The Tal is a tremendous disappointment. The only bright spots are the extensive and good tasting breakfast buffet and the location to the beach. While the Tal is on the north end of the waterfront, it is only a block and a half from the water.
That's the good news. Here's the bad: the unrenovated rooms are really below par. My unrenovated bathroom had a window that looked onto apartments (transparent window). The closet had random wooden boards lying there (a safety hazard, particularly for kids). The shower curtain had brown stains. The shower nozzle broke in use. The room was spartan and unattractive. The exterior of the hotel is even less attractive. In the US, this would be a 2* property at best. The renovated rooms are a moderate improvement, with certainly more attractive bedspreads and nice reading lights. The improvements aren't fantastic but they are noticeably better.
Now, the worse: the service is truly hit or miss. Some of the staff are friendly; others are rude and/or incompetent. Upon telling the young blond front desk agent that my Kleenex box was not refilled from the bathroom, she told me that they don't change those things on Shabbat. Having worked in the hotel industry for a decade, I found that logic ridiculous. An apology would have been appropriate, but that lady seems incapable of such a thing. In any event, my Kleenex box was still not replaced even after I told her, so I guess the staff doesn't replace boxes on Sunday either. Another agent (rotund) greeted me and asked if I needed anything. After my service request, he told me that he needed 10 minutes to get acclimated (and all I wanted to do was call a cab). Whoever trains this staff should be retrained themselves or the Atlas management should fire the whole lot and start from scratch.
On another note, while I understand that many Israelis have no concept of service, the abysmal standards at front desk by some associates really sends a poor message of Israelis and Jews to the non-Jews who stay at the Tal. And maybe this lesson should be indicated to the staff when they insult and treat their guests so poorly. They are representing Judaism and Israel to the world and based on my experience, not in a good way.
Oh and there is no fitness center, no pool, and only two hallway irons and ironing boards. Way to save on costs.
In short, don't stay here if you can help it.
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- Also Known As:
- Tal Hotel Tel Aviv