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“Good place to stay”
Review of Hotel Prima Royale

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Hotel Prima Royale
Ranked #21 of 99 Hotels in Jerusalem
Hull, Massachusetts
1 review
“Good place to stay”
Reviewed 27 July 2014

We stayed at this hotel at the start of the Gaza situation. The staff could not have been more helpful during this very stressful time. They were friendly, informative and CALMING. The room was a bit tight for three of us but otherwise it was nicely appointed. Breakfast was amazing...anything you could possible want. Also, location was excellent...walking distance to Old City, Railway Station and German section. I would definitely stay there again.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliranSinai, Manager at Hotel Prima Royale, responded to this review, 28 July 2014
Dear Hull,

Thank you very much for your wonderful review, It is always nice to hear such nice and warm full compliments about our hotel and service. We at the Prima Royale do our best to help the guests in any situation they my need. We are happy you enjoyed the food and beverage services.

Hopefully we will see you back with us in Israel soon.
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835 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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English first
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014 via mobile

Spent a few nights at the hotel,
the room was clean and nice.
The staff was kind and efficient, breakfast was nice and tasty.
The rooftop is amazing - everyone staying in Jerusalem should have a drink there, the view is one of a kind.
Location - center with good transportation.
Beautiful stay at a great price.

Stayed July 2014, travelled on business
Helpful?
Thank 895lial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliranSinai, Manager at Hotel Prima Royale, responded to this review, 22 July 2014
Dear Lial,

Thank you for posting your kind words about our hotel; one of the nicest things for a hotel to hear is that our guests enjoyed their stay and all of the hotel facilities. We especially loved that you were able to enjoy our rooftop as well as the location.

We hope you will be returning to stay with us again soon, or in one of our other hotels in Israel.
Again thanks so much for recommend the hotel to future guests,
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Ashkelon, Israel
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 July 2014 via mobile

we spent 2 nights last weekend at the Prima Royal Jerusalem.location is great. but service and food bad. rooms are small. the toillet was leaking and venta did not work. it took many phone calls to the front desk till it was fixed. breakfast:Vegtables and fruites were not freash.watermelon spoiled. Ihave to admit that Friday night dinner was very good.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank eli1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliranSinai, Manager at Hotel Prima Royale, responded to this review, 22 July 2014
Dear Eli,

Thank you for taking the time to post your experience with our hotel. We are taking your comments about the housekeeping, rooms and maintenance very seriously.
All comments help us provide the best service and amenities for our guests. That being said, we are sorry that you did not receive the reception that you should have.
We are happy to know you enjoyed Dinner and our location.

We hope you will give us another chance next time you are in Jerusalem.
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Mexico City, Mexico
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 July 2014 via mobile

Prima Royale has small, clean rooms, the staff was always nice and courteous, prompt to assist you when asked or needed. Walking distance from Jafo Gate and Mamilla pool (Old City) and well communicated if you want to look around. Maybe not within american standars but definetely a good choice.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mayito054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliranSinai, Manager at Hotel Prima Royale, responded to this review, 18 July 2014
Dear May,

Thank you for taking the time to post such a pleasant review. It is always nice to hear such nice and warm full compliments about our hotel and service. We will be happy to welcome you back to the hotel on your next trip to Jerusalem.

Hope to see you again in Israel
Prima Hotels
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boston, mass.
Level 6 Contributor
227 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 13 July 2014 via mobile

The Prima Royale is not a luxury hotel, but it makes every attempt to be one ! Prices are quite reasonable for this hotel which is walking distance to the Old City and it is clean, comfortable and staff were attentive to all needs. It was the best Israeli breakfast we ever had in a hotel and it was lovely to eat indoors or in the adjacent patio. There is a roof top lounge with bar and a big screen(no, huge screen) was set up so we could watch the World Cup in the evening under the stars . Given the heat in Jerusalem, we came back in the afternoon to fruit infused iced water and snacks--nice touch! Rooms were adequate--not huge but ample and amenities were fine-including terry cloth robes and slippers. Unfortunately, there was a charge for wifi in the room, but free in the lobby. Gift shop on premises as well as computer room. Located on a nice quiet street with small park next door.

Stayed July 2014
Helpful?
1 Thank aliceann1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliranSinai, Manager at Hotel Prima Royale, responded to this review, 18 July 2014
Wow!
Thank you for taking the time to post such a detailed and wonderful review. We are glad that you enjoined your stay, hotel staff service, the food and beverage and amanitas of Prima Royale hotel. We are at Prima hotels are doing the best to make our guest fell at home away from hone and are glad that you have felt this way ,

Hope to see you again soon in Jerusalem!
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Pittsboro, North Carolina
Level 5 Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 July 2014

Supposedly, all the hotels in a great location in Jerusalem are old and worn down. However, for the price, this was not a 4-star hotel. Rooms were old, dark, and a bit dingy. Not everything worked properly. Two small twins pushed together for the doubles and they only separate a fraction.
The manager was very welcoming and friendly and present frequently, especially at breakfast. The breakfast buffet was good, not great, but the piano music was a nice touch.
Staff was a bit cranky and not entirely efficient, but helpful when you had their attention.
Location was excellent.
Wifi very spotty.
For the money, I'd stay further out of town and take cabs.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
3 Thank jazzalto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliranSinai, Manager at Hotel Prima Royale, responded to this review, 18 July 2014
Dear Pitt,

Thank you for taking your time and posting a review.
We are very pleased to know that you enjoyed our location, the piano player and breakfast.
I will forward your review to the staff as they are trained to provide helpful and friendly service.

We hope you would give us a second chance to impress you on your next visit to Jerusalem.

All the best,
Prima
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London, United Kingdom
Level 5 Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 July 2014

I've been going to the buffet at this hotel for a number of years. It's always abundant, tasty and satisfying. I think the prices have increased recently and can only assume that this is in line with the market.

There's an outdoor area beyond the bar area. It would be fantastic if they did something with it so that guests can enjoy the nice weather!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Richyrich051981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliranSinai, Manager at Hotel Prima Royale, responded to this review, 9 July 2014
Dear Rich,

We are happy to hear you enjoy our food and beverage services.
Your comment about the outdoor area is a great idea and we shell take it under consideration.
Thank you for taking time to post your comment,

Hope you continue coming and enjoying our service,
Prima Royale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Prima Royale

Property: Hotel Prima Royale
Address: 3 Mendele Mokher Sfarim St., Jerusalem 9214705, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Jerusalem
#16 Family Hotel in Jerusalem
#18 Luxury Hotel in Jerusalem
#21 Business Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Prima Royale 4*
Number of rooms: 133
Official Description (provided by the hotel):
The Prima Royale is an exclusive hotel designed specifically to serve business travelers who seek maximum comfort paired with a chic, clean design. Recently opened, the hotel is situated on a quiet street in the Talbieh neighborhood and is within a walking distance from Jerusalem's Wailing Wall, old district and other major tourist attractions. • 133 Rooms with FREE WI-FI in all rooms and public areas • suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • Synagogue • Business Center • Private meeting and seminar rooms • Fitness Room, sauna and Spa treatments • Rooftop Bar & Lounge • Free wireless internet in public areas ... more   less 
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Also Known As:
Prima Royale Jerusalem

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