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“Upscale Jerusalem hotel”
Review of Grand Court Hotel

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Grand Court Hotel
Ranked #38 of 101 Hotels in Jerusalem
Tomball, Texas
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Upscale Jerusalem hotel”
Reviewed 20 June 2014

This hotel has a large modern lobby with free Wi Fi. They serve a large breakfast and dinner buffet in a beautiful large dining room setting. The rooms are clean and comfortable. My complaints were with the bathroom. There was only a half door covering on top of the bathtub instead of a shower curtain, so taking a shower always got water all over the floor. Every room was like this so I know we didn't get a special handicap room. I'm not sure why they didn't just put a shower curtain up and save the big clean up at every shower. There is about a 20-30 minute walk to the Old City so a taxi is usually necessary. The food is almost totally Mediterranean. No pork (bacon or sausage), no biscuits. Lots of fresh salads and fruits. Some
chicken and beef. Don't look for an American breakfast or dinner here or anywhere in Israel. This hotel serves a strong Jewish majority and is more limited on their food service on the Sabbath (Friday sundown to Saturday sundown). Deserts were all fabulous. Reminded me of a cruise ship buffet. Overall, a very nice place.

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sunandsonworshiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 12 June 2014

I stayed here for 3 nights in room 714 on 14, 15 and 16 May 2014.
The room was pre-booked and pre-paid via Kenes Tours.

Room is clean and slightly dated.
Bathroom is clean.
On second night found a used and clearly soiled hand towel instead of a fresh one.

Dinner and breakfast was quite good, variety and quality-wise.
WiFi needed some fiddling to connect.
Quite slow in the room but OK in the lobby.

Everything went quite well until the last day.
At breakfast was suddenly informed by the waiter after being seated that breakfast had to be paid for.
This was certainly a surprise as over the 2 previous days, breakfast AND dinner was included in the room charge.
Rather than arguing how this should not have happened, I just paid the charges.
I later claimed the charges back from my tour agent (not very cheerfully) in Singapore.
I do not know if they sorted out the problem with Kenes or the hotel.

Room Tip: Choose a room facing the internal courtyard to avoid traffic noise. The windows are dirty so your v...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diver_driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

We stayed in this hotel for a week in August 2013. We had an amazing time. The hotel room was well decorated and very clean. The large lobby and the piano area is a great meeting place. The buffet breakfast/dinner left me speechless. Truly amazing. The staff are very polite and helpful. I especially have to make mention of the hotel's sous chef, Firas Abu Elhawa, for his professionalism, and his exceptional customer service. Firas went out of his way to ensure that I enjoyed the meal, especially my protein dish, as I am a very selective eater. This being said, the food was truly amazing.

I look forward to visiting Israel in 2015, and I will be staying at Grand Court Jerusalem. Truly, we had an amazing time.

Room Tip: Higher floors have less A/C unit noise.
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  • Stayed August 2013, travelled with friends
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    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank Roni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spitsbergen, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

i stayed in the hotel for ten days with my family we wear with a group of people the hotel is beside a highway road it's a cold not sleep from the noize but i didn't care about the the bad things started to happen the next day.
1. the breakfast was always the same thing and may wife waited 15 minutes for here omelet after 6 days of the same we stop coming.
2. One of the passengers in our group had her bed sheets stained with excrement.
3.The service was inconsiderate and at times very rude.
4.not in my room or the lopey or the dining room was the air conditioner working .
5.showers that just don't seem able to produce a decent amount of water.
6.Prices for drinks are even worse 4$ for a little can of cola

Room Tip: “This hotel should be shut down. I cannot figure how do they keep their license.”
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1franckifolisms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 8 June 2014 via mobile

We stayed in this hotel for a week in June 14, and had a truly wonderful experience. The hotel rooms are very clean and well appointed with tasteful decor throughout. The large lobby and dining area provide a comfortable space to eat and relax. The buffet Breakfast is a feast to remember! The staff are warm, welcoming and always happy to meet our needs. The hotel is conveniently located near the Jerusalem old city attractions, while the tram stop outside connects you to all the city's attractions. All in all the hotel is excellent value for money and we would be happy to recommend this hotel for your stay.

Stayed June 2014, travelled as a couple
Helpful?
Thank Jack-Geer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 5 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 June 2014 via mobile

We stayed here for 3 nights and found the location excellent for the tram but there was nothing of interest in the immediate walking vicinity. Reception staff were generally helpful (especially the women) but the staff in the dining room at breakfast left a lot to be desired. Some downright rude behaviour from 2 waiters when we accidentally sat in the wrong area (even though we were told when we arrived that we could sit anywhere) and then when we sat at a table that was too large for us as all the smaller tables were taken or not clean. Not our fault if the cleaning up was slow.

Room maintenance was ok apart from not refilling our coffee and tea daily so we had to phone reception daily to get more. To their credit though the coffee etc did arrive in our room within about half an hour of asking.

Overall an ok hotel but lots of big tour groups so very impersonal and in a rather boring area of town. This is ok if all you want to do is explore the usual tourist sites though.

Stayed June 2014, travelled with friends
Helpful?
Thank 73m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zip, Israel
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

We had a small family reunion in this beautiful Jerusalem hotel on the Shabbat after our daughter's wedding. This is perfect hotel for an Orthodox Jewish family. Of course the food is Kosher and there is a Shabbat elevator and an in-house synagogue. They provide an early morning Saturday snack for those who to participate in Saturday morning synagogue services. Shabbat wine is provided on each table at each meal.
There was a pleasant surprise as we were treated with an up-grade to a suite which is almost the size of our home.
This was our second stay at this hotel. There is nothing better than a satisfied customer.
The food was super king-size variety and very tasty.
I cannot report on the kids activities or spa since I did not use them.
The only problem I had was with the WiFi which was insufficient at peak hours.

Room Tip: Ask for what you want when you book. The staff will make every effort to fulfill your request. We as...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hoshvilim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Court Hotel

Property: Grand Court Hotel
Address: 15 St. George Street | P.O. Box 280, Jerusalem 91002, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Jerusalem
#28 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Grand Court Hotel 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
The Grand Court Hotel is located in the heart of Jerusalem, walking distance from the Old City and modern city center. The hotel boasts 442 luxurious rooms and suites, which are lavishly furnished and equipped with modern conveniences. Hotel highlights include free Wi-Fi and computer stations, a beautiful outdoor pool, relaxing garden terrace, authentic Israeli breakfast buffet, and lounge bar. The Grand Court also offers banquet facilities and free parking. ... more   less 
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Also Known As:
Grand Court Jerusalem
Hotel Grand Court
Grand Court Hotel Jerusalem

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