I just spent 6 nights at the Hilton Tel Aviv and overall my experience has been pretty good. Now keep in mind that I am Israeli and I used to live here for many years and that unfortunately I might be used to some types of behaviours that a regular first time visitor to Israel might find pretty shocking. The Hotel is very nice, well renovated, rooms are clean and the pool amazing (though a bit cold to my taste). Now the problem started with the service and the employees of the hotel. There is a word in Hebrew called "Chruna" which means neighbourhood. It is also used in a pejorative way to describe rude people. Some of the people at the Hilton haven't been educated enough that they are working for a 5 star hotel where people pay a very significant amount of money. From the yawning guard at the entrance who never learned to put his hand in front of his mouth, to the lobby waitress that takes 20 minutes to come to you every time, my general impression is that no one really taught them about what is it to work in a 5 star hotel. One incident that really chocked me despite the fact that I am Israeli is what happened at the pool. The manager of the pool area decided in the middle if the afternoon to shout in front of all of the guests at two of his employees (so loud that even some of them woke up from an afternoon snooze by the pool) calling them names in Hebrew (SOB etc.). He then went on by talking extremely badly about gay people (and I am being extremely polite here). Now I am not gay, but I felt extremely offended. I am not paying close to $500 a night to have this psychopath who just got out or his Chruna ruin my afternoon and offend a certain group of people.
Bottom line: if you care more about the location and the view, this hotel is a good choice and I would recommend it. If you care more about the quality of the service: avoid. This is nowhere close to be a 5 star hotel.
A Hilton Gold member.
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- Also Known As:
- Hilton Tel Aviv Hotel Tel Aviv
- Hilton International Tel Aviv
- Tel Aviv Hilton