We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“mixed feelings about their service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Tel Aviv Hotel
Ranked #40 of 100 Hotels in Tel Aviv
Certificate of Excellence
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“mixed feelings about their service”
Reviewed 29 June 2014 via mobile

I am a SPG loyal member that frequently stay in SPG resorts and hotels. This was my first visit to the hotel and have mixed feelings about my stay. positive: location and renovated room. negative: the staff's lack of responsiveness and finding that some of their staff (the pool attendant) not being hospitable and treating guests as if they were prisoners. if it werent for the location I eould rate them with a 2 star.

Stayed June 2014
Helpful?
4 Thank Morris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, 14 July 2014
Dear MorrisL:
We thank you for staying with us and appreciate your loyalty to Starwood hotels and resorts.
We are pleased to hear that you enjoyed the renovated room and location of the hotel.
Having said that we are so sorry that our staff were lacking responsiveness to your needs and did not meet your expectations and for this we sincerely apologize. This issue is certainly not reflective of the usual standards of our hotel. Be assured we have taken immediate action to improve in the area.
We are committed to providing the best service to our valued guests.
We do hope that his experience will not deter you from visiting the Sheraton Tel Aviv in the future.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,457 reviews from our community

Traveller rating
    726
    464
    171
    56
    40
See reviews for
317
363
106
456
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
San Jose, California
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 June 2014

Surprisingly good experience. My room had a small balcony and looked right out over the beach. It was beautiful in the evening. The breakfast buffet was superior, and included in the rate. The room itself was not remarkable, but had everything I needed. Walking distance to many nice restaurants. Good business hotel.

Room Tip: Make sure your room looks out over the beach!
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, 13 July 2014
Dear JeanK:
Thank you for taking the time to share your impressions of your stay at the Sheraton Tel Aviv.
We are pleased to read you that you had a good experience and you enjoyed your room with a view of the beach, as well as the buffet breakfast. We are happy that our proximity to the Tel Aviv restaurants added convenience to your stay.
We look forward to seeing you again very soon on your next stay in Tel Aviv.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 June 2014

We stayed at Sheraton for 3 nights. Hotel is located right by the sea. Its a great location. You can walk on the promenade and see many restaurants and shops. The beach is beautiful. You can also walk to a Carmel market. Jaffa (Yafo) is also is not too far. The rooms are nice. If you have a room facing water the views are unbelievable. The breakfast buffet is fantastic. The staff is very friendly and accommodating.

Room Tip: Try to get a high floor. The views are great and not as noise.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, 13 July 2014
Dear Mike W:
Thank you for your positive review and we are happy that our hotel and staff were able to meet your needs during your stay.
It is also great to hear that our central location and proximity to the beach added convenience to your stay.
We look forward to your next stay with us.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2014

we often stay here and we have always been made to feel welcome, and any of our needs have been happily met. Especially Tania has been always there and has not only been friendly but has gone out of her way to make our stay a pleasure. looking forward to coming back

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ausfliers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, 13 July 2014
Dear Ausfliers;
We are delighted to hear that you are a returning guest of the Sheraton Tel Aviv and we thank you for your loyalty over the years.
It is a pleasure to read that your expectations were met and that you were satisfied with our service and staff. Be assured that we will forward your kind compliments to Tania who I am sure will be content indeed in being recognized for her friendliness and service towards our valued guests.
We look forward to seeing you soon amongst our guests.
Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 June 2014

Proximity to the beach is this hotel's high card. The beach is also its only appealing view because it's set in a less attractive section of Tel Aviv. Rooms are adequate but without extras, and the entire hotel needs a revamp. Carpeting in the lobby and bar had many prominent stains and the bar sofas and chairs were badly stained -- you would not have this in your home and would not offer such seating to guests. This place needs some work to bring it up to what we've generally been used to in major city Sheratons.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, 22 June 2014
Dear Steve W:
Thank you for your comments on Trip Advisor.
It is a pleasure to read that our proximity to the beach was to your satisfaction.
We are sorry that we were unable to meet your expectations in which you mentioned that the hotel needs a revamp.
Our renovations and upgrading are ongoing; two new guestroom floors are expected to receive guests by mid-August.
We look forward to receiving you again on your next stay in Tel Aviv.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 June 2014

