A nice hotel but a little tired. I was sharing with a girlfriend so I booked a junior suite thinking we would have a little more space but the room was small and very dark. When I complained they were very helpful and tried to please us by showing us a couple of other suites but all were the same size and the only thing that differed was the floor. We chose one which was on the top floor had a queen bed but they changed it for us and gave us twins. That was impressive!
The towels looked like they had passed their "use by date"; the sheets had some stains and looked tired too. The carpets were in need of a wash.
We enjoyed the variety, quality and choice of breakfast. Everything was fresh. We thought the food was excellent!
We had free wifi through out the hotel and free parking.
The room cleaning was not very thorough. They did not vacuum the suite once in the 7 days we were there and they failed to dust most furnishings.
The air condition was not working properly. We could only use it on "full blast" setting or nothing.
We advised the desk. they sent someone up who did not speak English well enough to understand the problem, so he showed us that it was working and left.
The staff were very polite, but their aim was to appease you and not really to help you. There was a front desk young lady, who was outstanding! Her name was Jasmin A. She was the person who got us a new room, booked our taxis, answered our many questions about getting around and was genuine about wanting to assist us. Most of the others at the front desk, even though they were polite they did not go out of their way to help.
- Official Description (provided by the hotel):
- The Prima Royale is an exclusive hotel designed specifically to serve business travelers who seek maximum comfort paired with a chic, clean design. Recently opened, the hotel is situated on a quiet street in the Talbieh neighborhood and is within a walking distance from Jerusalem's Wailing Wall, old district and other major tourist attractions. • 133 Rooms with FREE WI-FI in all rooms and public areas • suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • Synagogue • Business Center • Private meeting and seminar rooms • Fitness Room, sauna and Spa treatments • Rooftop Bar & Lounge • Free wireless internet in public areas ... more less
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- Also Known As:
- Prima Royale Jerusalem