What can I say about this hotel? It looks beautiful and modern and is situated on a beach. However, I've had one disappointment after another here.
I came here with a Hadassah tour group. They picked the hotel. When we were told to identify our luggage with stickers but the luggage handlers snapped at me telling me to stay away and wait.
Then I go to get the room key. We were told many times the bed would be separated since I'm staying with my mom. We were assured. I get there and guess what, the beds are still together and one of the lamps was collapsed. I called down, twice, and it takes almost twenty minutes for someone to come and correct this and another ten easily for the lamp to be fixed. Why would they stick us in a room with a broken lamp is beyond me and why would they lie about the beds?
I ask for compensation for this headache since it's eating up my time. I have to request compensation, it wasn't offered, so I asked for the internet and gym, and after me calling them several times, including the front desk girl giving me attitude, they granted it.
All seems well but we had to be advised where the light was behind the bed and how to keep the electricity on because no one explained that in advance. The lighting is very unintuitive. The food in the morning was good for the breakfast buffet and then we get back in the afternoon.
Despite having the clean my room tag up no one came by. I had to call the front desk asking why no one cleaned the room. They said they didn't read the record to see the checkout was in the evening with the group and they had to send someone up to clean, which took at least fifteen minutes for him to get there so forget about resting before travel.
As for the gym, I'm not sure what you're paying for. There are five cardio machines and a weight rack and an all-in-one machine. I've seen much better free gyms. Definitely not worth the cost. You'd get a better workout running on the boardwalk which is prettier too. At least the wifi is fast.
So this place looks good from the outside but the customer service has much room to improve, especially some (note: not all) of the front desk people with severe attitude problems.
I'd advise trying a different hotel until they can sort out the customer service issues and changeover the disrespectful staff.
- Official Description (provided by the hotel):
- Ideally located on Tel Aviv's famous hotel strip facing the Mediterranean Sea, this elegant, deluxe hotel puts the city's cultural, entertainment and business centers at your very doorstep. Dizengoff's sidewalk cafes and the Old City of Jaffa are just minutes away. ... more less
- Reservation Options:
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- Also Known As:
- Carlton Tel Aviv Hotel Tel Aviv
- Carlton Hotel Tel Aviv
- Tel Aviv Carlton Hotel