The staff were very helpful an chatty. The hotel is very big and looks very nice till you get to the room... For some reason there was very limited lighting with 2 spot lights at the head of the bed and 2 by the door so the middle/desk area was rather dark. The room didn't look much like the pictures with very boring white linen. The wifi was poor. Though the room was clean the bath tub had a stain/mark of some sort on it which was off putting.
What really baffled me was that there was a kettle in the room but no tea/coffee/sugar etc. Being a tea lover that is a must for me especially in a supposedly 4 star hotel! When we rang and asked for tea we were told to go to the 4th floor and get it ourselves! At which point we met the hotel manager who said they don't normally do as such (really??) but will for us (how kind!). To add insult to injury we were given paper cups and a few tea bags. We asked why we didn't get tea they said it was a busy period and will note to make such provisions for our room, they didn't...
Breakfast did the job, buffet was nice as well as A La Carte on the 4th floor. The hummus was one of the best I've ever had. Back to tea though, yes I am tea crazy. The tea provided at breakfast is vile. It tastes like burnt tea if there was such a thing! I had to ask for Lipton tea which was hidden on a high up shelf! I don't know if I'm missing something, perhaps good tea is expensive in Jerusalem?
However the location is great, just a 10 minute walk from majid al aqsa and on the door step of many shops. If you can overlook the above then this hotel is an absolutely fine stop over.
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