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“Great staff & service, good food and nice atmosphere” 4 of 5 bubbles
Review of InterContinental Amman

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InterContinental Amman
Ranked #3 of 148 Hotels in Amman
Certificate of Excellence
Cape Town
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great staff & service, good food and nice atmosphere”
4 of 5 bubbles Reviewed 16 September 2013

Stayed in room 525 for 5 nights this past week. Room was clean and bed very comfortable, service all round was good and staff friendly and efficient. I enjoyed the variety of food available and the atmosphere. Other than being given a smoking room, I have no complaints at all, I look forward to returning next month with some guests. To the staff, front desk, waiters and room attendants, thank you and keep it up.

Room Tip: ask for the new renovated section of the hotel
See more room tips
  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DerekRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine F, Resident Manager at InterContinental Amman, responded to this review, 21 September 2013
Dear DerekRSA,

Thank you for taking the time to share your experience on Trip Advisor from your recent stay with us at InterContinental Jordan. I was so pleased to read that you enjoyed your stay and I sincerely appreciate you complementing our facilities.

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I appreciate your feedback as this is our best resource for improving guest services.

On behalf of the hotel, we look forward to welcome you again

Sincerely,

Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (288)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Melbourne, Australia
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 11 September 2013 via mobile

Stayed in room 433 with excel executive lounge access. Helpful staff and great views from exec lounge on 8th floor. Room was a little smaller than I had expected but good fitout and very clean and modern. Wifi fast was free for us otherwise 17JD per day. Breakfast great. Not quite the standard of holiday inn Dead Sea but fine for Amman.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine F, Resident Manager at InterContinental Amman, responded to this review, 15 September 2013
Dear Alex,

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts to provide outstanding services and takes the time to say thank you.

Your comments regarding the Outlets and Colleagues will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in excellence.

On behalf of the hotel, we look forward to welcome you again

Sincerely,

Antoine Flouty
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 September 2013

I stayed here for two nights, on of the best hotels in amman. We enjoyed the pool and the service, although the swimming pool is small and not so spacious but enjoyable to the last second. The restaurants are one of the best around town and have a value for money.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sanad Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine F, Resident Manager at InterContinental Amman, responded to this review, 10 September 2013
Dear Sanad Q,

Thank you for sharing your experience with us, we are pleased to know that we were able to meet your expectations during your recent stay at our InterContinental Jordan.

It is truly rewarding when a valuable guest like you recognizes our efforts to provide outstanding services and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in excellence.

Once again, we are grateful for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Sincerely,

Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 5 September 2013

I stayed here on a business trip for three nights.
As expected from such a reputable 5 Star hotel, everything was great.
Rooms spacious, comfortable and with excellent views, especially facing the main street.
The hotel was given an overhaul a few years ago, including the external facade which is now with beige Jordanian stone - absolutely beautiful!
Very clean, and staff very helpful.
Toilet was large and clean.
Since I didn't pay for the stay, I can't talk about the price, but I believe it is expensive. It is after all an Intercontinental.
Breakfast was excellent with plenty to choose from.
Location is very nice and in central Amman on one of the famous 7 mountains called "Jabal Amman" which is the main mountain.
Valet parking available, but also parking space is free at the back.
Nice high end restaurant nearby, although we did have lunch in one of the hotel's restaurant and it was excellent.
Highly recommended.

Room Tip: Get a room looking towards the main street.
See more room tips
  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ISMAEL-DOHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine F, Resident Manager at InterContinental Amman, responded to this review, 7 September 2013
Dear ISMAEL-DOHA,

Greetings from InterContinental Jordan. I would like to start by thanking you for sharing your experience with us; we are pleased to know that we were able to meet your expectations during your recent stay at our InterContinental Jordan.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a valuable guest like you recognizes our efforts to provide exceptional services and takes the time to express gratitude. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in perfection and excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Sincerely,

Resident Manager
Antoine Flouty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 5 September 2013

We fully paid (via hotels.com) non-smoking with city view duplex room for 3 adults for for 2 nights 31 August and 1st September 2013. During check-in we spent around 4 hours in hotel lobby to learn that hotel wanted to charge us for one extra room but also they did not want to cancel our booking so we can move into another hotel. Anyway, we were very tired from long trip, chasing "disappearing" two duty managers, they did not want to confirm cancellation and not able to provide us booked rooms to hotels.com so we accepted what hotel gave us: smoking room with kitchen/BBQ (a lot of smell and smoke :( view and 2 beds made for only two people (towels, coffee, glasses, mugs ...). So, it was a huge ripped of the money, spoiling holiday and, more like bad street boys games from hotel duty managers, but sadly happen in well reputed hotel such as InterContinental! Be aware that this hotel should drop all starts and take name change name.

  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank angelinapaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Amman, responded to this review, 21 September 2013
Dear angelinapaun,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Amman.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mars
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 September 2013

This is a nice hotel that is not to far a drive from the things to see, rooms were clean and staff was very helpful. Breakfast had a lot of options and the hotel restaurants were very good. Hotel was busy but the rooms were quiet. A good choice in Amman.

  • Stayed August 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scottfromusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine F, Resident Manager at InterContinental Amman, responded to this review, 7 September 2013
Dear scottfromusa,

Thank you for dedicating the time and effort to write us your prompt feedback. I was pleased to know that you have enjoyed your recent stay with us.

Your acknowledgement is valuable t all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once more, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future.

Sincerely,

Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman
1 review
3 of 5 bubbles Reviewed 3 September 2013

For me their have been to many marriages during the stay, so it was hard to sleep. The Hotel is one of the oldest 5 Star Hotels in Amman and is for me a historical Building. Personal is very friendly.
Rooms are cleaned very late, no idea why.
Breakfast ist standard, not real smt special.



  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Volker W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine F, Resident Manager at InterContinental Amman, responded to this review, 4 September 2013
Dear Volker W,

Thank you for your review of our property, highlighting the good and the opportunities to improve. It is nice that you found our team to be very friendly. However, please accept my apology for falling short of your expectations on this visit due to the noise levels & cleaning issues experienced. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, thank you for the candid review and my apologies for the shortcomings.

Regards,
Antoine Flouty,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Amman

Property: InterContinental Amman
Address: Islamic College Street | PO Box 35014, Amman 11180, Jordan
Phone Number:
Region: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Amman
#2 Romantic Hotel in Amman
#3 Luxury Hotel in Amman
#3 Spa Hotel in Amman
#4 Family Hotel in Amman
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Amman 5*
Number of rooms: 440
Official Description (provided by the hotel):
InterContinental Jordan is well-established as the area s best business hotel,but leisure travellers are equally at home in the deluxe surroundings. Situated atop one of Amman s seven hills, the hotel is in the heart of the business district, within walking distance of the city centre and a short taxi ride from popular sites such as the Citadel. ... more   less 
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Also Known As:
Intercontinental Jordan Hotel Amman
Intercontinental Hotel Amman
Intercontinental Hotel Jordan

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