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Crowne Plaza Tel Aviv Beach
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Reviews (2,173)
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854 - 859 of 2,173 reviews
Reviewed 7 June 2014

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 10 June 2014

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Reviewed 5 June 2014

Our first visit in Israel and we are overwhelmed with choices for everything; meals, tours, shopping. Concierge Alex Gilman has made it so easy and comfortable with all of this. He is polite, helpful, and exceptionally patient. Truly a benefit to the business.

  • Stayed: June 2014
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1  Thank ShiskaSharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 10 June 2014

Dear Ms./Mr. ShiskaSharon,

Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!

We are particularly appreciative of your comments about Alex Gilman. Your comments will be shared with Alex, and our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.

We look forward to welcoming you back to our establishment.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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Reviewed 2 June 2014

We arrived ridiculously early (4am) and were greeted by a kind staff who made a point of emailing me as soon as a room was available for an early check in (just a few hours later). The hotel is right on the beach, and makes good use of this view: the lobby bar area overlooks the sea. We were upgraded to a "club room" which was bigger than expected. Every room has ocean views.

While some part of the hotel were new and updated (the bar, the elevators, the dresser in the room) others just came across as "old"- the lobby, the bathroom, the terraces. The pool area has a retractable roof which seems like a good except that I could not predict when/why the roof would be moved.

Overall its a decent hotel that is better than your average three star but not really a five star experience. Still, it was way more affordable than some of its neighbors and I would not hesitate to stay again for a quick affordable option on the beach in Tel Aviv.

  • Stayed: May 2014, travelled with friends
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Thank nb424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 10 June 2014

Dear Ms./Mr. nb424,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Once again thank you for the wonderful and kind words of praise.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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Reviewed 2 June 2014

Wow, I will never forget eating breakfast each morning with a beautiful view of the beach below and the Mediterranean just footsteps away. I had a wonderful time here, the Lobby, restaurants, and all common areas are beautiful. Great customer service, Lauren and Dana are stars. If I arrived at breakfast and Lauren wasn't there I really missed her, she is that amazing. Dana is so pleasant to talk to, I would stop by to chat with her each night even if I wasn't having drinks or food at the cafe/bar. Walking out the backdoor right onto a beautiful beach was an amazing experience, loved it.

  • Stayed: May 2014, travelled on business
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Thank morr100408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 10 June 2014

Dear Ms./Mr. morr100408,

Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!

We are particularly appreciative of your comments about Dana and Lauren. Your comments will be shared with them, and our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.

We look forward to welcoming you back to our establishment.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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Reviewed 31 May 2014

We paid for 3 nights in advance for the Crowne Plaze Tel Aviv Beach for 5/19/2014 to 5/22/2014.
When we arrived we were greeted by a very rude check in attendant. She told us they were overbooked and we could not stay there. We got made and said what do you mean we have a reservation that was completely paid for. She said we had no choice. they were moving us to their Crowne Plaza City Center. Not what we paid for we wanted beach. When we asked how do we get there by car she said she didn;t know go ask the concierge. Totally uncooperative. Then after getting lost several times we made it to the Crowne Plaza City Center.....they not no record of the transfer and check-in took a long time. We complained and told them what happened. No one seemed sympathetic. I will never choose a Crowne Plaza again. They never did anything to compensate us for our inconvenience. I even voiced a formal complaint with Crowne Plaza when we returned. They just said sorry...we will look into it. To top it off, one of my husband's cousins who we were hoping to meet called the hotel and they said they had no record of us. We never got to meet his cousin thanks to the Crowne Plaza.

  • Stayed: May 2014, travelled with family
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1  Thank sully4101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 5 June 2014

Dear Ms. sully4101,

Thank you very much for taking the time to write your comments. Kindly accept our sincerest apology for the inconvenience caused.

We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. For that reason, the comments are troubling and will certainly be looked into.

Most importantly, we'd like to apologize for the issues you experienced at our hotel and assure your concerns will be reviewed and most certainly so we can plan to avoid future dissatisfaction, and to meet your expectations next time you visit us.

We take very seriously the confidence our guests place in us and we work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

We hope you give us a chance in the future to show you how great our hotel is.

Sincerely yours,

Ivo Jacome
Guests Services Manager

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