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“Comfortable & tastefully styled”

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InterContinental Jordan
Ranked #2 of 149 Hotels in Amman
Certificate of Excellence
Reviewed 14 March 2010

This is a nice well established hotel on the City Centre side of the 3rd circle & as such would be the closest luxury hotel to the centre. From here it is only a 30 – 40 minute walk to the centre depending on the route you take – a nice walk is down the “Rainbow St” A Taxi back from the centre should cost in the region of 2 – 3 Dinars, any more is too expensive. Tell the Taxi driver you wish to go to the 3rd circle then once you have agreed on a price & are underway tell him exactly where you want to go. When we departed the hotel we chose to use the hotels limo service to the Airport but we couldn’t help noticing a Taxi driver shouting to us from the other side of the road standing by his well presented new Taxi! We were tempted for a minute but decided to go with the hotels transfer service although I have no doubt the taxi would have cost less.

We dined in the Lebanese Restaurant for lunch & had a very good Middle Eastern meal with excellent service. For Dinner that night we chose the Mexican Restaurant where you could assemble your own Taco’s. Unfortunately this Restaurant doubles as the hotels Bar also & is literally full of choking cigarette smoke. If you are not used to this it is horrendous & we ate our meal as quickly as possible & went to bed. Interestingly we noted an American family where both Mum & Dad were smoking like there was no tomorrow whilst others at the table were eating & this included 2 young children. I bet they wouldn’t be able to do that at home in a Restaurant! Breakfast was very good with more choice than is usual in the Middle East & the service at breakfast was extremely efficient, much appreciated as we were in a hurry.

The standard room we had was on the ground floor and appeared to be newly refurbished – also very nice. It had a quiet A/C which worked well and a huge & comfy King Size Bed. The bathroom was of regular size & had all the amenities you would expect of an Intercontinental. The reception staff at this hotel are particularly friendly & helpful – nice when you are out of your own comfort zone.

We booked the stay on the IHG hotel group’s website & were able to get a good price with their advance purchase rate they have. We have used their website before to get this rate at Crowne Plaza hotels & have been very happy with it. At the beginning of our Middle East trip we stayed just up the road at the Le Royal hotel & we felt it had a slight edge on the Intercontinental but was more expensive for both the room rate & the meals.

  • Stayed: January 2010, travelled as a couple
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2  Thank KiwiExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,632 - 1,638 of 1,875 reviews

Reviewed 13 March 2010

We were staying only one night in Amman and didn't upgrade to the newer rooms in the Intercontinental; however, we were comfortable. The room was roomy as was the bathroom; food was good; service was pleasant. We had only one complaint. We couldn't cool our room enough at night. It wasn't that the outside temperature was hot, but rather that the heat kept coming on once the room cooled below 72 deg. We would have preferred a cooler room at night, but had no other complaints.

  • Stayed: March 2010, travelled as a couple
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2  Thank OttawaCatLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2010

The staff was most welcoming and provided us with great advice throughout our stay. We were upgraded to a suite which was just marvelous. Recently renovated, everything was tastefully done and was fully operational. You could see there was attention to detail. They continue to renovate other parts of the hotel (for at least another year) so make sure you ask for a renovated room if possible. Great Indian food.

  • Stayed: February 2010, travelled as a couple
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1  Thank emandernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2010

To start, I must make it clear that the hotel was under construction when I was there. Half of it was completely shut down and being worked on. That said, this did not affect us much, except for the fact that one of our companions asked to have her room moved after dinner one night so that she wouldn't be awoken by the construction noise, and she was easily accommodated.

I shared, with a friend, a room that had two double beds in it. The room was neither cramped nor spacious, just a reasonable size, with a desk and a chair, a cabinet, and a small closet. The phones worked, and we could easily call our friend in another room. The internet connection worked (wireless), but it was difficult to log in and we had to get tech support to come help. The problem turned out not to be a tech problem, but rather that the login form said to use the guest's last name, but actually, we had to put in the first name because that was what the front desk had entered. 17 dinars (25 dollars or so) per 24 hours of internet seemed a bit steep to us.

The hotel is in a nice quiet neighborhood, but walkable to lots of interesting places, including the spruced up Rainbow Street.

