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“Service is exceptional” 4 of 5 bubbles
Review of Crowne Plaza Tel Aviv Beach

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Crowne Plaza Tel Aviv Beach
Ranked #46 of 98 Hotels in Tel Aviv
Level Contributor
110 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Service is exceptional”
4 of 5 bubbles Reviewed 5 June 2014

Our first visit in Israel and we are overwhelmed with choices for everything; meals, tours, shopping. Concierge Alex Gilman has made it so easy and comfortable with all of this. He is polite, helpful, and exceptionally patient. Truly a benefit to the business.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ShiskaSharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this review, 10 June 2014
Dear Ms./Mr. ShiskaSharon,

Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!

We are particularly appreciative of your comments about Alex Gilman. Your comments will be shared with Alex, and our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.

We look forward to welcoming you back to our establishment.

Sincerely yours,

Ivo Jacome
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,939 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York City, New York
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

We arrived ridiculously early (4am) and were greeted by a kind staff who made a point of emailing me as soon as a room was available for an early check in (just a few hours later). The hotel is right on the beach, and makes good use of this view: the lobby bar area overlooks the sea. We were upgraded to a "club room" which was bigger than expected. Every room has ocean views.

While some part of the hotel were new and updated (the bar, the elevators, the dresser in the room) others just came across as "old"- the lobby, the bathroom, the terraces. The pool area has a retractable roof which seems like a good except that I could not predict when/why the roof would be moved.

Overall its a decent hotel that is better than your average three star but not really a five star experience. Still, it was way more affordable than some of its neighbors and I would not hesitate to stay again for a quick affordable option on the beach in Tel Aviv.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nb424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this review, 10 June 2014
Dear Ms./Mr. nb424,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Once again thank you for the wonderful and kind words of praise.

Sincerely yours,

Ivo Jacome
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 June 2014

Wow, I will never forget eating breakfast each morning with a beautiful view of the beach below and the Mediterranean just footsteps away. I had a wonderful time here, the Lobby, restaurants, and all common areas are beautiful. Great customer service, Lauren and Dana are stars. If I arrived at breakfast and Lauren wasn't there I really missed her, she is that amazing. Dana is so pleasant to talk to, I would stop by to chat with her each night even if I wasn't having drinks or food at the cafe/bar. Walking out the backdoor right onto a beautiful beach was an amazing experience, loved it.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank morr100408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this review, 10 June 2014
Dear Ms./Mr. morr100408,

Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!

We are particularly appreciative of your comments about Dana and Lauren. Your comments will be shared with them, and our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.

We look forward to welcoming you back to our establishment.

Sincerely yours,

Ivo Jacome
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 31 May 2014

We paid for 3 nights in advance for the Crowne Plaze Tel Aviv Beach for 5/19/2014 to 5/22/2014.
When we arrived we were greeted by a very rude check in attendant. She told us they were overbooked and we could not stay there. We got made and said what do you mean we have a reservation that was completely paid for. She said we had no choice. they were moving us to their Crowne Plaza City Center. Not what we paid for we wanted beach. When we asked how do we get there by car she said she didn;t know go ask the concierge. Totally uncooperative. Then after getting lost several times we made it to the Crowne Plaza City Center.....they not no record of the transfer and check-in took a long time. We complained and told them what happened. No one seemed sympathetic. I will never choose a Crowne Plaza again. They never did anything to compensate us for our inconvenience. I even voiced a formal complaint with Crowne Plaza when we returned. They just said sorry...we will look into it. To top it off, one of my husband's cousins who we were hoping to meet called the hotel and they said they had no record of us. We never got to meet his cousin thanks to the Crowne Plaza.

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank sully4101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this review, 5 June 2014
Dear Ms. sully4101,

Thank you very much for taking the time to write your comments. Kindly accept our sincerest apology for the inconvenience caused.

We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. For that reason, the comments are troubling and will certainly be looked into.

Most importantly, we'd like to apologize for the issues you experienced at our hotel and assure your concerns will be reviewed and most certainly so we can plan to avoid future dissatisfaction, and to meet your expectations next time you visit us.

We take very seriously the confidence our guests place in us and we work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

We hope you give us a chance in the future to show you how great our hotel is.

