First visit to this Hotel and the greeting received by the lady on reception was welcoming and informative Reception is modern with a very small concierge desk and Coffee Shop/Bar.
Rooms are spacious with massive comfortable beds and a huge mirror which made the room feel larger and brighter. A separate shower and bath is also a nice touch and quite unusual. A nice business desk and mini bar with good quality Tea and Coffee. The overall appearance of the room feels as though its all a bit of a 'miss mash' with bright colours big mirrors, modern fittings and 60's throw backs just feels a bit dis-jointed, however it is still very nice.
Couple of cleaning issues with a stain on the bath and a couple of hairs in the shower. View from the room overlooked 'UNO' restaurant.
The young man who was on reception during the day definitely needs some sort of customer service training as he was quite abrupt and not very helpful, definite attitude ! Also coming down to reception on the day of departure (very early) the night porter was plain rude and his response to our request to checkout took us completely by surprise. The receptionist who came from outside (a gentleman) was helpful and efficient.
It should be mentioned that the female reception staff displayed far more in terms of customer service.
On Friday Evening we had the buffet in the Hotel which was excellent.. a huge range of very tasty options all freshly prepared. Forget any type of service though as I don't think that the staff can be bothered, being ignored by staff at the counter while they chatted amongst themselves is not service. In fact my colleague spoke to the Waitress and apologised for interrupting !
Having visited Tel Aviv on many occasions it would seem that the Israeli idea of Customer Service differs from other countries and it seems that being rude is all part and parcel of a visit. I can't comment on value as this was a company booking.
'Would I return ?' In all honesty 'yes' with work, but as a Tourist it has to be a 'No' don't expect to much from Israeli hospitality or service. This Hotel is pretty good though despite the issues mentioned.
- Official Description (provided by the hotel):
- NEW & EXCITING HOTEL IN TEL AVIV. In the heart of the city that never sleeps, amidst the center of the business, cultural and shopping districts of Tel Aviv, the new Crowne Plaza Tel Aviv City Center Hotel overlooks the entire vibrant metropolis. Boasting an ideal location, the hotel is conveniently situated 12 minutes from the Ben Gurion International Airport, a 5-minute drive from the Israel Trade Fairs and Convention Center the largest in the city, walking-distance from the city center and adjacent to the Azrieli Mall, one of the largest in Israel and comprising 180 shops. Crowne Plaza City Center Hotel offers an exclusive hospitality experience at world-class standards with modern urban decor. The hotel provides meeting and guest rooms with the most advanced multi-media technologies and state-of-the-art business services. In addition, guests enjoy the convenience of the highly sophisticated and expertly equipped Holmes Place gym and fitness facilities including an indoor pool (the health club services are available for guests above 18 years old only). ... more less
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- Also Known As:
- Crowne Plaza Tel Aviv City Hotel Tel Aviv