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“Awful, awful, awful”

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Leonardo Boutique Hotel Tel Aviv
Ranked #40 of 100 Hotels in Tel Aviv
Rochester, United Kingdom
Level 5 Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Awful, awful, awful”
Reviewed 1 March 2014 via mobile

I had to stay here as it is the only hotel within walking distance of my office in Tel Aviv's Silicon Valley. But for that I would have checked out and moved!

The hotel seems ok on the outside but the staff are surly and the housekeeping just appalling. There is still dirt on my bathroom floor after two weeks which was there when I arrived!

The chambermaids ignore "Do Not Disturb" signs and rap on the door early in the morning. If you send them away you have to battle to get them back!

Internet is expensive and chargeable PER DEVICE PER DAY. How archaic is that?

And then there is the noise! The restaurant next door chuck their bottles into a skip at about 2am. The building site behind starts at 6am and in between is general noise from trolleys being pushed up and down the car park.

The breakfast may be ok for some but I found it generally uneatable. Grey, rock-hard scrambled eggs? No thanks!

If you can stay elsewhere - go yourself a favour and do!

I will battle my firm NOT to have to stay here again!

Stayed February 2014, travelled on business
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
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Israel
Level 6 Contributor
186 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 27 February 2014

Breakfast is very generous and of high quality. Much appreciated! Availability of business lounge to all visitors is very nice as well. Nice to have snacks available all day.

Hotel is styled in a modern fashion. There are a few form over function examples (what were they thinking with the floors?) but nothing that was a real problem.

Location right across from Assuta Hospital is extremely convenient. This is pretty much the only place to stay in that area.

Beds and bedding were very comfortable. Shower products were average.

Cleanliness was okay but could be improved. Was very not pleased to find the adhesive part of a medical device on the bed lamp (the hotel is right across the street from a hospital). The floor and carpets were also not very clean. I recommend more management attention in this regard.

Staff was generally very helpful. The only issue in terms of service is that the hotel was rather full and we had to wait 30 minutes to be seated for breakfast since the breakfast room is relatively small. This is the first time that I have ever had to wait to be seated for breakfast at a hotel and very much did not appreciate having to wait. It would have probably been appropriate to offer some form of compensation for this inconvenience.

Room Tip: Room structures vary greatly so clarify if you want a specific format (open plan vs. closed plan)
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank levtahor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 February 2014

I've stayed here many times over the last two years and it's a good place, reasonable prices and a good service ethic. Breakfast is a feast and the business lounge is available for all guests for free (but visitors have to pay!).

Room Tip: The gym is on the 9th floor so be careful not to get a room on the 8th under it - the running machin...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LocalDine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
1 review
Reviewed 20 February 2014

I stayed at this hotel for 5 nights,
It was amazing!
From the check in to the check out.
The staff were great,the rooms were clean,the breakfast had a variety of good food.
I would definitely stay over and over again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adinagoldberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2014 via mobile

We stayed for 1 night on Friday and had great time. The hotel was clean and inviting, large size room and comfortable facilities.
The stuff were friendly and helpful.

I would definitely come back again.

Stayed February 2014, travelled as a couple
Helpful?
Thank choopi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Boutique Hotel Tel Aviv, responded to this review, 17 February 2014
Dear guest,
I would like to thank you for your positive feedback about our hotel, we are doing our best to please our guests as much as we can!
I was very pleased that you enjoyed your stay at our hotel and we'll be more than happy to welcome you back!
Best Regards, Moshe Morali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holon, Israel
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014 via mobile

I've stayed in this hotel several times and the hotel is awesome! The staff is wonderful, polite and very helpful! The design is amazing and very tasteful! The breakfast is great, the business lunch is very prestigious. The hotel offers shuttles few tomes a day and it's one way free so you can get to the center easily. I highly recommend this hotel!

Stayed February 2014, travelled as a couple
Helpful?
Thank JOJO_081288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 February 2014

I have mixed feelings about this hotel, but I would definitely recommend it if you need to be in this specific area - either because of the hospital or for business. There is some confusion (at the hotel itself, too) about who gets free access to the business lounge. Come on, it's 2014, and it ought to just be free for all guests! Same thing for Wifi. The beds are comfy, there's building noise outside but the mattress allowed me to ignore it and sleep fine. Best to ask for a room away from the noise. I did have a service issue with the hotel, but they went out of their way to resolve it.

Room Tip: Ask to be away from the building site next door
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keshet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leonardo Boutique Hotel Tel Aviv

Property: Leonardo Boutique Hotel Tel Aviv
Address: 17 Ha-Barzel, Tel Aviv 6971023, Israel
Region: Israel > Tel Aviv District > Tel Aviv
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
Ranked #40 of 100 Hotels in Tel Aviv
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Leonardo Boutique Hotel Tel Aviv 4*
Number of rooms: 167
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