Sincerely yours,

Ivo Jacome
Guests Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 30 May 2014

We were in Tel Aviv just for a weekend in April to celebrate my and my father's birthdays. It was a family thing and we wanted everything to be perfect, of course. I even notified the staff about our special occasions. And they found their way to surprise us. We arrived late at night about 1 am on Saturday. When I came to my room, an outdated one with old furniture, I felt that nasty smell. And then I walked into the bathroom and saw the dirty unmade toilet. It was really disgusting. We called the receptionist, she answered the second call. It was night, it was my birthday, we were really tired and have to wait for someone to come and clean up the toilet. Is it really a 5 star experience? Guess what happened next. Nobody showed up. We called again and again, the clerk said she was sorry, she couldn't find anybody to clean our bathroom and offered to move us to another room. We had to wait to solve this situation for about 40 minutes. I doubt I'll ever return to this hotel. Or even try another Crowne Plaza anywhere.

But the location is great, the breakfast is very good and delicious, the view from our balcony was superb. The hotel is old, but the renovated rooms are fine. It's obviously overpriced, but like the rest of the Tel Aviv hotels. The service is somewhat, but Irena at the breakfast on Saturday was very polite and helpful, and another clerk during our check out on Sunday evening (6 April) was also friendly and helped a lot, I guess her name is Raisa, but I may be wrong. But overall my experience in this hotel was not good at all. I wish my family had chosen another hotel nearby like Renaissance or Herods.

Room Tip: Ask for a renovated room.
See more room tips
  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank happiest_girl_carla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this review, 31 May 2014
Dear Ms. happiest_girl_carla,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your comprehensive review.

We do appreciate the high scores for the location, and the breakfast.

We are very disappointed to hear about your experience on your recent stay. We are so sorry to see you did not enjoy your overall experience with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received quality which was unacceptable.

We really appreciate your comments; we hope we get the opportunity to show you some of our improvements on your next visit to Crowne Plaza Tel Aviv!

Sincerely yours,

Ivo Jacome
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 May 2014

Absoltely fabulous staff, customer service, decoration, ameneties, food, drinks. Wish I could have spent more than one night! Even the elevators are cool, with a different scrolling animation in each one!

Room Tip: Ask for the rock star suite.
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank azamler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this review, 31 May 2014
Dear Ms./Mr. azamler,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Once again thank you for the wonderful and kind words of praise.

Sincerely yours,

Ivo Jacome
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
1 review
5 of 5 bubbles Reviewed 29 May 2014 via mobile

It has been a wonderful expriance
To stay at the crowne plaza on the beach, beautiful view from any place in the hotel! Breakfast was
Magnificente!
Great service from everyone especially from the business lounge and Ms. Rachel for her kindness.
I am happy to comeback very soon
To this hotel and i'm sure it will be great expriance again.

Stayed May 2014, travelled on business
Helpful?
Thank LucaBeach1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this review, 31 May 2014
Dear Mr. LucaBeach1 ,

Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!

We are particularly appreciative of your comments about Rachel. Your comments will be shared with Rachel, and our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.

We look forward to welcoming you back to our establishment.

Sincerely yours,

Ivo Jacome
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Tel Aviv Beach

Property: Crowne Plaza Tel Aviv Beach
Address: 145 Hayarkon Street, Tel Aviv 6345313, Israel
Phone Number:
Region: Israel > Tel Aviv District > Tel Aviv
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Tel Aviv
#17 On the Beach Hotel in Tel Aviv
#23 Family Hotel in Tel Aviv
#25 Business Hotel in Tel Aviv
#27 Luxury Hotel in Tel Aviv
#28 Romantic Hotel in Tel Aviv
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Tel Aviv Beach 4.5*
Number of rooms: 246
Official Description (provided by the hotel):
Overlooking the Mediterranean sea, the Crowne Plaza Tel Aviv hotel is superbly located on Tel Aviv's seafront promenade.The contemporary business-oriented hotel, a venue of vibrant activity, in the heart of the bustling international metropolis, is only minutes away from Tel Aviv's cultural and entertainment centers; shopping, business and nightlife districts.In close proximity to the old city of Jaffa, it;s ancient port and whimsical flea market, art galleries, as well as other numerous attractions and 18 km from the airport. Located at the north end of the promenade, Crowne Plaza Tel Aviv offers direct access to the beach and view of the sea from all of it's rooms. The hotel boasts one of Tel Aviv s finest restaurants, combining Far Eastern cuisine with a touch of the French kitchen, as well as Spa & Fitness Club and a pool open year round. Check-in time update : for saturdays is 20:00. ... more   less 
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Also Known As:
Crowne Plaza Tel Aviv Hotel Tel Aviv
Tel Aviv Crowne Plaza

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