We asked if we could have late checkout our last day there, because our flight didn't leave until late, and they said they could let us stay until 3pm, but would charge us 25% of another day at the hotel. I thought that was kind of lame. Either you have the space, and you extend the courtesy, or you don't, and you don't. Don't try to squeeze more money out of us!

Liked the breakfast buffet, although it wasn't cheap. Yummy local food as well as waffles and fluffy scrambled eggs made to order.

The Lebanese restaurant in the hotel was *very* good, and has shisha pipes. We had a quick margarita (strong! but good) in the Mexican restaurant (Cinco de Mayo) along with chips and guac and a couple soups as a snack... also very good.

The hair dryer worked. The water pressure in the bathroom was okay. The shampoo they have is terrible, but the body lotion isn't bad, and I liked the bar soap. Our hot water faucet for both the sink and the shower was very sensitive... one little nudge and your water went from tepid to blazingly hot. We found our friend in another room down the hall did not have this same problem. Our bathroom was *enormous* and had a bidet.

When we called for ice or for a pillow without feathers (my friend is allergic to feathers) we were quickly and politely accommodated. We were also greeted with a nice glass of tropical juice when we arrived.

The TV worked just fine, and had a large selection of channels both in Arabic and in English.

  • Stayed: February 2010, travelled with friends
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1  Thank Teak_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fbrohez, Executive Assistant Manager at InterContinental Jordan, responded to this reviewResponded 12 March 2010

Dear Teak_NYC,

This extensive and very positive review was a pleasant one to share with our team here at InterContinental Jordan! Thank you for this positive & objective review of our products and services.

As you mention - we currently are undergoing renovation but have been able to maintain and improve guest service throughout this time. Looking forward, the renovation will be completed Summer 2010 and will allow us to offer even better rooms and suites to our guests!

I was happy to read that your friend was promptly moved in order not to be disturbed by the ongoing works - our staff are fully empowered to handle such requests in case of disturbances. As the works only take place between 9.00am and 6.00pm, this really minimizes impact on guest experience.

Regarding our bathroom amenities, you will be happy to know that we are currently reviewing different options to upgrade the amenities we use in the hotel and I do hope that in your next visit you are able to give us feedback on these!

The pillow menu feature is a standard option in all IHG hotels (Crowne Plaza, Holiday Inn, Indigo) and certainly a popular option with guests allergic to natural fibers.

Dear Teak_NYC, please do contact me personally when booking your next stay at InterContinental Jordan in order to thank you personally for your feedback!

Kind regards,

Frederic Brohez
Executive Assistant Manager

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Reviewed 9 February 2010

We had a 3 night stay at this hotel and I found the service most disappointing. The concierge was NEVER available. Each time I asked to speak to the concierge I was told by the front desk staff to come back in half an hour but he was still unavailable. I was ripped off by the hotel taxi. The front desk said the fare to the Jet Bus was 5JD but the driver charged 7JD for the 5 minute ride. I felt that the reception staff were dismissive and unhelpful. The coffee-shop hours were inconvenient and the menu was very limited, unappealing and pricey. I would choose to stay elsewhere if I return.

  • Stayed: February 2010, travelled with friends
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4  Thank Joy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fbrohez, Executive Assistant Manager at InterContinental Jordan, responded to this reviewResponded 12 March 2010

Dear Joy60,

Thank you for your feebdack regarding your recent stay at our InterContinental Jordan.

I read your points with interest and concern. Please note that your various comments regarding Front Desk Services and particularly the taxi services have been highlighted to the Front Office Manager in order to ensure that our guests can trust the services recommended by the hotel both in quality and price.

Your comments regarding the timing and choice of food service in the Cafe Boulevard have highlighted a gap in our Food and Beverage service which we are addressing with our Culinary Team.

We cannot improve our services without the feedback from our guests. And to this extent I would very much appreciate that you would contact me upon a future visit to Amman in order to demonstrate our dedication to customer service and turn around this disappointing experience you had with us!

Kind regards,

Frederic Brohez
Executive Assistant Manager

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Reviewed 4 December 2009

We stayed at the Intercontinental overnight after driving back from Petra and having a very late 1am flight we needed to have a late check-out.

