 anni di esperienza nel visitare citta di tutto il mondo ed alloggiare
in hotel
Over 20 Year of experience in visiting cities around the world and stay
in hotel

Ho alloggiato 15 giorni in settembre 2013
I stayed 15 days in September 2013

Hotel 4 stelle standard paragonabile ad un 3 stelle Europeo.
Hotel 4 star standard comparable to a 3 star European.

Positivo:
Front desk : Accoglienza, dialogo ed assistenza su cosa vedere nella citta e nella periferia.
Segnalazione di ottimo personale : Mustafa Shabaneh, Afnan Yasin,Mohamed Swawish,
Mohamed Terhi, Mohamed XXXX, Reem Salfiti e l' insegnante Nirvana.
Colazione abbondante anche se alcune volte pecca nel servizio
Locazione: situata in territorio Palestinese ottimo per visita alla citta antica, 20 minuti
a piedi per visita dal lato nuovo della citta'

Positive:
Front desk: Welcome and assistance on what to see in the city and in the suburbs.
Reporting Great Staff: Mustafa Shabaneh, Afnan Yasin, Mohamed Swawish,
Mohamed Terhi, Mohamed XXXX, Reem Salfiti and the Teacher Miss Nirvana.
Breakfast plentiful although sometimes flaw in service
Location: located on Palestinian land great for a visit to the ancient city, 20 minutes
on foot to visit the new side of the city.

Negativo:
Pulizia camere: Dopo due giorni ho cambiato stanza in quanto sporca (scarafaggio con
formiche) e passava acqua dal muro del bagno in camera da letto.
Gli altri restanti 13 giorni televisore con nebbia (schermo mai pulito), vetri camera mai puliti
da mesi, lenzuola cambiate solo e esclusivamente su richiesta.
Bagno con specchio mai pulito e capelli in tutti gli angoli del bagno non appartenenti al sottoscritto, inoltre una giornata non hanno messo la carta igienica e sono stato obbligato ad usare gli asciugamani.
Costo colazione eccessivo ( 20 USD )

Negative:
Service: After two days I changed room as dirty (with cockroach and ants) and spent
water from the bathroom wall in the bedroom.
The other remaining 13 days with fog TV (screen never cleaned), glass room never cleaned
for months, and sheets changed only on request only.
Mirror in the bathroom never cleaned and hair in all the corners of the bathroom do not belong to myself, also a day did not put the toilet paper and I was forced to use the towels.
Excessive breakfast fee (20 USD)

Valutazione complessiva Scarso-Negativa.
Overall assessment of Low-Negative

  • Stayed: September 2013, travelled solo
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1  Thank MILKO F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

I stayed at the National hotel with my parents and sister and we all had an excellent stay. The rooms are spacious and clean, the breakfast on the 4th floor with a great view of Jerusalem was more than adequate and the service is excellent, professional and very friendly (thank you to Nirvana and her team). They organise various trips with a car and driver which are excellent if you'd rather not be part of a large group in a coach. East Jerusalem is absolutely fine and the hotel is close to the Damascus gate and other places of interest. Strongly recommended and good value for money.

  • Stayed: September 2013, travelled with family
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Thank amlondon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

We have just returned from a 6 night stay at the National Hotel. The hotel is in a very convenient location to many of the sites. As stated by many it is just a few minutes walk to the Old City and also an easy walk to The Mount of Olives, Mount Zion and the bus station which can be taken to Bethlehem or other sites. There are plenty of shops, stores and restaurants around the area. The rooms were very nice, spacious and clean. The breakfast was good enough with eggs or omelets made to order and a decent selection on the bar area. The staff in the restaurant were great for breakfast and dinner. The open view of the city was also a nice addition to eating here. We had 2 dinner meals at the hotel, both of which were very good. As someone who travels to enjoy the sites of each city and the local people this was a perfect location. We want to say a very special thanks to Nirvana. Not to take away anything from the rest of the staff but she makes this hotel great! I have never met someone at a hotel who puts so much effort into making your stay the best. She goes out of her way to do anything needed. She set up our private tours, taxi services, helped arrange every aspect of our stay, restaurants, shopping...everything! You are the best Nirvana and we owe you greatly for a wonderful vacation.

  • Stayed: September 2013, travelled with family
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Thank JFG29to4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

This is the place to stay in East Jerusalem. We were impressed by the service, particularly the friendly breakfast conversations with staff like Khaled. The room we had was spacious and comfortable, and the breakfast was nice. Perhaps because of the location of the giant picture windows, the room became much warmer in the daytime, even with the a/c on. The WiFi on the second floor didn't work so well, but getting a signal in the lobby was never a problem.

Overall, the National Hotel provided a memorable and authentic Jerusalem experience. As an earlier reviewer commented, don't be put off by the location in East Jerusalem-- the people here were friendly and very hospitable.

  • Stayed: August 2013, travelled with family
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Thank Ashurbanipal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2013

I have just left this hotel in Jerusalem and writing this review before I go and look for a different hotel to stay at in Jerusalem. Unfortunately I did not make the reservation for this hotel my sister did. The hotel location well let's see - the hotel is located is East Jerusalem, Pool - not here.
Service is so so, regarding the breakfasts I have had better in Israel, I have just came back from a trip up North and stayed at a kibbutz wow so much food at breakfast and so yummy My sister and I licked our fingers I can't say this for the food at the place.
The room is small and the cleanliness is down under.

So my sister and are looking for a better place to stay.

  • Stayed: September 2013, travelled with family
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3  Thank Tamara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about National Hotel Jerusalem

Address: Al Zahra Street 4 | East Jerusalem, Jerusalem 9762900, Israel
Region: Israel > Jerusalem District > Jerusalem > Down Town East Jerusalem
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #41 of 101 Hotels in Jerusalem
Price Range: £53 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — National Hotel Jerusalem 4*
Number of rooms: 100
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