I was so looking forward to trying out the bar, cafe and restaurant at the Waldorf. Being such a luxurious brand I had high expectations as to every aspect of the experience. But I was let down...
The decor was lovely, very opulent and comfortable in every way. The staff were very courteous if somewhat inexperienced and slow (but there is no profession for wait staff in Israel, it's almost always university students who are just not interested in service).
We sat in the King's Court Lounge and Bar to have drinks and a light meal/snack.
The service was slow at times, the staff don't look to see who is waiting, finishing, sitting down, they wait for you to attract their attention which is annoying in a high class establishment.
The menu had quite a few problems - I read in both Hebrew and English and sometimes different descriptions (or more full descriptions) appear in one language and not the other.
The Waldorf Salad on the menu was NOT a Waldorf Salad! As far as I'm concerned you can't offer a Waldorf Salad in a Waldorf branded hotel with sweet pecan nuts! (The menu said walnuts but the waiter said they serve it with sweet pecans...)
So I didn't order that... I ordered a Citrus Salad instead. And the presentation of the salad was very poor. The lettuce leaves were randomly sized, some broken, some cut, all tired. The baby leaves all had long tough stalks. There were only a few citrus fruit segments and those there were were obviously cut hours ago not fresh on order. It tasted okay, but it wasn't good enough for the Waldorf name! I've eaten in other luxury brand hotels in other cites in the world and this Lounge and Bar doesn't even come close, it's more like the food I'd expect in a local cafe, that I wouldn't visit again. I wanted good presentation, an aesthetic plate, fresh ingredients and great taste! This salad was limp and lumped together in a bowl. All I could see when the salad arrived was a big pile of uneven lettuce.
I'm very wary to try the meat restaurant after this bad experience!
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