Check –in. All went accordingly to plan and on confirmation we received the room we had booked via the hotel web site.

Room – Our room 571 (non smoking) was called a Club King Room which was definitely on the small size with an equally small bathroom. It was nothing special however it was comfortable and clean.

Club Floor – Being located on the Club Floor we were allowed into the Executive Lounge which supplied afternoon canapés and drinks and complimentary buffet breakfast.

Restaurants – We enjoyed our buffet breakfast which had a good variety of Western and Arabic food. Our highlight of the hotel was dining at the Indian Restaurant which we found the food to be absolutely delicious and ended up dining there twice... The only gripe noted was not having any decent New Zealand or Australian Sauvignon Blanc white wine on the wine list, most of the good wine seems to only be red – (in ALL Jordan Hotels).

Overall: We have stayed at numerous hotels in Amman and basically we found the Intercontinental Hotel to be comfortable but lack the finesse of others. The lobby and restaurants are attractive and the staff very helpful and friendly, overall we enjoyed our short stay.

  • Stayed: November 2009, travelled on business
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3  Thank Ellemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fbrohez, Executive Assistant Manager at InterContinental Jordan, responded to this reviewResponded 12 March 2010

Dear Madam,

Please allow me to thank you for your review - it is a pleasure to receive such positive feedback from a seasoned traveller and a very active Trip Advisor member!

I have passed your comments regarding the Indu to our Executive Chef and I know the Culinary Team will be pleased with your comments.

Regarding the winelist, you will be pleased to know that we launched this month a new and improved wine list with over 100 references and where white wines from Australia are duly represented!
Additionally, we are in the final stages of an extensive renovations which will allow us to compete with other hotels in Amman and Jordan as a whole in terms of finesse and attractiveness.

Thank you once again for your comments and looking forward to welcoming you back at our InterContinental Jordan.

Warm regards,

Frederic Brohez
Executive Assistant Manager

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Reviewed 29 November 2009

We stayed here the night we arrived in Jordan and again the night before we left. Both times the front desk was efficient without being spectacular - checkout was a bit of a wait the first time. The rooms (not large for US standards, but plenty big for the region, as we learned during the rest of our trip) were fine, but our first bathroom (bathrooms are large) was not cleaned to InterConti's standards.
The mexican restaurant told us that all tables were reserved and we had to eat in it's bar area. The entire time we were there, only two of the empty tables were used. They made up for this with good food, good service and decent pricing.
Breakfast was buffet and very good, but pricy. Room service breakfast was better and cheaper. Minibar good.
We were pleased without being dazzled. Less than expected for an InterConti at the price.

  • Stayed: November 2009, travelled as a couple
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3  Thank elvistoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fbrohez, Executive Assistant Manager at InterContinental Jordan, responded to this reviewResponded 12 March 2010

Dear Sir, Madam,

First of all, I would like to thank you for your feedback - it is only through knowing about guests' experiences that we can improve our services.

Although I am happy that you were pleased about your stay with us - I have highlighted a number of your points and passed on your comments to our Executive Housekeeper, Front Office Manager and Director of Food and Beverage to ensure that the shortfall in service you experienced is not repeated in the future.

Please do not hesitate to contact me in the future should you return to our property and I will personally ensure that you are delighted by your InterContinental life!

Kind regards,

Frederic Brohez
Executive Assistant Manager

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Additional Information about InterContinental Jordan

Address: Islamic College Street | PO Box 35014, Amman 11180, Jordan
Phone Number:
Region: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Amman
#2 Luxury Hotel in Amman
#2 Romantic Hotel in Amman
#2 Spa Hotel in Amman
#4 Family Hotel in Amman
Price Range: £112 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Jordan 5*
Number of rooms: 440
Official Description (provided by the hotel):
InterContinental Jordan is well-established as the area s best business hotel,but leisure travellers are equally at home in the deluxe surroundings. Situated atop one of Amman s seven hills, the hotel is in the heart of the business district, within walking distance of the city centre and a short taxi ride from popular sites such as the Citadel. ... more   less 
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Also Known As:
Intercontinental Jordan Hotel Amman
Intercontinental Hotel Amman
Intercontinental Hotel Jordan

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