I basically agree with the other two reviews, set your expectations realistically and you'll find this place very satisfactory for a night or two as you stop through Amman:
The plus point is that it's extremely centrally positioned: right in the beating heart of Amman with all the hustle and bustle that entails. Just opposite is the Hashem street restaurant, selling arguably the best vegetarian food in the Middle East. Two floors below the hotel is a sheesha cafe owned by the same guy, and sitting out on the balcony watching the madness of the driving and street life below will teach you more about this city than any guide book.
The negative point is that it's extremely centrally positioned: there is a busy road on both sides, and the drivers here really love the sound of their horns no matter what the time of day or night. The corner where the hotel is is also home to Amman's pirate CD and DVD merchants, who are keen to promote their wares at high volume all through the night.
The rooms themselves are pretty perfunctory: fairly clean, relatively comfortable, fan and TV as standard. The little en-suite provided hot showers at all times (not that I needed them in June) and the toilet was "western" style, but it's hose rather than paper, as standard in these parts. You're not going to be wowed by the opulent luxury, but you aren't going to be disgusted either. Think something along the lines of a Travelodge in the UK, with less plastic.
The staff were all really friendly and helpful, arranging taxis for me, and giving me a wake up call that was almost on time by Jordanian standards. One warning when you arrive: between the sheesha cafe and the hotel is an unused floor which is currently gutted and being refurbished: this is not the hotel! I had quite a shock climbing the stairs following the sign to "Normas" and chancing upon a building site! Thankfully just another floor up they have finished building and it's relatively clean.
It summary, the Normas is not the Hilton, but it has some vibrancy instead and the positioning is great if you want to experience the real Amman street scene.
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