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Rimonim Shalom Hotel Jerusalem
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Reviews (359)
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All reviewsold cityisrael tripbreakfast and dinnervery nice hotelnice poolshort staypleasant stayeasy accessshalomshekelssofataxistouringland
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86 - 91 of 359 reviews
Reviewed 23 January 2014

Likes
1. Good size room
2. Decent dinner selection.
3. Good amenities. Dead sea miniral products
4. Good water pressure

Dislikes:
1. Phone didnt work
2. Outdated hotel
3. Far out
4. Tv didnt work
5. Some sort of bugs or baby cocroaches in the bathtub.
6. The walls between rooms is so thin that i can hear what the next room was talking about.

Stayed: January 2014, travelled with friends
1  Thank ArvinLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

We were part of a large group staying at the hotel (formerly called Shalom Hotel) and I think just about everyone was part of a large group as well. We stayed for four days and ate breakfasts and dinner there and were gone during the daytimes. The food was cafeteria style and was good though there was no variation in the menu. We were picked up each day by the tour bus, so the fact that the hotel is not close to any of the main tourist locations was not an issue for us, but if you don't have pick up service, be aware the hotel is not conveniently located for tourists.

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank nannygoat778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RimonimHotels, Manager at Rimonim Shalom Hotel Jerusalem, responded to this reviewResponded 13 January 2014

Dear nannygoat778,

Thank you for your condensed, flattering review of our facilities and services.
Glad you had a good time and looking forward to hosting you again in the near future.

Kind Regards,


George Atias - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

This hotel is for tour groups, located in a residential area and not close to anything with out using a taxi. The bathroom was not very clean, the rooms are worn and not very clean either. The same food is served for breakfast each day and the same for dinner. This hotel is designed for group mass feeding, but do not be late for dinner or your choices will be very limited. The problem with the elevators as mentioned in other reviews is that they only hold 4 or 5 people at a time, add bags and you can see the problem with everyone trying to move at the same time in the morning. The trick is to take the elevator up when empty.
Do not stay here if you have a choice in the matter.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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4  Thank thaddius s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RimonimHotels, Manager at Rimonim Shalom Hotel Jerusalem, responded to this reviewResponded 27 April 2015

Dear sir
thank you very much for your response
we are working constantly with our staff members in order to improve our service quality and do our outmost efforts to satisfy our guests
we hope to see you again with us and see the differnce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

I stayed here with a tour group. The troubles started from check in. The room was adequate, but the bed was low to the floor and there were holes in the sheets. The toilet did not flush very well. We went down to the buffet. I started to pay with cash, but they did not have change, so I charged it to my room. After the meal, which was OK for buffet food, they said they had change and I paid the cash. They told me they would take it off my credit card (when I checked out, I found they did not and spent close to an hour trying to get that straightened out). The breakfast buffet was not much better, but it was fully packed with tour groups, so it was hard to even turn around. I was told that the small shop would be opened Saturday evening (needed a power converter) but it never opened as promised. Overall, the hotel could have been better, more friendly and have better service. The walls were also thin, so I could hear the people in other rooms.

  • Stayed: November 2013, travelled with friends
    • Value
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1  Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

I guess this hotel was not only a disappointment, but also a confirmation that the reviews in Tripadvisor are more accurate than not. I was traveling with a group and this was the hotel the included, I spoke with the agency about it, but they assure us that they had not heard of this problems. Well, the hotel is very dated and the service is very poor. To start with, the day we got there the a/c on the 12th floor was broken. Elevators are very slow, small and esthetically in bad shape. The first day, we found a big death bug in the room, on top of the one of the night tables, another day, the cleaning crew left only one clean bath towel, knowing that there were two people sharing the room, I went to the lobby and told them about it, they said they will send one right away, but it never happened. I had to use the two clean hand towels instead. The quality of the food was not good, and there was always something missing, whether it was bread or butter or clean dishes and to top it all it is really far from Old Jerusalem, in the middle of a residential neighborhood, with no close proximity to restaurants or cafe of stores.

  • Stayed: November 2013, travelled with friends
    • Value
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4  Thank mom33027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RimonimHotels, Manager at Rimonim Shalom Hotel Jerusalem, responded to this reviewResponded 27 November 2013

Dear mom33027,

The hotel is located at the center of Jerusalem and close by to all major attractions.
We are working on a daily basis in order to maintain the proper cleanliness and maintenance throughout the entire hotel in order to make sure that our guests will feel comfortable.
Since we have 290 rooms at our hotel it happens that from time to time we have specific problems with some rooms but we do our outmost efforts to resolve them as quickly as possible.
We would like to apologize for the inconvenience regarding the housekeeping staff regarding the cleanliness of the room and the insufficient quantity of towels that were left in the room.
Our staff is very dedicated and professional and good and pleasant service is our main goal.
We would like to assure you that we take your comments very seriously and will do our outmost efforts to make sure that things like that will not occur again.

We thank you for your comments,

Best regards,

Haim Alkobi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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