We are SPG members so have stayed at a lot of Sheratons. Location on the beach is great. Views from most rooms are of the sea. We stayed twice during out trip to Israel, once at the start of our week-long trip and again at the end. Rooms were basic with small balconies.
My primary complaint is that there is a slight shabbiness with the lobby area. The carpet in the waiting area off the lobby was stained and the chairs in the lobby and lounge area were dirty and
stained.
Servers in the lounge were polite and reserved but ultimately
warmed up. Breakfast was fine if you wanted to shell out $25 for a full buffet breakfast but if all you wanted was coffee and fruit,
it was expensive. Otherwise, the stay was
adequate, in a great location.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, 22 June 2014
Dear Laurel W:
We thank you taking the time to share your experience and appreciate your loyalty to Sheraton.
We are delighted to read that you were satisfied with your stay as well our proximity to the beach.
We continue to upgrade and improve our product for our guests’ comfort and pleasure and there are future investment plans to improve the lobby lounge and bar.
We look forward to seeing you again amongst our valued guests.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 June 2014

This hotel is right on a waterfront - a road separates it from the beach. Practically in a city center. I used it even though my arrangements were outside of Tel-Awiv and it worked very well, even the traffic was bearable, since probably going in the opposite direction. Very good quality of rooms and decent service. I appreciated a lot an amazing breakfast food, which was very tasty and full of fresh spices - something you can't get in the US and rare in Europe. A bit tight underground parking, but that is understandable given the location.

Room Tip: Ask for a waterfront view.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pepe-1976-pepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, 22 June 2014
Dear pepe – 1976 –pepe:
Thank you for staying with us and we are delighted to know that you enjoyed your stay and our proximity to the beach. Glad to hear that the breakfast buffet food was very tasty. Be assured we will share your kind compliments with our Chef and his team.
Thank you for your feedback and we look forward to welcoming you back.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tel Aviv hotels
0.4 mi away
Carlton Tel Aviv
Carlton Tel Aviv
#25 of 100 in Tel Aviv
1,350 reviews
0.2 mi away
Crowne Plaza Tel Aviv Beach
0.1 mi away
Renaissance Tel Aviv Hotel
Renaissance Tel Aviv Hotel
#54 of 100 in Tel Aviv
886 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Dan Tel Aviv Hotel
Dan Tel Aviv Hotel
#47 of 100 in Tel Aviv
1,599 reviews
0.8 mi away
Royal Beach Hotel Tel Aviv by Isrotel Exclusive Collection
0.6 mi away
Hilton Tel Aviv
Hilton Tel Aviv
#44 of 100 in Tel Aviv
1,788 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Tel Aviv Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Tel Aviv Hotel

Property: Sheraton Tel Aviv Hotel
Address: 115 Ha-Yarkon, Tel Aviv 6357303, Israel
Phone Number:
Region: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Tel Aviv
#14 On the Beach Hotel in Tel Aviv
#18 Business Hotel in Tel Aviv
#21 Family Hotel in Tel Aviv
#22 Luxury Hotel in Tel Aviv
#35 Romantic Hotel in Tel Aviv
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Tel Aviv Hotel 5*
Number of rooms: 318
Official Description (provided by the hotel):
Sheraton Tel Aviv sits on a prime beachfront location, right in the heart of the city, a step away from Tel Aviv's top restaurants, bars, markets and shopping center. Stay connected with complimentary in-room and public spaces wifi. Whether you're staying for business or leisure our lovely staff is here to make sure you'll have a wonderful stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Sheraton Tel Aviv Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Tel Aviv Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing