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Crowne Plaza Tel Aviv Beach
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Reviews (2,196)
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Reviewed 9 February 2014 via mobile

This is a classical choice if you want to stay on the famous hotel strip in the beach of Tel Aviv. Nice rooms with great view at the sea, although with a little bit old furniture, rich breakfast (but it should provide more options for diet) and a god bar are the advantages. The wifi is not stable and it should be free

Stayed: September 2013, travelled on business
Thank Antonis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 12 February 2014

Dear Mr. Antonis M,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your review of our hotel.

We are particularly appreciative of your comments about the view from your room, and the breakfast. It is always hugely motivating when one takes the time to acknowledge the high level of the facilities offered.

We're trying to understand what situations took place that left you feeling disappointed with our Wi-Fi complimentary service. We are the only hotel chain in the country who pride ourselves on delivering world class complimentary Wi-Fi service and are happy doing so. For that reason, the comments are troubling and will certainly be looked into.

We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

I travel widely and it is rare to find an hotel that treally tries to please, as opposed to give you very good service. The Carlton (off season admittedly) does the former. Great room and location, exceedingly pleasant breakfast area right on the sea, and when it turned out we did not realize breakfast was not included in our rate, the manager waved the payment without an hesitation. Highly recommended.

Room Tip: Ask for view on the sea
  • Stayed: February 2014, travelled as a couple
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Thank Alceste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 12 February 2014

Dear Ms./Mr. Alceste,

Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your review of our hotel. We are pleased you enjoyed your stay with us!

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.
We look forward to welcoming you back to our establishment.

Once again thank you for the wonderful and kind words of praise.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

Spent a few days at the Crowne Plaza Tel Aviv Beach last week. I chose this hotel because of its central location, the positive reviews on TripAvisor and the fact that it was on the beach. The staff at the reception were very welcoming and professional, and upgraded me to a club room in the upper floors due to my being an IHG priority club card holder. My major issue with this property is the quality of the rooms. Whilst my room on the 10th floor had spectacular views of Tel Aviv and the ocean, it stopped there. The carpet in the room was very old, and filthy, the spots and stains were everywhere and not hygienic. The furniture was all decrepit and scuffed, the sofa was stained, and the room was in dire need of a new paintjob. Furthermore the bed linnen were very thin and tired whilst the towels in the bathroom were very threadbare and not plush. Clearly, not one cent had been invested since the 1980's to upgrade the rooms in this property, and it is clearly not something one expects from a Crowne Plaza given the steep prices they charge (like most hotels in Tel Aviv). On the positive side, the breakfast buffet was excellent and the staff in the breakfast room and hotel security were both very professional and friendly. It is a real pity that this hotel is let down by the sorry state of its infrastructures. There are many new hotels which are opening up in Tel Aviv which offer better value for money than the Crowne Plaza and boast modern facilities.

  • Stayed: January 2014, travelled on business
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1  Thank Sophie77Brussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 12 February 2014

Dear Ms. Sophie77Brussels,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your comprehensive review of our hotel.

You have covered all aspects of your stay and we are particularly appreciative of your comments about the view from your room, and the service. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned.

We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. It sounds like we fell below your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for your next visit.

Furthermore,we thank you for being so detailed in the good, the bad and the opportunities to improve. Whilst we are pleased with the good and the really good comments, we truly value the bad comments as this gives us the opportunity of improving what we can offer to improve your stay. We will address these points and we are confident when you return you will see the improvements made.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

I spend every vacations that I have at Crown Plaza Tel Aviv.
Room are so comfortable, with a speechless ocean view, I feel like a king! The stuff is so professional and friendly at the same time.
Special thank to Mrs Rachel from the business lounge, and so Mr Ivo, Mr Gustavo and the GM Mrs Idit for their kind.
Highly recommended.
Crown Plaza the place to be in TLV

  • Stayed: February 2014
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Thank RobertoCalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, General Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 7 February 2014

Dear Mr. RobertoCalo ,

As always, we are glad to read feedback of the Crowne Plaza Tel Aviv Beach. Thank you for taking the time to express your thoughts.

We do appreciate the high scores for Service, and your comments about Mr. Idit, Rachel, Gustavo and Ivo, which will be shared with them and our entire staff, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence

Again, thank you for staying with us and taking the time to give feedback. We look forward to welcoming you back to our establishment.

Sincerely yours,

Michael Plesz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

great hotel. location service standard at a very good price. perfect both for business - easy to get in out, business lounge, wifi and pleasure - location location location, beachfront, breakfast, concierge.

  • Stayed: February 2014
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Thank alfyfresconio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 7 February 2014

Dear Ms./Mr. alfyfresconio,

Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your review of our hotel. We are pleased you enjoyed your stay with us!

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

We look forward to welcoming you back to our establishment.
Once again thank you for the wonderful and kind words of praise.

Sincerely yours,

Ivo Jacome
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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