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“Pilgrim”
Review of Grand Court Hotel

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Grand Court Hotel
Ranked #42 of 101 Hotels in Jerusalem
Reviewed 27 September 2012

This hotel is 10mins walk from the Old City. Room was clean and had kettle etc. Breakfasts were fine with a choice of omelettes or fried eggs and loads of other choices. Dinners were very good
Staff were helpful and overall a very pleasant stay for 4 nights. As we were out all day we didn't use other facilities but they were catered for.

  • Stayed: September 2012, travelled with friends
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1  Thank theleaderofthepack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 September 2012

Good Points
Hotel is well situated for the old town - about 10-15 minute walk
Reception / lobby area excellent - impressive looking
Bedrooms good - only downside is that they supply a kettle, but if you want coffee, tea, sugar or whitener - they do not supply any, you have to buy from reception - real penny pinching !
Bedroom housekeeping excellent

Bad Points
Dining Room - AWFUL - Worst I have ever come across
The garden courtyard area is being used as a temporary dining room as existing dining room is inadequate in size. The courtyard is complete with a tarpaulin roof supported by 4x2 timbers and unpainted plywood. Temporary lighing is strung across the whole area - it looks and feels like a builders yard

You want a drink - no such thing as service at your table - you have to queue up to pay for your drink. One day no such thing as chilled white wine - warm - take it or leave it.
No waiters assigned to your table - you want water or coffee, then you have to call out for a waiter
Food choice very limited for a big hotel, buffet servery area is cramped and lots of people queueing to get to the food

We stayed as part of a large group Sept. 8-11

Swimming pool and surrounding area woefully inadequate for the size of hotel

Based on the dining room alone , this is never a 4 star hotel. How do they get 4 star ?????

As said. Bedrooms - good, location - good, housekeeping - excellent, reception - impressive, dining room - worst ever seen - dreadful

Room Tip: Rooms facing the courtyard are quitest
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  • Stayed: September 2012, travelled as a couple
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1  Thank Mel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

We stayed at the Grand Court last week for four nights as part of an organised tour.

It is clearly geared up to cope with the trade brought about by large organised tour groups. The public areas were okay. There's a smallish pool and terrace on the rooftop of the lobby. It appeared to be largely occupied by excited and noisy Israeli children so we gave it a miss. A nice touch were the sets of luggage scales in each lift lobby. Lifts were good and entirely adequate. There is a piano bar in the lobby. It rather lacks any atmosphere and has strange opening hours with draft beer being unavailable on the Shabbat. There's also a souvenir shop in the lobby. Another nice touch is soft drinks offered at the entrance as we arrived.

Food is served at a buffet which sadly proved to be a bunfight due to the sheer numbers of other guests. The fare is adequate although clearly cooked to a budget. We would have hoped for more vegetables although salads were good. Bread was sometimes stale and we saw the buffet staff packing unused bread rolls back into large plastic bags, ready for the next meal time.There is clearly not enough seating area available in the main dining room so the outside terrace area has been made over with a makeshift temporary tarpaulin roof to serve as an added dining area. The wooden props all around made it all feel like eating in a building site.

Rooms were adequate for size and levels of accommodation. It was disconcerting to find a strong room, complete with air filtration plant and escape ladders. It was an internal shelter located just a few doors away from our room. This brought home to us the fragility of the Israeli political situation.

Location is not bad at all. The hotel is situated about five minutes by foot from the Damascus Gate of the Old City. There's a tram stop nearby so it is well connected for tourism. There are several other large hotels in the immediate vicinity. The front desk were very helpful with local maps and directions.

WiFi is provided free of charge and inevitably it became a little congested from time to time. This is a major plus in our view.

Would we stay there again? Most definitely. It's entirely adequate. The staff were helpful and friendly and the hotel is very well located. The only thing holding us back from five blobs are the hordes of other tourists, the strange opening hours in the bar and the budget fare at the buffet.

Hope this is helpful.

Room Tip: Go for a room that overlooks the internal courtyard. The other outward facing rooms can be noisy wit...
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  • Stayed: September 2012, travelled as a couple
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1  Thank Gastropod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2012

The Grand Court could have been a decent 3.5-4 star hotel – it looks impressive enough from the outside, the lobby is up to standard and the rooms are modern, spacious and well equipped, even if our bathroom was already showing some scars. It could have been, if there was no one in it. But as it is, the hotel is crowded, noisy, and the parking space is not sufficient. To complement that, service is indifferent at best.

Breakfast is rich and the variation is good, but by local standards no more than average. Location is good – a couple of minutes walk to the light rail station and not too far from the old city. Nightly rate is reasonable, considering that hotels in Israel are generally outrageously expensive.

If you're after a refined experience, go elsewhere. Those who have a slightly thicker skin will find the Grand Court adequate.

  • Stayed: August 2012, travelled with family
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1  Thank bg007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

Just returned after 7 nights at the Grand Court. This hotel is almost fully booked by Jewish families from orthodox or ultra orthodox communities. There are hoards of very young children running around the hotel (and lifts) completely unsupervised. Breakfast is plentiful and not too bad but it is overcrowded, there are long queues for omelettes and all the food is heavily salted. The room was functional but not really clean (hairs on the bathroom floors). The swimming pool is very small, shallow and cold. Impossible to enjoy because it was so busy. The poolside tables were never cleaned during the day. It is impossible to get a smile out of anyone. The lounge and bar area are simply too busy to enjoy, service is incredibly slow. Go next door to the Leonardo where the client base is mixed and the surroundings more peaceful.

  • Stayed: August 2012, travelled with family
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2  Thank Choya27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

The Grand Court looks good on the outside and on the website but don't judge a book by its website. The hallways were deplorable with trash left outside of rooms for days. The staff was not very helpful and the front desk closes down after about 10pm. It is near the old city, one of its saving graces but you could stay a boutique hotel closer. No staff could answer any question, no way jose if you want ice. Bed was in poor condition and were were the pillows? If you are a large family traveling you may want to consider this place. Otherwise I would stay away from this place.

Room Tip: Pay attention to Shabat closing of the front desk and other religious holidays.
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  • Stayed: August 2012, travelled as a couple
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Thank EricP2058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

Horrible hotel, service is shocking with basic things missed you would expect a travel lodge to pick up. Go next door to leonardo(we did) same price. Not as busy and service great. Most unfriendly unwelcoming service, and lived in Jerusalem for 2 months so seen alot.

  • Stayed: July 2012
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Thank darrenjosephgroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Court Hotel

Address: 15 St. George Street | P.O. Box 280, Jerusalem 91002, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Jerusalem
#28 Luxury Hotel in Jerusalem
Price Range: £98 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Court Hotel 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
The Grand Court Hotel is located in the heart of Jerusalem, walking distance from the Old City and modern city center. The hotel boasts 442 luxurious rooms and suites, which are lavishly furnished and equipped with modern conveniences. Hotel highlights include free Wi-Fi and computer stations, a beautiful outdoor pool, relaxing garden terrace, authentic Israeli breakfast buffet, and lounge bar. The Grand Court also offers banquet facilities and free parking. ... more   less 
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Also Known As:
Grand Court Jerusalem
Hotel Grand Court
Grand Court Hotel Jerusalem

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